b.a.s.i.c. model: phases iii & iv and skills to reinforce phase ii
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B.A.S.I.C. Model: Phases III & IV and skills to reinforce Phase II
January 11th, 3PM to 5PM
Summary
B.A.S.I.C. Model Goals:1. Reinforce Phase II: continue building and
expanding the relationships with your residents and seek greater return from them
2. Phase III: building your community culture3. Phase IV: adjourning your communities at the
end of the school year
Summary
Objectives of Reinforcing B.A.S.I.C. Phase II1. Focus on the depth of one topic of
information: residential experience2. Maximize the net return of the resident-RA
relationship3. Decrease ratio between vulnerability and
intimate information
SummaryB.A.S.I.C. Model Skills:1. Spend 15 minutes a week with each room in your community2. Always take the first step3. Know the details about your residents to be an expert on your resident and their experience4. Follow through and follow up5. Seek opportunities to help them6. Steer or focus conversations on the resident’s residential experience7. Really listen8. Manage the levels of intimacy to build the relationship9. Mimic the resident to build rapport10. Affirm without agreeing or judging11. Find and always start with common ground12. Ask penetrating questions13. Have the right mentality to make a person feel comfortable sharing intimate information 14. Be the investment maker/return increaser and cost bearer/cost reducer15. Be the “right” dog for the needs of the situation
Phase III: Expansion and Deepening
Time Line: the rest of the school yearGoal: expand the depth and connectedness of your communityMethod: building the culture of your communityCriteria:
espoused valuesestablishing rituals that residents participate
inconfronting difficult issues within your community
Phase III
Criteria (cont’d): Espoused values: traits and actions that
your community prefers about which residents speak
Rituals: repeated events, public recognition and rewards for contributing to the community or upholding the espoused values
Phase III: Discussion
Share with your group the espoused values of your buildings, communities, and areas.
How do those values express themselves on a day to day basis?
Share your rituals with the group. What do the rituals reflect about your communities and staff?
Phase IV: Closure
Time Line: the last few weeks of the semester; the closer to finals the betterGoal: celebrate the community and adjourn Method: final event, or farewell activityCriteria:
community members share positive impacts and learning experiences from being part of your community
Phase II: Reinforcing the relationships built during last semester
Phase II Goal: Know your residents, gather information about DEA’s, and then tap assets
Method: socio-grams, stacking conversations, building social networks, identifying DEA’s, tapping assets
Results: mixedAlthough relationships existed, the depth of those
relationships was such that information about residents was superficial and identifying DEA’s did not occur.
Phase II: Evaluation
Identified GAPS:
1. lack of skill development for success in Phase II
Those skills are: Information gatheringRelationship buildingNavigating stages of intimacyApplying Social Penetration Theory
Phase IIIdentified GAPS (cont’d):
2. The complexity of the B.A.S.I.C. model
Evidence 1:The model starts with superficial and relatively simple tasks but rapidly changes to
challenging tasks without warning and guidance.
Support 1:RA’s were not able to penetrate the level of intimacy necessary to truly identify DEA’s
Support 2:The B.A.S.I.C. model does not provide guidance to traverse the stages of Social
Penetration Theory,……
…….leaving users to figure out how to do that…..
Phase II
……..so we did!
Social Penetration Theory (SPT) and the 5 Stages of Intimacy (5 Stages)
Individuals have levels or layers like…….
Ogres The Earth Onions
SPT and the 5 StagesVoluntary disclosure of information type indicates with what level or layer of the person you are interacting.
Sensitivity to vulnerability increases as topics increase in layer depth. Because of this, identifying DEA’s can be difficult with conventional RA-Resident relationships.
Outer layer (the public self): information that is obvious by looking or having superficial conversations;
Core Self: values, beliefs, deep emotions, and self-concept;
The middle layer:Attitudes, opinions, nature of relationships;
DEA’s: the two inner levels are where DEA’s would be found
SPT and the 5 Stages5 Stages of Intimacy & 7 Levels of Intimate Information
Depth of Intimacy
Time
StableStableAffective
Exploratory
Personal
Clichés
Orientation
Facts
Opinions
Hopes &Dreams
Feelings
Fears, Failures, Weaknesses
Needs
DEA Zone: where we can find DEA’s; point in relationship where DEA’s are shared
Non-Personal
De-penetration
Governances of Moving Through the Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :
Relationship Between Breadth vs. Depth of Discussion Topics
Depth of Discussion
Breadth of Discussion
You should be at this part of the curve with all residents-focused on the Resident’s Experience.
Inverse relationship: as breadth increases, depth decreases.
Governances of Moving Through the Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :
Net Return on a Relationship
Reward from the Relationship
Cost of the Relationship
High Net Return: relationships people want
Low Net Return: relationships people do not want
Net Return: Determined by cost and reward of the relationships.
People want to maximize return and minimize costs of everything, specifically relationships.
Governances of Moving Through the Stages and Sharing of Intimate Info
Determinants of Moving to Deeper Levels of Intimacy :Privacy Management Theory:Expects that personal boundary rules create a positive relationship between intimate information and vulnerability.
