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Assistive Technology for the Deaf:
Thailand ExperienceWantanee Phantachat
National Electronics and Computer Technology Center
National Science and Technology Development Center
Ministry of Science and TechnologyAug 26, 2014
2
Outlines
• General information of Thailand and Statistical data of pwds
• Background situation: barrier of communication
• Telecommunication Relay service
General Information of Thailand
Country: ThailandLocation : South East AsiaGeography Maximum Length : 1,620 km. Maximum Width : 775 km.Land Area : 513,115 sq.km.
Land Boundaries : 4,864 km.Neighbor Border : Laos PDR, Cambodia, Myanmar and MalaysiaPopulation : 65.6 million (8 million in Bangkok)Disability Population: 1.8 millionDeaf Population: 0.249 millionSpeech impaired Population: 20,000 persons Older Population: 8 millionNational Religion : Theravada BuddhismGovernment : Constitutional MonarchyHead of State : King Bhumibol AdulyadejHead of Government : Prime Minister Yingluck ShinawatCurrency : Bath (THB)
Current statistical data of Thai Pwds
• Up today, there are 1,463,466 persons with disabilities that registered in pwd registry of National Office for Empowerment of Persons with Disabilities (NEP)*.
• There are 249,184 persons with hearing loss (deaf).
• Deaf populations is second largest within disabilities group (16%) behind physical handicapped (46%)*
4*Source: National Office for Empowerment of Persons with Disabilities (updated on June 2, 2014)
Source: National Office for Empowerment of Persons with Disabilities (updated on March, 2013
Physical Handicapped, 626,646 , 46%
Deaf/Hard of Hearing, 217,968 , 16%
Blind, 151,317 , 11%
Mental Illness; 109899; 8%
Multiple Disabilities; 97594; 7%
Mind/Behavior, 90,169 , 7%
No Disability Stated; 54930; 4% Austistic, 3,862 , 1%
Learning Disabilities, 3,618 , 0%
5
Current statistical data of Thai Pwds
6
Barrier in Communication
• How does the deaf communicate? using sign language to
communicate. using lip reading to perceive
information. using text or pictures to
communication and perceive information.
7
Communication problems
• Communication distortion leading to less understand the information.
• Can not communication to hearing people using sign language directly, sign language interpreters are necessary persons to help transfer information.
8
Thai Telecommunication Relay Service (TTRS)
By Wantanee Phantachat
Advisor to TTRS CenterPresentation at
International Workshop on Assistive Technology in I-create 2014 , Singapore
Date: August 22, 2014,
Venue: ITE, College East, Singapore
• National Telecommunication Commission is established in 2004, one of the policies is USO
• National Broadcasting and Telecommunication Commission (NBTC) of Thailand was established in 2011 as a broadcast and telecoms regulatory body in Thailand.
• At present NBTC forms the Universal Service Obligations (USO) Division which relies funding around 3.75% from revenue of telecommunication corporation to promote and develop telecommunication for remote areas and disadvantaged people.
• Universal Service Obligation Master Plan (2012-2016) aims to provide the telecommunication services for persons with visual impairment and persons with hearing impairment at least 100,000 persons to access to information.
• NBTC expects to receive 20,000 billion baht in 5 year of USO plan to put in USO fund
• USO office spent 0.00015% in Telecommunication Relay service.
9
Background
Establishment of TTRS
• TTRS established in 2011• TTRS is not for the profit organization,
working under Universal Foundation for People with Disabilities.• TTRS is annually supported and funded 2
Million USD by NBTC equal to 0.00015% of USO Fund
• TTRS has to provide the commission with proposal every 5 years for the plan and expenditure according to 5 year USO Plan.
10
THAI TELECOMMUNICATION RELAY SERVICE
SMS, M
MS
ฉุ�กเฉุ�น
สนทนาวิ�ดี�โอผ่�านตู้�� TTRSสนทนาวิ�ดี�โอผ่�าน
อ�ปกรณ์�ส��อสารเคลื่��อนท��
สนทนาข้�อควิามสนทนาวิ�ดี�โอ
Services of TTRS
12
6 services of TTRS
2 New service of TTRS
Speech enhancement service for persons with
Laryngectomy
SMS/MMS Relay service
IP Text relay Service
Video relay Service
VRS via Mobile app
VRS via Kiosk Emergency relay service
Captioned Phone Relay Service
20
Public Internet Kiosks
• 30 Kiosks were installed around Thailand.
