ata active shooter + wpv: how do you + your employees respond

ATA

Active Shooter + WPV: How Do You + Your Employees

Respond

Ohhh

What Do

YOU Do

Right

NOW

Intimate Partner Violence

Intimate Partner Violence

•2 Employees: Killed in the American Workplace Today—Everyday

Intimate Partner Violence

•2 Employees: Killed in the American Workplace Today—Everday

•IPV Kills 1,300 Every Year

Intimate Partner Violence

•2 Employees: Killed in the American Workplace Today—Everday •IPV Kills 1,300 Every Year

•Spousal Abuse Is Epidemic

What Do

YOU Do

Right NOW

ATA

Active Shooter + WPV: How Do You + Your Employees

Respond

Bo Mitchell911 Consulting

President

Bo Mitchell911 Consulting

President

Police Commissioner (Ret.)

Certified Emergency Manager

CEM, CPP, CBCP, CHS-V, CSI-ML, HSEEP, IAC, MOAB, CHSP, CHEP, CSHM, CESCO, CHCM, CFC, CIPS, CSSM, CSC, CAS, TFCT3, CERT,

CMC

Expert Consultant

• Landmark Legal Cases• Expected Settlements:

$1 Billion Each• “Failure to Plan”• “Failure to Train”

911 Consulting Clients

•4 Colleges &

Universities•25 Secondary

911 Consulting Clients

•GE HQ•H&R Block HQ•Hyatt HQ•MasterCard HQ•Rolls Royce HQ

Waldorf=Astoria NYC

1 WTC 7 WTC

ATA

Active Shooter + WPV: How Do You + Your Employees

Respond

Fair Warning

Fair Warning!!!

I Will Be

Candid

Active Shooter

is

Workplace Violence

Active Shooter

is

Workplace Violence?

Active Shooter

•Ever Had 1?•Will You Ever Have 1?

Iceberg Principle

Active ShooterActive Shooter

DailyWorkplaceViolence

18x More Likely to Have

Violence than a

Fire at Work

DOJ & NFPA

Threats

2 millionWorkplace Violence

AnnuallyDOJ

Facts: WPV

•2 people murdered/

day!

Facts: WPV

• 2 people murdered/day!

•Every hour:–26 rapes

Facts: WPV

• 2 people murdered/day!• Every hour:

–26 rapes –44 robberies –207 aggravated assaults –938 simple assaults–3,125 threats.

WPV

“Epidemic”

CDC

Myths

Myths• “It Can’t Happen Here”• It Only Happens at 7/11s• People Snap/It Can’t be Anticipate• Educated people: not violent• Well-to-do: not violent• Talking about violence will make it happen• If a person can joke about violence they

won’t become violent• People who threaten violence are just

looking for attention

Insight

WPV is Very

Middle Class

American

One More Myth

Most Dangerous

Myth

Most Dangerous Myth

•“We’ve Done Something”

Most Dangerous Myth•“We’ve Done Something”

•Policy: “We’re Against WPV”

Most Dangerous Myth

•No Planning•No Procedures•No Training•No Drills•No Exercises

ATA

Active Shooter + WPV: How Do You + Your Employees

Respond

WPV

Research

Workplace

Violence

Intimate Partner

Violence

Stalking @

Workplace

Workplace Bullying

Workplace Violence ContinuumWorkplace Violence Continuum

Discourtesy

DisrespectIntimidation

Harassment

RetaliationVerbal Assault Physical

Aggression

Physical Attack

•Discourtesy•Disrespect• Intimidation

•Harassment•Retaliation• Verbal Assault

Intimate Partner

Violence

Intimate Partner Violence

• IPV: Men & Women are Victims• 1/3 Female Homicides/Yr• 5.3MM Incident/Yr• 2MM injuries. 1,300 Deaths• 555M Req Medical Attention• 18.5 MM Mental Health Visits/Yr

