back to basics (scwua jan2013)
Post on 16-Jul-2015
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BACK TO BASICS
Emergency Preparedness For Water Utilities
What Can go Wrong?
“We don’t see what we don’t want to see. We don’t want to think about scary things. That’s just human nature.”
Planning & preparedness is based on:
What is imaginable.
What we allow ourselves to believe.
We can only plan for what we can foresee and understand as possible.
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March 11, 2011 2:46 PM Japan
M9.0 EQ off East Coast of Honshu Island
Energy equal to:
4,000 Hiroshima Bombs
40% of the energy used in the World in 1 year
$20 Billion + in damages
Coast moved eastward - up to 13 feet
Tsunami 30+ feet tall
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Impacts
Human: 13,000 dead, 15,000 missing, 22,00 rescued by Search & Rescue Teams
Utility: 1 dam failure, 5 million houses without electricity initially, 50 sewage treatment plants damaged
Infrastructure damaged: 217,000 buildings, 7,735 schools, 26 train tracks, 2,126 Roads, 56 Bridges
2.1 + Million People without Drinking Water
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San Andreas Mega Fault
Plans
REQUIRED Plans
Ca SEMS/NIMS based emergency plan
VA & ERP
REALLY NEED
Incident Specific Plans
Urban-Wildland Fire Coordination Plan for Water Utilities & Fire Departments
Crisis Communications Plan
Recovery – Business Continuity Plan
Finance Plan
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INCIDENT RESPONSE PLANS
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Quick Exercise
1. Identify 5 hazards specific to your agency.
2. Circle the 2 biggest threats.
3. Of those 2 which 1 are you least prepared for?
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Urban Wildland Fire Plan
Identify areas of concern
Critical structures
Power Outages
Generator fuel run times
Critical sites and “ETA to Chaos”
Water Distribution Planning
Can you re-direct flow?
Where might you be able to set up distribution?
Specific Plans
WATER DISTRICTSARE FIRST RESPONDERS
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First Responder?
Disaster Service Workers
California Government Code 3100-3109
Declares “the protection of the health and safety, and preservation
of the lives and property, of the people of the state from…
Emergencies which result in conditions of disaster…
Is of paramount state importance requiring the responsible efforts of public and private agencies and individual citizens.”
ALL public employees “disaster service workers subject to such disaster service
activities as may be assigned to them by their superiors or by law.”
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RESPONSE
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Basics
Treat all incidents like they are disasters from the beginning Use Incident Command System
Assess and plan Damage and costs Resource Needs
Positions to consider Public Information Officer Safety Officer
Logistics of Response Food and water Shifts
Don’t assume quick fix!
Business Hours
Roll call or assigned meeting place
Automatic duties or assignments
After Hours
Automatic or requested
Where do you report?
Activation
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What Central point of coordination
Multi-agency
Multi-discipline
Purpose Ensure coordinated and efficient use of resources
Central situation status analysis
Who Representatives of all responding agencies
Mutual aid agency liaisons
Incident Command Post (ICP)
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Communications
Between Utility and Command
Incident Information
Water Expert
Distribution
Supporting infrastructure
Potential impacts
Approval of resource allocation
Water Liaison Role
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Capabilities of the water system What can the system do
Peak Capacity vs. Needs
Service Zones
Trigger points and impact
Back up plans
Essential facilities What needs protection?
What are the impacts if not protected?
Potential Issues Now, 2 hours from now, tomorrow…
What’s needed to ensure water system operability?
Expectations
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“HELP?!?!”
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Who can Help?
Agency Emergency Operations Center
County Operational Area
California Emergency Management Agency (CalEMA)
Mutual aid groups
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Mutual Aid/Assistance
Aid verses Assistance
Programs:
Ca Master Mutual Aid Agreement
California Water Agency Response Network (CalWARN)
Local Programs
ERNIE
WEROC
Understand the Nuances
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Requesting Mutual Aid
Description DETAILS!
Resources offered Match what is needed?
Is estimated cost and compensation being considered?
Agreement Costs
Liability
Commitment Needed
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Considerations for Mutual Aid
Resource Management Access to disaster area
When will they/it arrive?
Staging Area
Human Resource Care Rest prior to deployment?
Where will they stay?
Feeding and supplies
Equipment Resource Care Tracking and demobilization
Maintenance
Operators
Local knowledge
Communications – Send a Manager if possible.
Responding Agency Questions
What costs will be reimbursed and when?
Health precautions prior to deployment? Shots
Psychological exam
Behavior review
What items do your crews need to take with them? Small (bug spray)
Big (tires & fuel)
Expensive (cash).
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Incident Demobilization
Can you release mutual aid?
Do they need to rest before leaving?
Did you get all equipment back?
Have all forms been filled out in full?
Transition from “emergency response” to “recovery”
Return all non-expendable and unused supplies
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CRISIS COMMUNICATIONS
Keys to Communication
Just Do It!
Make it your message, not someone else's
Train everyone one the basics
They are always watching and listening
Message Map
Now do it in another language
Now Practice
Coordinate with Others
Social Media
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FINANCE
Disaster Purchasing Policy
Who has what purchasing authority? What is their limit?
During a crisis what is your large contract bid process? 3 bids still required? Closed bid? Price based?
Under what conditions are your policies enacted? At what point must it go back to your elected board for review or approval?
How can credit cards be used? By who?
What is the account limit on open POs? What is your process to authorize a PO?
Do you have COLD HARD CASH?
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Disaster Finance Musts
Emergency Fund/Accounts with sub-accounts for each project
“CYA” Contacts change and they don’t always agree
Keep proof of responses; if verbal follow-up with an email
Understand the FEMA Public Assistance Categories (FEMA PA GUIDE)
Safety Assessment; not damage assessment
Ca Disaster Assistance Act
“Don’t take action because you might get reimbursed. Take action to protect your customers and the public.”
Consider Hazard Mitigation Actions before you start to rebuild
Denied? Go back and ask again
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Documentation
Excel Cost Tracking Document People, equipment, supplies, building/infrastructure Example document on CD
Photo Documentation Process Pre and Post All buildings, equipments and infrastructure
Documentation Notebook Pictures Rulings by the board Receipts Declarations Logs Hours/times/mileage
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WRAP UP
Personal Preparedness
Know what disasters are probable www.myhazards.calema,ca.gov
Register with a reverse notification system
http://portal.lacounty.gov/wps/portal/alertla
Buy emergency supplies
Have a family communications plan
Join a Community Emergency Response Team (CERT)
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Our Systems Will Still Break
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Quick Exercise
1. Identify 5 hazards specific to your agency.
2. Circle the 2 biggest threats.
3. Of those 2 which 1 are you least prepared for?
4. What 2 specific actions could make your agency better prepared for that incident?
5. Name 1 person or agency that can help with each action.
What Went Wrong
“We don’t see what we don’t want to see. We don’t want to think about scary things. That’s just human nature.”
“The flaw at Fukushima was that worst-case tsunami predictions were exceeded…”
Planning & Preparedness is based on: What is imaginable.
What we allow ourselves to believe.
We can only plan for what we can foresee and understand as possible.
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Kelly HubbardMunicipal Water District Of Orange CountyWater Emergency Response Organization Of Orange CountyKhubbard@mwdoc.Com(714) 593-5010
“Remember the Calamity of the great tsunamis. Do not build homes
below this point.”
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