atra expo talk 2014 - future trends

Future TrendsBy: Scott Johnson

ProfitBoost Software

Future Trends

Why Would You Listen To Me ?

Future Trends

1. 20 years in the shop2. 10 years on the counter3. 12 years in mgmt. software4. 32 years in meeting payroll5. Self employed 38 of 41 year

• Communicate• Negotiate • Terminate • Appreciate

Future TrendsLet’s Get Started & Watch a Short Video Together.

Oh, How Things Have Changed !

Future TrendsWhat Services Did We Just Observe ? 1. New Tires 2. Gas 3. Clean Window4. Refreshments

Future TrendsWhat Was Done Different to Reduce Time from 67 Seconds to 10 Seconds ? 1. Trained &

Practiced2. Specialists3. Measure

Performance4. Replaced, if Can’t

do the Job !

Future TrendsHas Our Core Service or Business ChangedIn the Last 50 Years ?

I Say : NO

So What Has Changed ?

Future Trends Haircut , What ?

1.Relationship2.Reputation /

Service 3.Local Involvement4.Good SERVICE

Future Trends2 New Clientsa. 7 Locations / 10 m / year. 150 GR Referral Accounts NO General Repair. b. 1 Location / 4 m / year Whsle , Retail , Carry Out NO General Repair

Outside Sales And Service !

Future Trends Changes ; 2000 till Now

1. Google 2. Smart

Phone 3. Texting 4. Photos

Future TrendsShop Owner of Tomorrow.

1. Financial Interest2. Efficiency ; Sales & Production3. Marketing

Future Trends67 Seconds /10 Seconds

# 1 . Time , Monitor & Measure , MORE Efficient

Transmission Shop vs General Repair Shop

A.Building Estimates B.Authorizations C.Ordering Parts D.Technician

Efficiency

Future Trends

#1 ; Build Relationships#2 ; Service , Value #3 ; Financial Interest #4 ; Hours, Hours, Hours

Owner & Managers

Future Trends

Thanks for Attending. Be Safe & Successful, Till We See each other Next Year, Blessings.