Stalking @

Workplace

Stalking @ Workplace

• 3.4 MM Victims/Yr• 46%: 1 Unwanted Contact/Wk• 11%: Stalked 5+ Yrs• Hi Risk: Divorced or Separated• Women at Greater Risk: Stalking• Men=Women: Harassment• ¼ Report Cyber stalking

Workplace Bullying

Workplace Bullying

• 37% Report WPB: 54MM• Add’l 12% Witness• 72% Bullies: Supervisors. 60%

Male.• Equal: M to M; M to F; F to F;

2/3 Less: F to M; • 57% Targets: Women

Common Warning

Signs

Common Warning Signs• Hx of violence, threats

or repeated discipline• Difficulty controlling

temper• Substance Abuse• Excessive fascination

with weapons• Paranoid thought

patterns• Major stressors• Frequent unresolved

conflicts• Feeling excluded

• Destructive behaviors• Feels unfairly

wronged• Major mood swings• Few social supports• Isolation• Deteriorating social

situation• Rigid work

environment• Bullying or

victimization• Work trysts & cliques

WPV

Scenarios

Scenarios

A manager (who runs an important department which is

very successful) yells and curses employees on a regular

basis. He recently punched another employee in the arm after that employee insulted him at company social event

Scenarios

Manager reports he believes

another is carrying a knife/gun

Scenarios

You see two staffers angry and pushing each other. Does it matter if they report

to you?

Scenarios

A secretary & executive seem to

be having an intimate

relationship

Scenarios

A guard asks someone to move their vehicle. They object, state their

high rank in the company and call

guard a “jerk”

Scenarios

An email that is sent to 10 people that is critical of the work of one

employee

Scenarios

You have to terminate an employee who is

unpopular, lives alone and has been known to crush soda cans

when angry/provoked

Scenarios

Employee’s behavior changes: bizarre. He

scowls/stares. Fellow emps uncomfortable.

Sups order counseling under threat of termination.

ScenariosEmployee’s behavior changes: bizarre. He

scowls/stares. Fellow emps uncomfortable. Sups order counseling under threat of

termination. Post counseling, EAP recommended

anger-mgmt training, then his return to work. Sups uncomfortable.

ScenariosEmployee’s behavior changes: bizarre. He scowls/stares.

Fellow emps uncomfortable. Sups order counseling under threat of termination. Post counseling, EAP

recommended anger-mgmt training, then his return to

work. Sups uncomfortable. Got signed waiver from emp to permit

HR to review his EAP results. Bizarre behavior caused by personal issues outside the

workplace. He returned to work with no further incident.

Female supervisor wonders if profanity is an indicator of

violent behavior. She felt that much of this should be

ignored. But, one employee’s profane

behavior was frightening esp. as he grew more vulgar

and loud.

Female supervisor wonders if profanity is an indicator of violent behavior. She felt that much of this should be ignored. But, one employee’s profane behavior

was frightening esp. as he grew more vulgar and loud. When questioned, it was revealed

that he started his frightening profanity when he started to

lose an argument. He was using his language to threaten fellow employees to get them

to back down.

These behaviors have no business need; they are

totally inappropriate for the business world. Thus, there is no need to tolerate low-

level aggression or to wonder when is the right

time to intervene.

What Do

YOU Do

Right

NOW

Active Shooter

Sharp Spike

Sharp Spike

•B4 Sandy Hook:

Sharp Spike

•B4 Sandy Hook:

1X/Mo

Sharp Spike

•B4 Sandy Hook: 1X/Mo.

•Since Sandy Hook:

Sharp Spike• B4 Sandy Hook: 1X/Mo.• Since Sandy Hook:

1+X/WK

Your Plan:Silent

Active Shooter: Your Plan

•No Procedures•No Reporting•No Awareness•No Training

FedEx, Cobb Co, GA Apr 2014

1 Dead, 6

Wounded

FedEx

GA Apr ‘14

Hartford Distributors: 9 Dead

UPS, Birmingham, AL. 3 Dead

UPS Birmingham

3 Dead

JB Hunt, Atlanta, June ‘14: 2 Dead

FedEx Driver Shot, Memphis, TN Dec ‘14

Description

Profile?

