automate aftersales
Post on 03-Apr-2016
241 Views
Preview:
DESCRIPTION
TRANSCRIPT
1
Innovating Digital Retailing
32
Innovating Digital Retailing
Giving Lookers plc
• Dynamic/responsive control of Lookers operating aftersales platform• Retaining more customer for life through an un-paralled aftersales customer experience• Enhanced visibility of business resource and capacity• A new level of modern retailing across aftersales• Mobile and quick customer check in solutions• Grow through an omni-channel retailing solution• Supporting Lookers aftersales strategy• Increased spend per visit through a new responsive VHC media solution
54
Customer ExperienceOnline Service / MOT bookingsCRC BookingsService desk bookings
Workshop LoadingAutomate Aftersales has been designed to help Service Advisors and workshop Managers keep control of all workshop
bookings and activity.
Vehicle Check InVehicle check inAllocating work to TechniciansWorkshop clocking
The VHC ProcessLookers Duty of Care to customersThe VHC ProcessTechnicianService AdvisorParts Advisor
PartsAdding and pricing parts to a booking.
Adding and issuing parts following a VHC.
Automate Glossary& NewsUp and coming features of Automate dedicated to everything you might need to know but daren’t ask.
76
Customer Experience Search for customers and vehicles
98
Edit customer and vehicle details at any stageof the process giving improved data quality
All information, e.g. service plans, presented on one screen.Check the vehicle details with HPI at the click of a button.
1110
Vehicle Check In Announce all customers by name on arrival by seeing them all at a glance
1312
Quick Check-in with instant access to all the functions you need
Create more customers for life by having instant access to customer updates
1514
Workshop Loading Review your workshop capacity and resource.See both available dates and appointment times.
1716
VHC Instantly see all vehicles arrived on site awaiting a VHC to be completed …
1918
… and track each vehicle’s VHC progress through each stage
Technician VHC
2120
Easily identify VHC red and amber outcomes VHC media solution
2322
Parts Lookup and attach VHC parts and tyres direct from manufacturer and tyre programme price files
2524
Reporting Consistent live group and franchise reporting from one platform
2726
Automate Glossary and News Specific role focused online training videos and documentation
2928
MyLookers coming soon
3130
31 brands | 126 franchises | 76 sites
top related