authentic communication
Post on 10-Feb-2016
22 Views
Preview:
DESCRIPTION
TRANSCRIPT
Presented by:Carolyn EagenConsultant
Top Talent. Remarkable Results.
AUTHENTIC COMMUNICATION
A substantial portion of our communication is non verbalOften we communicate in non verbal ways using groups of behaviors.
Facial expression Gestures Body Language and Posture Eye Gaze Appearance
We are judged by… We judge others by…
Who What When Where How
Communication is…verbal and non-verbal
We interpret the message and make inferences (often conclusions) based on our
observations and experiences with communication processes
Quality Communication…Why?
Reduces conflict
Helps in achieving goals
Strengthens relationships
Improves job Satisfaction
Helps to save time
Easy promotions/negotiations
Your reality may not be their perception
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
DRAW YOUR IMPRESSION OF YOUR PROFILE BELOW!Each pair of Omnia columns measures a preferred behavioral trait (level of assertiveness, communication/thinking style, pace and need for structure). As one column in the pair rises, the other falls. Fill in a maximum of 6 blocks per pair. The column with the most blocks is the preferred behavioral tendency within that pair.
Top Talent. Remarkable Results.
Level of Competiveness
“Me” Oriented
Assertive
Self Starting
Enjoys a challenge
“We” Oriented
Collaborative
Helpful
Prefers stable salary/guaranteed
hours
Natural/Preferred Communication Style
Socially assertive
Good at developing instant rapport
Needs recognition
Intuitive decision maker
Analytical / Thinker
Good listener and observer
Wants proof and answers
Objective decision maker
Pace and Adaptability
Likes Variety
Multi-tasking
Handles interruptions and changes
easily
Can get bored with too much
predictability
Likes Routine
Methodical
Prefers to do one thing at a time
Stressed with last minute changes
Need for Structure
Likes Independence
Decisive
Delegates comfortably
Resilient to rejection and criticism
Likes Structure/Guidelines
Detailed oriented / accurate
Cooperative
Reluctant delegator
Facilitating Authentic Communication
Observation
• When you _____
Feeling
• Are you feeling ____
Need
• Because you need ____
Request
• Would you like me to _____
Putting it all together
Elements of Authentic Communication
Take responsibilityBe clearListenTell the truth/work with factsDon’t over-generalizeBe consistentPersonal Inventory
Top Talent. Remarkable Results.
Your People. Discover Them. Understand Them. Evolve Them.
For more information, contact
Carolyn Eagen, ConsultantDirect : 813-280-3030 ceagen@omniagroup.com
www.omniagroup.com
Facebook.com/omniagroupTwitter.com/omniagroupLinkedIn.com/in/omniagroup
top related