atomizer - microcontent and the future of ia

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@bramwessel @factorfirm/

factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

???

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

More and more experiences involve multiple contexts.

@bramwessel*|*@factorfirm*|*factorfirm.com

“Context is an agent’s understanding of the relationships between the elements of the agent’s environment.”

-Andrew Hinton, Understanding Context

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Proliferation of contexts is an inexorable trend.

@bramwessel*|*@factorfirm*|*factorfirm.com

In/the/US/64%/of/people/own/a/smartphone.

pewinternet.org/2015/04/01/introduction>20/

@bramwessel*|*@factorfirm*|*factorfirm.com

People/spend/more/time/online/with/mobile/devices/than/PC’s./84%/use/a/smartphone/or/tablet/to/multitask.

nielsen.com/us/en/insights/reports/2014/the>us>digital>consumer>report.html

@bramwessel*|*@factorfirm*|*factorfirm.com

There/are/now/more/devices/than/people/on/this/planet!

@bramwessel*|*@factorfirm*|*factorfirm.com

Topology/of/Awesome!

f

@bramwessel*|*@factorfirm*|*factorfirm.com

The problem with the“Omni-Channel” model…

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

“Today, I think I’ll engage with one of the manychannels my favorite brand offers,”— said no one, ever.

@bramwessel*|*@factorfirm*|*factorfirm.com

Immediate, fragmented, and continuous.The challenge of proliferating contexts…

@bramwessel*|*@factorfirm*|*factorfirm.comdonttextdrive.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Content organizations are at a point of consequence…

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

The Atomization of Content

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

How is micro content different from content as we know it, or just plain old data?

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Blob

Blob

Blob

Blob

Metadata: a few terms

@bramwessel*|*@factorfirm*|*factorfirm.com

Compound Content Element

Chunk Chunk Chunk

Chunk ChunkChunk

Chunk Chunk Chunk

@bramwessel*|*@factorfirm*|*factorfirm.com

Chunk

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Microcontent

Chunk Chunk Chunk

Chunk ChunkChunk

Chunk Chunk Chunk

Chunk

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

@bramwessel*|*@factorfirm*|*factorfirm.com

Simple objects, Massive complexity.

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.cominformationweek.com/big>data>analytics/catalina>marketing>aims>for>the>cutting>edge>of>big>data

@bramwessel*|*@factorfirm*|*factorfirm.com

Compound Content Element

Chunk Chunk Chunk

Chunk ChunkChunk

Chunk Chunk Chunk

Chunk

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

@bramwessel*|*@factorfirm*|*factorfirm.com

Coupons — ubiquitous microcontent.

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

= $

@bramwessel*|*@factorfirm*|*factorfirm.com

Transaction Augmentation As A Service

@bramwessel*|*@factorfirm*|*factorfirm.com

•What items are being purchased?•Where are they being purchased?•What partners of the coupon providerare involved in the transaction?

•Are there offers or campaigns relatedto any of the items being purchased?

@bramwessel*|*@factorfirm*|*factorfirm.com

•What items are being purchased?•Where are they being purchased?•What partners of the coupon providerare involved in the transaction?

•Are there offers or campaigns relatedto any of the items being purchased?

@bramwessel*|*@factorfirm*|*factorfirm.com

•What items are being purchased?•Where are they being purchased?•What partners of the coupon providerare involved in the transaction?

•Are there offers or campaigns relatedto any of the items being purchased?

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Coupons and

Contexts

@bramwessel*|*@factorfirm*|*factorfirm.com

Distribution: Customer Acquisition Customer Retention

Average Order Value

@bramwessel*|*@factorfirm*|*factorfirm.com

Redemption

@bramwessel*|*@factorfirm*|*factorfirm.com

So… How does this work

in real life?

@bramwessel*|*@factorfirm*|*factorfirm.com

Meet/Andrea

@bramwessel*|*@factorfirm*|*factorfirm.com

Andrea/shops/at…

@bramwessel*|*@factorfirm*|*factorfirm.com

…and/at…

@bramwessel*|*@factorfirm*|*factorfirm.com

Andrea/clips/coupons…

@bramwessel*|*@factorfirm*|*factorfirm.com

Andrea/uses…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

Step 1: DistributionStep 2: Redemption

Step 3: Profit!

@bramwessel*|*@factorfirm*|*factorfirm.com

Contemporary Disruptions

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…disrupted.

@bramwessel*|*@factorfirm*|*factorfirm.com

Digital Coupons

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…disrupted.

