ask your patient

Patient surveys and consulting services that deliver happier patients. Guaranteed.

Net Promoter Score (“NPS”)• Gold standard for companies that want to

translate customer experience into profitable growth.

• Based on the research showing customers can be segmented into three categories:"1. Promoters"2. Passives"3. Detractors

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NPS – Three Categories• Promoters (score 9 – 10)

Loyal enthusiasts who will keep buying and refer others, fueling growth

• Passives (score 7 – 8)Satisfied, but unenthusiastic customers who are vulnerable to competitive offerings

• Detractors (score 0 – 6)Unhappy customers who can damage your brand through negative word of mouth

NPS – More Than a Number• NPS = Promoters - Detractors"• Ultimate test for any customer-relationship

metric: "• Does it help the organization tune its growth

engine?"• Does it help employees clarify the job of

delighting customers?"• Does it allow for comparisons of performance

from week to week, month to month?

Kiosk Surveys• Point-of-care

Survey your patients as they check out, or where they receive services

• 10 second survey The fastest, most effective way to learn what your patients think of you

Kiosk Surveys• Place our iPad kiosk at your checkout

station. Our intelligent app surveys patients as they check out (or make their next appointment)

• Survey responses are anonymous so there are no HIPAA worries or expensive and lengthly technology integration issues.

Kiosk SurveysWe ask two simple questions:

1. Net promotor score “Would you recommend us …?”

2. Learning whyBased on the NPS response, we ask a second question to learn why the patient is satisfied or unhappy

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Reporting Features• Get daily, weekly or monthly email reports

that are easy to read and understand"• Learn where and why you are failing your

patients"• Get actionable insights into how to improve

your patient satisfaction"• Access your reports from your phone,

laptop or desktop anytime, anywhere

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Rick Wilfong"rick@askyourpatient.com

919-348-9275 "

www.askyourpatient.com

Thank you!