barrier to communication
Post on 07-May-2015
8.334 Views
Preview:
DESCRIPTION
TRANSCRIPT
BARRIERS TO COMMUNICATION
Facial Expressions Convey Emotions
© Prentice Hall, 2002 11-11-22
Barriers to Effective Communication
FilteringSelective PerceptionEmotionsLanguage Gender
Barriers to Effective Communication
Filtering – information reduction by sender Selective perception – what you attend to Judging message Not listening with understanding (Covey) Information overload Gender -Do men and women communicate in
the same way? The answer is no. And the differences between men and women may lead to significant misunderstandings and misperceptions
Barriers to Effective Communication
Distractions Differences in background Poor timing Emotions Personality differences Prejudice Differences in knowledge and
assumptions Stress
Biases Affecting Communication First impressions Stereotypes Just-like-me Halo or pitchfork effect Contrast effect Leniency/severity effect
Barriers to Effective Communication (cont.) Defensiveness - behaviors that result from
feeling threatened hinders effective communication
Language - meaning of words differs among people with diverse backgrounds
jargon - specialized terminology used by a group even those who speak the same language may use it
quite differently National Culture - cultural values affect the way
people communicate individualism versus collectivism
© Prentice Hall, 2002 11-11-77
Overcoming Barriers
A. Solicit feedback – request information of message, restate in own words, performance appraisals, look for nonverbal cues
B. Simplified languageC. Active listening – including empathy
Overcoming the Barriers to Effective Interpersonal Communication Use Feedback - ask a set of questions about a
message to determine whether it was understood as intended
ask receivers to restate the message in their own words Simplify Language - tailor the language to the
audience for whom the message is intended jargon can facilitate understanding when used in
appropriate groups Listen Actively - listen for full meaning
restrain premature judgments or interpretations enhanced by developing empathy with sender
© Prentice Hall, 2002 11-11-99
Overcoming Communication Barriers (cont.)Constrain Emotions - emotions
severely cloud and distort the transference of meaning
refrain from communicating until one regains her/his composure
Watch Nonverbal Cues - actions should be aligned with words
nonverbal message should reinforce verbal message
© Prentice Hall, 2002 11-11-1010
top related