@bramwessel*|*@factorfirm*|*factorfirm.com

A/typical/transaction…disrupted.

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

?

@bramwessel*|*@factorfirm*|*factorfirm.com

?

@bramwessel*|*@factorfirm*|*factorfirm.com

?

? ? ? ?

@bramwessel*|*@factorfirm*|*factorfirm.com

Modeling a new coupon experience

in the near future

@bramwessel*|*@factorfirm*|*factorfirm.com

Remember/Andrea?

@bramwessel*|*@factorfirm*|*factorfirm.com

Andrea,/18N36/months/from/now…

Can we show you the quickest route for today’s list items at Fred Meyer? Accepting will allow Fred Meyer to share information with Grocery IQ.

Accept

@bramwessel*|*@factorfirm*|*factorfirm.com

Are you at Fred Meyer at 130th and Lake City Way?

Yes

Can we show you the quickest route for today’s list items at Fred Meyer? Accepting will allow Fred Meyer to share information with Grocery IQ.

Accept

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Implicationsfor Enterprise

Content Management

@bramwessel*|*@factorfirm*|*factorfirm.com

? ? ? ?

@bramwessel*|*@factorfirm*|*factorfirm.com

Compound Content Element

Chunk Chunk Chunk

Chunk ChunkChunk

Chunk Chunk Chunk

Chunk

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

Metadata set: a shit-ton of terms

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image

Value and Qualifier Copy

Legal Copy

Retailer Brand

@bramwessel*|*@factorfirm*|*factorfirm.com

Marketing Copy

Image Value and Qualifier Copy

@bramwessel*|*@factorfirm*|*factorfirm.com

The Coupon as a distributed microcontent experience.

@bramwessel*|*@factorfirm*|*factorfirm.com

Implicationsfor Enterprise

Information Architecture

@bramwessel*|*@factorfirm*|*factorfirm.com

? ? ? ?

Acquisition?/Retention?/

AOV?/Other?

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Campaignsa shit-ton of terms

Offers in Marketa shit-ton of terms

Retailersa shit-ton of terms

Locationsa shit-ton of terms

Floor Plansa shit-ton of terms

Stocka shit-ton of terms

Appsa few terms, at least

Payment Systemsa few terms, at least

Loyalty Programsa shit-ton of terms

Transaction Historiesa big taxonomy with a shit-ton of data

Brands a shit-ton of terms

Sub-Brands a shit-ton of terms

Products a shit-ton of terms

SKU#’s a shit-ton of terms

UPC#’s a shit-ton of terms

Competitors a shit-ton of terms

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

@bramwessel*|*@factorfirm*|*factorfirm.com

Modeling Behind the Scenes

@bramwessel*|*@factorfirm*|*factorfirm.com

Microcontent As A Service

@bramwessel*|*@factorfirm*|*factorfirm.com

Retailersa shit-ton of terms

Locationsa shit-ton of terms

Floor Plansa shit-ton of terms

Stocka shit-ton of terms

Loyalty Programsa shit-ton of terms

Microcontent As A Service

@bramwessel*|*@factorfirm*|*factorfirm.com

Can Current Techniques (and systems) Handle

Microcontent as a Service?

@bramwessel*|*@factorfirm*|*factorfirm.commartinfowler.com/articles/microservices.html

@bramwessel*|*@factorfirm*|*factorfirm.com

Agile +/IA=

@bramwessel*|*@factorfirm*|*factorfirm.com

“A content-driven API stores data in a central place where other services can access and use it.” - Sarah Wachter-Boettcher

@bramwessel*|*@factorfirm*|*factorfirm.com

1. An Evolution from Monolithic to Decentralized

@bramwessel*|*@factorfirm*|*factorfirm.com

2. Business-Driven

@bramwessel*|*@factorfirm*|*factorfirm.com

3. Smart Endpoints and

Dumb Pipes

@bramwessel*|*@factorfirm*|*factorfirm.com

4. Services, not

Projects

@bramwessel*|*@factorfirm*|*factorfirm.com

5. Decentralized Governance

@bramwessel*|*@factorfirm*|*factorfirm.com

Let’s not get too crazy…

@bramwessel*|*@factorfirm*|*factorfirm.com

What is an Enterprise Information Model?

@bramwessel*|*@factorfirm*|*factorfirm.com

Enterprise Information Models:

Tying it all back together.

@bramwessel*|*@factorfirm*|*factorfirm.com

It’s not about an ontology for context;

it’s about building contextual ontologies

THANK/YOU!

@bramwessel @factorfirm/

factorfirm.com

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