background i status and issues ii improvements iii cost-benefit analysis iv action plan v
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BackgroundI
Status and issuesII
ImprovementsIII
Cost-benefit analysisIV
Action planV
33
The national informatization project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy.
“
”
Proclamation of the national informatization vision(Dec. 3, 2008)
All public officials are requested to make innovations to resolve the inconveniences of companies and citizens, with open minds.
“”
Public official award ceremony for outstanding service (Dec. 12, 2008)
44
Resolve citizens’ inconveniences
Reduce usage of energyMinimize administrative burden on companies
Build a First Class OnlinePublic Service Delivery Systems
Realize a Government that Serves the People
Low Carbon,Green Growth
Strengthen National Competitiveness
Establish a High Trust Society
Reduce social costs
Minimize visits to government offices
Handle civil affairs electronically
Quickly handle permissions and approvals
Decrease unnecessary demand for civil affairs
55
29%32%
18%
8%11%
53%
9%3%
7%3%
26%
1%
0%
25%
50%
Reports, applications, and certifications account for 93% of all the number of applications for civil affairs
Permissions and approvals account for only 1% of all, but closely connected to economy
Types of civil affairs
Number of applications
Category Permissionsand approvalsApplications Inspections Registrations TotalReports Certifications
Types ofcivil affairs 1,294928 565 444 372 5,0371,434
No. ofapplications
161million
6million
36million
16million
16million
496million
261million
Organizations to handle civil affairs : local governments 61%, special local administrative agencies 30%, and public institutions 9%
5,037 types of civil affairs; 496.44 million applications annually
66
The top 10 types account for 56%; and the top 100 types, 92%
1 Certificate of residence 95.28 million
2 Report of taking in/out goods at bonded warehouse 29.75 million
3 Certificate of car registration 28.41 million
4 Certificate of family relations registration 26.07 million
5 Certificate of seal impression 24.57 million
6 Certificate of land or forestland registration 18.66 million
7 Report of belongings of travelers (flight attendants) 16.90 million
8 Report of acquisition tax and registration tax 16.45 million
9 Report of confirmation of work details 13.08 million
10 Application for car inspection 8.35 million
19%
6%
6%
5%
5%
4%
3%
3%
3%
2%
Order Civil affairs No. of applications Percentage
Total 277.52 million 56%
Fewer than 1,000 applications are filed annually for 3,752 types (74%) each. The annual number of applications filed for the bottom 960 types (19%) is zero
99.2% of applications are in the top 500 types
77
5,037 types
382.7 million (77%)133.28 million
1,199 types (24%)3,838 types
496.44 million
Of all the civil affairs, about 120million applications (25%) were actually made online.
No. of types
No. of applications 75%
25%
Onlineapplications
Offlineapplication
Online applications can be made for 77% of the total number of applications / 25% were actually made online
34 types, such as family relations registration certificate, the certificate ofseal impression, moving-in notification, and report of birth, of the 100 most common types of civil affairs are not online
Applications can be made online for 1,199, issued online for 188 types
88
27%
42%
15% 16%
0%
25%
50%
0~1 2~5 6~10 11~
501 types of documents are issued by government and public offices
2-3 documents required per civil affairs on average (Around 5 pages on average)
No. of pages of required documentation per civil affairs
About 2 billion pages of documentation are required for civil affairs applications annually
Combined civil affairs, such as permissions and approvals, require complicated and excessive documentation
[Example] Construction approval: 2- about 40 types
Development activity approval: 4- about 50 types
Documents created by individuals and companies: 5,814 types (Example: Business plans, blueprints, documents on reasons for change, etc.)
(Not including 71 types for which the Joint Use of Administrative Information System is used)
pages
6,315 types of documents required for civil affairs
99
G4C, an integrated electronic civil affairs system
Electronic civil affairs system of each organization(54)
Provides information on all the 5,037 types of civil affairs;
Online applications for 721 types;
Documents for 27 types issued online
Tax payment, construction, patent, customs clearance, etc. Online application: 839 types; Online issuance: 161 types
Government Document Distribution System, Joint Use of Administrative Information System, Work Management System, Certification and Security System, etc
Insufficient connection between civil affairs systems and supporting systems
Insufficient connection between G4C and individual electronic civil affairs systems
Electronic civil affairs systems
Supporting systems
1010
Electronic documents have insufficient legal force
A structure to confirm one’s identity online is not fully in place and online issuance is not possible for third parties
Paper documents are customarily printed out and stored even in the case of onlineissuanceThe foundation for electronic documents is weak due to the insufficient transformation of civil affairs documents into electronic form and administrative information into databases
Although civil affairs can be made online technologically, system security is weak, allowing security breaches such as hacking and leakage of personal information
The process of acquisition of membership and a certificate is complicated and cumbersome. Services are inconvenient for disabled persons, seniors, etc. to use
Legal and institutional restrictions
Increased incidence of security breaches, such as hacking
Inconvenience of services for users
Paper document-centered practices
1111
Provide online services for all civil affairs as much as possible by the end of 2010
No. of types of civil affairs for which online issuance is possible
No. of types of civil affairs for which online application is possible
Online service usage ratio
25%
30%
35%
40%1
3
166 types of civil affairs that have not been put online among the top 500 types Make online
The civil affairs that have been made onlinebut have a low online handling rate Make improvements and increase the online handling rate
[Example] Certificate of seal impression, moving-in notification, report of birth, etc.