• This year 90 new model of Kiosks will be installed.
Services Service Level Agreement set
to: Success of picked up calls must be equal or greater than 85% of times
Success of responded times must be equal or quicker than 20 seconds per call
21
Activities of TTRS
Problems encounter:
– One of most frequent problems: quality of video due to poor internet speed at consumer’s point
– Installation kiosk at schools for the deaf, had to put separated ADSL line to prevent low internet speed at schools
22
Activities of TTRS
Improvement– New interpreter agents are
given training workshop sessions with other organizations especially NEP and Ratchasuda College and Suan Dusit University
– Once a year, held a meeting with selected one hundred frequent called consumers to share feedbacks
23
Activities of TTRS
Method and Good Impact
• Language Access– Thai to Thai Sign
Language, Thai Sign Language to Thai
– Thai Sign Language is natural and first language of deaf people
– Thai text conversation help hard of hearing people who do not know sign language
24
Method and Good Impact
• Recognition– Gain respect
for deaf people• Understanding
– Family of deaf children understand what children need
• Independence– Deaf users can
contact anyone, anywhere
25
• Collaboration– Create partnership with local deaf
organizations, government offices for person with disabilities, public place such as police station, hospital, schools to create access for deaf people
• Innovation– Constant creation for better quality
of service such as relay through mobile phone, operator room setting, sign language interpreting on WebTV
26
Method and Good Impact
Kiosk VRS IP Text Relay
SMS Emer-gency VRS
MMS
Jan-May 2012 21331 18917 2888 2358 484 151
Jan-Dec 2013 42554 21893 4718 15230 706 1477
Jan-Dec 2014 16093 7117 2316 20276 351 NaN
2,500
7,500
12,500
17,500
22,500
27,500
32,500
37,500
42,500
The result of TTRS services in 2012, 2013 until May 2014
(Unit: times)
Nu
mb
er
of
Inco
min
g C
all
s
The result of TTRS services in 2012, 2013 until May 2014
(Unit: call)
7:0
0
7:3
0
8:0
0
8:3
0
9:0
0
9:3
0
10:0
0
10:3
0
11:0
0
11:3
0
12:0
0
12:3
0
13:0
0
13:3
0
14:0
0
14:3
0
15:0
0
15:3
0
16:0
0
16:3
0
17:0
0
17:3
0
18:0
0
18:3
0
19:0
0
19:3
0
20:0
0
20:3
0
21:0
0
21:3
0
22:0
0
22:3
0
23:0
0
25 3068
35 21 2779
4191
128
295
102125173
44109
229
751
391
81
181
21 491 22 7 33 41 16 37 31
0 0
จำ านวินสายท��ไม�ไดี�ร#บในแตู้�ลื่ะช่�วิงเวิลื่า ป* 2555
67112
241
6196 90 98 122122
226272
456421
329
219204229245
656
843
623
346
485
271
169204
10551 50 32 33 33 13
In 2013
Abandon calls per hours: VRS & KIOSK in 2012-2013
Challenge
• Speed–Lack internet coverage around
Thailand–Currently on 3G, faulty speed in
some spots• Interpreting
–Small number of interpreters thus long queue at during highest number of calls
• Interpreters–Quality of interpreting, more
experience and training needed
29
• Technology–Require use of better telecommunication technology means more money for deaf consumers to buy, many deaf do not make enough money
• Funding–Require large amount of money to improve technology infrastructure and service
30
Challenge
Annual Users Feedback Seminar
• Selected 80 most users with most frequented use
• Evaluate only callers, not receiver
31
Users Satisfactory Evaluation Service Preference
• VRS 45%• Kiosk 35%• Text 19%• SMS 13%• MMS 7%
32Webcam Kiosk Text SMS MMS
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
45%
35%
19%
13%
7%
Percentage of Users Satisfactory by Service Preference
Future Plan
• Improve Emergency Relay Service• Video phone to be installed in all
deaf clubs (77 clubs) in 77 provinces.• Deaf individual can purchase video
phone for personal use• Relay through mobile phone/tablet
33
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