Description

Profile?

NYPD: Active Shooter Analysis

•Male 96%•Alone: 98%

NYPD: Active Shooter Analysis

•Deaths: 3.0 Ave•Injured: 3.6 Ave

NYPD: Active Shooter Analysis

•Campuses: 29%•Other Wrkplaces:

71%

NYPD: Active Shooter Analysis

•Force: 46%•Suicide: 40%•Arrested: 14%

RunHideFight

RunHideFight

RunHideFight

RunHideFight

Run Hide Fight

•Generalities: Dangerous•Make Specific to:

Your PeopleYour Site

What’s

Missing

Here???

Almost All

Shootings:

Over in <

8 Minutes

So, Police

Probably

Can’t Help

Police /Fire /EMTs

are not the 1st responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

ActiveShooterProtocol

Active Shooter Protocol

•Go Into Your Bldg

Active Shooter Protocol

•Go Into Your Bldg

•Find Guy w Gun

Active Shooter Protocol

•Go Into Your Bldg•Find Guy w Gun

•Kill Him

Workplace Violence

•Biggest Mistake?

Workplace Violence• Biggest Mistake?

•Employees Confront Perpetrator

Hartford Distributors: 9 Dead

Training Is

Everything

Biggest Threat?

Denial

WhyPlan &Train?

Dutyof

Care

Everything Is Always Your Fault

Why We Plan

OSHAis not a town in

Wisconsin.

Required by

Federal Law

OSHA + WPV

OSHA + WPV

OSHA Does NOT Have

Regs on WPV

But…

OSHA Does NOT Have Regs on WPV

29 CFR 1910.34

“Sections 1910.34 through 1910.39 apply

to workplaces in general industry

except mobile workplaces such as vehicles or vessels”

29 CFR 1910.38Emergency Action Plan

OSHA

General

Duty

Clause

General Duty Clause

“each employer shall furnish …a place of employment …

free from recognized hazards that are causing or are likely

to cause death or serious physical harm to

employees.” 

OSHA

Enforcement

Guidelines

2011

SCOTUS

Only Courts Can Set/Adopt the Standards that

Juries Use to Judge YOU.

Jury: Employees

OSHANFPAASIS

OSHA + NFPA + ASIS

•Credible•Authoritative•Long-Standing•Comprehensive

Responsible

Officer?

Responsible Party?

CEOSCOTUS

CEO: Responsible Party

•Civilly•Personally•Criminally

CEO = Resp Officer

1.Does Your CEO Know This?

2.Shouldn’t They?

3.Wouldn’t You?

Responsible Parties

•CEO•Trustees/Directors•Sr. Ops Personnel

Exaggeration?

CEOs Indicted: 2015

• California: 2 Yr Prison Sentence• Pennsylvania: Indicted

•NYC: Indicted

Alfonso Prestia

5Aug15

The New York Times

Why We Plan & Train

Great plans are a smart thing…

Why We Plan & Train

Great plans are a smart thing…

Training is

everything.

Training is Everything

•737 Canada Fiery Crash Evacuation

No Deaths

•737 Greek Fiery Crash55/137 Deaths

Training is Everything

Difference?

•Non-Fatal Crash: 75% were frequent business flyers•55 Fatalities: Almost 100% were 1st-time flyers

Hudson River

Survival was not the result of a

miracle…

Hudson River

Survival was

the result of

training.

Training: The Law

Mandatory• Train All Employees• In Classroom• Annually & At Hire• “Qualified” Trainer

(by Experience, Training)

On-Screen Training Can Supplement

On-Screen Training Can NEVER Substitute

Police /Fire /EMTs

are not the 1st responders

Police /Fire /EMTs are not the 1st responders

Employees are the

1st responders

We Don’t Rise to the Occasion…

We Don’t Rise to the Occasion…

We Sink to Our Level of Our Training

Employees

Hate

This

Stuff!

