avaya strategy: leveraging technology to drive customer value
Post on 13-Sep-2014
716 Views
Preview:
DESCRIPTION
TRANSCRIPT
Avaya StrategyLeveraging Technology to Drive Customer Value
H Michael WeisNorth American Channel Technical
Director
Processes and Programs Update
Avaya FY14 Growth Strategy
SIMPLIFY THE CUSTOMER AND PARTNER EXPERIENCE
UC, CC
Services
FY14 STRATEGIC IMPERATIVES
SEGMENT FOCUS
INTEGRATED STACK
SALES COVERAGE
STRATEGIC ALLIANCES
Integrated Stack
Integratedstack forreduced
complexity and innovation
Last expert standing for
transitions
Three Promises
OPEN
FIT FOR PURPOSE
INNOVATION
SERVICES AND SUPPORT FOCUS
PRODUCT FOCUS
Innovation Momentum & Recent Launches
Avaya Aura®
Conferencing 7.2
VSP 4000 3.0
IP Office 9.0
Outbound Contact Express 1.0
WLAN 8100 2.1
Radvision(IP Office)
Avaya Aura® 6.2Feature Pack 3
AvayaSpeech Analytics
Avaya Aura®
Virtualized Environment
Avaya Aura®
Workforce Optimization 12.0
Avaya Messaging Service 1.0
ITNAVIGATORControl Manager
Collaboration Environment 2.0
Continuous Performance
Services
Cloud Transformation Services
Collaboration
Environment
Avaya SBCE
Proactive Contact
Scripting
PRI Gateway
Switching POE
Avaya Aura® Conferencing + Avaya Flare Experience
UC Integrated Multimodal Collaboration
Start with Point to Point,
Ad-hoc or Meet Me audio conferencing
Add videoConferencingwhen you are
ready
Add Web conferenci
ngAd-hoc and Meet-me
Conferencing
Recording, Audio via Web and Videowith Continuous Presence soon!
Personal library to store presentations
Desktopsharing
Applicationsharing
White-boarding
Minutes,Messaging
Audio & Video
Active Talker
Roster
Mute/Add/Promote
Attendance List
Meeting Reports
Recordings Library
Select Activity to view
Video in the Palm of your Hand
IPO Video Collaboration Solution
XT Server for IP Office
Scopia DesktopServer Software
Desktop Clients
MobileClients
Multi-party Audio, Video, Data Collaboration Server for Up to 8 Participants
Provides a Virtual Conference Room Native SIP/H.323 connectivity for Room Systems Continuous Presence HD Video (8 windows) PC & Mac Desktop Clients Android & iOS Apps Firewall Traversal for Desktop & Mobile
Room SystemsXT Endpoint
w/Embedded Server
or
Avaya IP Office Roadmap
DesktopIntegration
Endpoints
Contact Center
Virtualization
Video
8.0 8.1 9.0 Future
1,000 2,000
384 ???
Security
Connectivity
ManagementManagement
Endpoints
DesktopIntegration
Video
Security
Connectivity
Management
Endpoints
DesktopIntegration
Virtualization
Video
Security
Connectivity
Management
Endpoints
DesktopIntegration
Cloud/Hosted
Avaya IP Office or Avaya Aura?
Avaya Contact Center Solutions for IP Office
Voice
Multi-channel
Integrated advanced
applications
Suite-based enterprise
features (HA, session mgmt.)
4005 25030 50 100
PrimaryCompetitors:ShoreTelVoxtron (BT)AltitudePresence
Primary Competitors:Genesys ExpressCisco UCCxAltitudePresenceHuawei
Primary Competitors:GenesysCiscoInteractive IntelligenceAltitude
Primary Competitors:Genesys ExpressCisco UCCxAltitudePresenceHuawei
Avaya Contact Center offers based on Avaya Aura
Avaya Aura Contact Center Suite for Midsize Enterprise (AACC-M)
Avaya Aura Call Center Elite for Midsize Enterprise (Elite-M)
Competitors: Cisco UCC-X Interactive
Intelligence CIC Aspect Shoretel Genesys Express Huawei Shoretel Etc.
Avaya Contact Center Select
GA June 24
Avaya IP Office Contact Center
GA Feb 28Contact Center Solutions for IP
Office
Expanding Market CoverageAvaya Contact Center solutions based on IP Office
Mid-Market CC Solutions based on IP Office
Avaya Inbound Contact ExpressAICE
Avaya Outbound Contact ExpressAOCE
Avaya IP Office Contact Center IPOCC
Avaya Contact Center Select ACCS
Chat
SMS
SMS
EmailChat
SMS
SMS
Voice
Voice
Voice
Fax
Reporting Reporting
Chat
SMS
SMS
Voice
Fax
ReportingReporting
Avaya Speech Analytics
14
Risk Mitigation:Address regulatory or policy
compliance
Business Performance Management /
Business Intelligence
Market ResearchIndentify Revenue Opportunities
Customer Satisfaction
Avaya Speech
Analytics
Quality Control and Operational Efficiency
$
Positive incremental revenues and EBITDA. Improving product margins in double digit growth market
Sales, Partner, R&D and Professional Services domain expertise in cloud, reporting, unified management, social
Proven solutions in end to end reporting, unified management, and cloud-based social media
Unified management and administration for on premise, hybrid, cloud, and 3rd party solutions
Most advanced, fully featured, on premise and cloud-based UC and CC solution in industry
Unified Management
Social Media
Cradle to Grave Reporting
Desktop
Avaya & ITNAVIGATORBenefits Customers, Partners and Accelerates UC/CC Cloud
Avaya Networking: Game Changing Functionality
Fabric Connect
Fast
Flexible
Secure
• Provision at the “edge”• One Configuration Command• Optimized Link State Protocol• Fast to Converge, heal,& add, delete, move services
• Extend services anywhere seamlessly• True service virtualization with ease• L2, L3, Multicast, VRFs…• ONE protocol
• As much service isolation as needed• Carrier type virtualization, zero complexity• Network Invisibility to users• PCI Compliant
Avaya Solutions:Practical Applications
Foundation Suite
Basic
Mobility Suite
UnifiedCall
Basic
Collaboration Suite
Basic
UnifiedCall
Office Centric
Requires solidcommunications
Foundation
Mobility
Mobile and Virtual Worker
is the key toproductivity
Power Collaborator
Achieves successthrough
Collaboration
Aura Suite Licensing
Highly Available
Survivable
Enterprise Communications
Messaging
Instant Messaging
Presence
Video-enabled
Windows Desktop
Mac
Lync Desktop Integration
Secure Mobile Access
Mobile Device Clients
Call Twinning/Forking
Audio/Web Conferencing
Video Collaboration
Promo Extended to
Sept. 2014!
ChangeAudio
JoinBridge
VoiceMail
Settings/Forwarding
Lync 2013 Integration
Click to dial contact from Group or chat window
Escalate to video and collaboration
Add others to call Extend call to mobile Leverages customer
investment in IM&P without additional Lync licensing costs
Free for Aura/CM R6 customers
Client-side installation only; no separate server required!
Outlook integration included!
“hover” on email contact to initiate dial/contact options
Outlook Contacts Dial right from Outlook or Search and dial from Lync
Browser access as well Phone numbers highlighted
in MS Explorer, Firefox and Chrome
Closing Thoughts & Takeaways
Avaya connects the world. Differentiated value for your customers.
We are growing and investing in solutions to help you
Our tools are getting simpler. Our messages more unified.
Thank
You!#AvayaPCD
top related