Sensitivity to Vulnerability
Vulnerability
Intimacy of Information
Orientation Exploratory Affective Stable
DEA Zone
Vulnerability decreases information sharing. Vulnerability increases as we approach relationship levels where DEA’s would be shared, making receiving that information, at best difficult, or at worse, not possible.
Using the Governances to Achieve the B.A.S.I.C. Model’s Goal
Goal: to maximize the positivity of the residential experience through creating strong, involved communities
To meet this goal requires creating resident buy-in and maximizes individual return from being part of the community.
Using the Governances to Achieve the B.A.S.I.C. Model’s Goal
3 Objectives: 1. Depth: focus on the resident’s individual
experience on campus
2. Maximize net return: decrease the resident’s costs and increase their return
3. Decrease ratio between vulnerability and intimate information
Skills for Meeting the Objectives
Time Perspective: measured as quality of time per unit of time Power function
relationship of Quality of Time and Time: 1. At first, the
quality of time increases as time spent increases.
2. Relationship reverses after some given threshold, where quality of time decreases as time continues to increase.
Quality of Time
Time
Relationship Between Time and Quality of Time in Units of Quality Return
Action on Time Perspective
Invest 15 minutes per week with each room or apartment.
Maximize the Quality of Time by:
1. investing that time when all residents are in the room
2. focusing the conversation on the residential experience
Skills for Meeting the Objectives
Depth: Focusing/steering the conversation to the resident’s residential experience
1. To uphold the residential experience value of our office, we need to focus on information about that experience.
2. Gather information specific to their individual experience and to their individual needs.
Action on Focusing/Steering Conversations
1. Question asker: steer the conversation with your initial and follow up questions
2. Reinforce topics of interest with your responses (e.g. “that’s really interesting, tell me more” vs. “Ok”)
2a. Be a discriminating interest taker: take interest in all the resident’s topics, but show interest in the important topics
3. Agenda setting: “let’s talk about [this topic]”; “I‘m here to talk about [this]”;
Skills for Meeting the Objectives
Maximizing net return: maximizing the resident’s return and minimizing the costs of the relationship
1. Be the investment maker and the cost bearer of the relationship.
Action on Maximizing Net Return
1. Investment Making/Return Increasing and Cost Bearing/Cost Reducing:
Be the right “dog” for the situationBeing an expert on their residential
experience
Action on Maximizing Net Return
Be the right dog:
Pit BullsI just want to be your friend!!!
Personality Traits:-aggressive-disregards failures/rejection-persistent-tough minded
Maximize Net Return by:-seeking out residents-not giving up if the residents are not open at first-taking the first step
Use when residents:-are aloof-are fringe dwellers-are busy or distracted
Action on Maximizing Net Return
Be the right dog:
Golden Retrievers
Personality Traits:-service oriented-want to help-loyal-playful
Maximize Net Return by:-doing stuff for the residents-finding out answers-leaving positive feelings behind, impressions of loyalty-following up-being consistent
Use when residents:-need answers you do not have-need something-need some mental relief-need to follow up
If you throw the ball, I will
bring it back to
you…every time
Action on Maximizing Net Return
Be the right dog:
Chihuahua
Personality Traits:-detail oriented-good memory-talkative-information focused
Maximize Net Return by:-knowing the details of the resident’s life-remembering resident’s current events-starting and keeping conversations going-knowing the policies/procedures of Res Life
Use when residents:-need directions-have important information for you to have(which is all the time)
Tell me everything
about yourself. My
giant ears are conduits of
information.
Action on Maximizing Net Return
Be the right dog:
Beagle
Personality Traits:-reliable-good listeners-intelligent-empathetic-emotional
Maximize Net Return by:-being available and reachable-listening without opinion-empathizing-making suggestions-being reliable
Use when residents:-need to vent-need to find you (which may be all the time)-need follow through-need support-need persuading
You can count on me to be there and to
feel your feelings; and once you are ready for it,
maybe make a suggestion.
Action on Maximizing Net Return
Be all the dogs to maximize net return:
1. Always take the first step.
2. Take an interest in them and their experience.
3. Go to the end of the Earth to find the ball they threw…and then bring it back.
4. Really listen to the residents needs and wants, build trust, and be supportive.
Action on Maximizing Net ReturnBeing an expert on the resident’s experience:
Know the resident’s motivation (what they want intrinsically)Know their goals (what their purpose is)Know their interests (what they do)Know the facts and perceptions of their experienceTurning that information into knowledge (taking action with
the information/DEA’s and Tapping Assets)
Link suggestions to motivation, purpose, and interests based on facts and individual resident’s perceptions.
Skills for Meeting the Objectives
Decrease the ratio of vulnerability and intimate information.
Sensitivity to Vulnerability
Vulnerability
Intimacy of Information
Orientation Exploratory Affective Stable
The difference between the two curves is the change in sensitivity to vulnerability.
Red Line: goal relationship
Blue Line: average relationship
Action on Decreasing VulnerabilityBuilding Rapport: showing the resident you are alike
1. not judging, affirming without agreeing (e.g. “That’s interesting.”, “I understand.”, “That makes sense to me.”, “Ok”, etc.)
2. mimic them (e.g. mimic their actions {but not the copy cat game}, buy into them, speak to them in their language)
3. Always starting with the common ground
B.A.S.I.C. Activities
Activity time!
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