National Research

85%Safety:

MOST Important

Issue at Work

National Research

•85%• Safety: MOST Important Issue at Work• More Imp than:

»Wages»Leave»Sick Days»Overtime»Union

Training

•Trained

27,000 Employees

Training

• Trained 27,000 Employees

•98.5% Confident

98.5% Confident

•Took “Scary” out of Discussion

98.5% Confident

• Took “Scary” out of Discussion

•Made Everyone Comfortable

98.5% Confident

• Took “Scary” out of Discussion• Made Everyone Comfortable

•Empowered All

Why We Plan & Train

•Great plans are a smart thing.•Training is

everything.

Biggest Obstacle:

Denial

The Scariest Word at Any Org?

NOT:“Cost” or“Price” or

“Budget” or“Headcount”

Scariest Word?

Change!

In all Orgs, Change Almost Always Occurs Because of…

Blunt Force Trauma from the

Outside…

…Never by Inspired

Leadership from the Inside…

“JAWS”: Cultural

Earthquake

“Jaws”: Cultural Earthquake

• 1975: 1st Hollywood Blockbuster• $260,000,000: 75 days• 130MM: All US Adults 18+• Scared the @#%* out of America• Music Recognized Today

Worldwide

Denial

HDWSI

“JAWS”:About

Denial

“Jaws”: Denial

•“Won’t Close the Beaches” = $$$•“Can’t Hire More Lifeguards” = $$$•“I’ve Never Seen this Shark”•“Are You Sure We Have a Problem?”

We Never See the Monster in the 1st 60

Minutes

“We Need a Bigger Boat!”

Recommendations

Where Do We Start?

Here’s

Where You Start

Here’s Where You Start

•This Is Not Your Fault

Here’s Where You Start

•This Is Not Your Fault

•You Didn’t Know

Here’s Where You Start

•This Is Not Your Fault•You Didn’t Know

•You Are the 99%

Here’s Where You Start

•This Is Not Your Fault•You Didn’t Know•You Are the 99%

•Champion

Here’s Where You Start

•This Is Not Your Fault•You Didn’t Know•You Are the 99%

•Champion

•Rare + Heroic

Here’s Where You Start

•Protect Your “Family”

Here’s Where You Start

•Protect Your “Family”

•Responsible Thing To Do

Here’s Where You Start

•Protect Your “Family”•Responsible Thing To Do

•Protect Stakeholders

What Do

You Need to

Believe?

What Do You Need to Believe?

•Real Threats: You

What Do You Need to Believe?

•Real Threats: You

•Penalties: Don’t Do Right Thing

What Do You Need to Believe?

•Real Threats: You•Penalties: Don’t Do Right Thing

•You’re the Responsible Party

What Do You Need to Believe?•Real Threats: You•Penalties: Don’t Do Right Thing•You’re the Responsible Party

•Duty of Care

What Do You Need to Believe?• Real Threats: You• Penalties: Don’t Do Right Thing• You’re the Responsible Party• Duty of Care

•Emps Want /Appreciate This. Won’t Feel Penalized

What Do You Need to Believe?

•You Will Lead

What Do You Need to Believe?

• You Will Lead

•You Will Be a Hero

What Do You Need to Believe?• You Will Lead • You Will Be a Hero

•You Will Not Look Stupid. This Is Not Your Fault.

What Do You Need to Believe?

•You Can Report to Stakeholders: Leadership, Compliance, Due Diligence to Protect Them

ActionPlan

Action Plan

•Assessment of Your Org’s Current Emergency Planning + Training

Action Plan•Assessment of Your Org’s

Current Emergency Planning + Training

•Just Like Your Financial Audits

Action Plan• Assessment of Your Org’s Current

Emergency Planning + Training• Just Like Your Financial Audits

•Outside, Independent

Help for

You

Help for YOU

Copy of This

Presentation

10

Commandments

Planning

10 Commandments

Training

“We Need a Bigger Boat!”

ATA

Active Shooter + WPV: How Do You + Your Employees

Respond