[Example] Resident registration certificate/abstract (Handling rate: 4.5%), Certificate of military registration (Handling rate: 6.8%)
Execution priority in 2009
Target schedule
present Dec 2009 Jun 2010 Dec 2010
1,199
1,500
3,000
4,000
188
500
1,500
2,000
2 Civil affairs for daily life purposes and economicactivities, even though the number of applications is relatively small Make online
Applications 1,500 and issuances 500 by the end of this year
1212
Build a First Class Online
Public Service Delivery Systems
Reduce the number of documents required for civil affair applications
Standardize civil affairs documents and make them electronic
Improve functions, such as simplification of the certification process
Make the most routine civilaffairs into a package and make them online
Build an integrated civil affairs portal
Expand the scope of targets of Joint Use of Administrative Information
1. Reduce civil affairs and documentation
4. Enhance online usability
2. Improve civil affair systems
Reorganize and integrate civil affairs
Clarify the legal effect andthe scope of application of electronic documents
Expand the legal effect and the scope of application of authorized electronic signatures
Connect supporting systems
Build the system to prevent forgery and fabrication of electronic documents
Expand the ubiquitous foundation
Step up PR andprovision of informationand education to thecitizenry
Execute 16 tasks in four areas
3. Make legal and institutional improvements
Make the checking service,such as public certificates,electronic
Facilitate the use of administrative information online
Establish a basis for building an electronic document depot
1313
Reorganize and integrate civil affairs1-1
1-2
Abolish civil affairs that have almost no applications
Consolidate civil affairs that are excessively broken down
Consolidate 3,752 types for which less than 1,000 applications are made annually after a thorough investigation
[Example] Outdoor advertising: Consolidating ‘Notification‘ and ‘Permission'
Prohibit the collection of documents that can be checked by public officials
Clarify vague regulations about required documentation[Example] “Other documents required for registration,” “Other documents that prove the fact of change,” etc.
Rectify habitual demands for excessive documentation in the private sector[Example] A certificate of seal impression is frequently demanded for commercial transactions; A resident registration certificate/abstract is required for getting a job
[Example] Documents for Joint Use of Administrative Information and that the offices possess
Reduce the number of documents required for civil affair applications
1414
2-1
2-2
2-3
2-4
2-5
Build an integrated civil affairs portal
Expand the scope of targets of Joint Use of Administrative Information
Connect supporting systems
Build the system to prevent forgery and fabrication of electronic documents
Expand the ubiquitous foundation
Connect all electronic civil affairs systems of 54 different organizations
Enable real-time checking of authenticity confirmation and forgery and fabrication of documents
Expand the scope of information that is subject to joint use : 71 types 300 types
Expand the scope of users to include public institutions, schools, the financial sector, etc.
Connect civil service systems, work management system and document distribution system
Diversify means of telecommunications for applications : PCs mobile phones, PDAs, etc.
1515
3-1
3-2
3-3
Clarify the legal effect and the scope of application of electronic documents
Expand the legal effect and the scope of application of authorized electronic signatures
Make the checking service, such as public certificates, electronic
3-4 Establish a basis for building an electronic document depot
3-6 Standardize civil affairs documents and make them electronic
3-5 Facilitate the use of administrative information online
1616
4-1
4-2
Improve functions, such as simplification of the certification process
Make the most routine civil affairs into a package and make them online
4-3 Step up PR and provision of information and education to the citizenry
Provide a wider array of certification, such as public certificates and mobile phones
Allow use of all civil affairs systems with one certificate
[Example] Make follow-up civil affairs for a report of death, such as the transfer of ownership, report and payment of inheritance tax, and request for payment of death-related national pension benefit into a package so that they are handled one after another
Step up PR and provision of information and education through various channels
Promote usage by providing various types of information closely related to daily life through a civil affairs portal[Example] Provide employment, weather, and traffic information
1717
25% 30% 35% 40%
Annual average benefits (billion won)
Expected online service usage rate
500
750
Decrease visits to organizations
Reduce administrative work
Reduce use ofphysical contact points
Reduce use of paper
Time needed to visit, transportation costs
Labor costs of public officials
Civil affair fees
Costs incurred from using and storing paper
The higher the rate of usage of online services,
the greater the expected benefits
Construction costs
250
401
482
562
642
Year
Total
HW / SW DevelopmentTotal
22 1.5 5.2 13.7
2009 13.5 1.5 4.7 5.7
ETC
1.6
1.6
2010 8.5 - 5 8 -
BPR / ISP
(unit: billion won)
Expected benefits
1818
Identify the most routine civil affairs and those most frequently done,and focus on making them online
Maximize convenience of citizens by implementing the project with speed
Strategy
Project Schedule
Dec 2010Jun 2010Dec 2009Sep 2009
Connect supporting systemsand networks
Expand online public services- Application: 4,000 types- Issuance: 2,000 types
Reorganize and integrate civil affairs administration and reduce the number ofdocuments for applications
Amend the e-Government Act Build a ubiquitous foundation
Extend online public services- Application: 1,500 types- Issuance: 500 types
Build an electronic document depot and authenticity confirmation system
build the portal system complete the system
Build a civil affairs system
Make routine civil affairsonline, such as moving-innotification and certificateof seal impression
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