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© 2010. Arpin Rhema China Ltd. All rights reserved. 2
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e.Table of ContentsIntroduction to Arpin Rhema China............……….…..3
The Arpin Experience..................................................4
Creative Storage Solutions..........................................5
Technology Solutions...................................................5
Value Added Services…..............................................5
Quality Programme...……………………………...........5
Agents Committed to Excellent Services……………...6
Environmental Sustainability….…................................6
Liability……………………………………………............7
Benefits of Partnering With Us………………..………...8
Contact Details.............................................................9
© 2010. Arpin Rhema China Ltd. All rights reserved. 3
Introduction to Arpin Rhema China Ltd. Arpin Rhema China Ltd. is part of the Arpin Group; an industry
leader in providing worldwide moving and storage services
through its strategic service centres in the Americas, EMEA and
APAC.
Founded 1900, the Arpin Group continues to be owned and
operated by the Arpin family. The Arpin Group is financially
sound with a sole focus on the shipment and storage of
household goods, event management, fine arts and show
freight.
Arpin Group’s resources and assets centre on empathetic
professionals - many of whom have lived overseas and
experienced multiple international moves. Our global coverage
ensures a continuity of service to your expatriates through direct
contact with our dedicated staff.
We provide our clients with a single point of contact together
with some of the most advanced web based reporting solutions
in the industry.
It is the objective of the Arpin Group to continue to be financially
sound and to embrace new opportunities to expand. Arpin
Group recently acquired Arpin Rhema China, located in
Shanghai, China to compliment the existing Arpin Group offices
in Singapore and Hong Kong.
Arpin Group's commitment to continuous investment in the
company enables us to anticipate and respond to the rapidly
changing global business requirements of our customers.
Arpin Group is one of the largest worldwide household goods
moving companies that is not owned by, nor do we own, a third-
party relocation management services corporation. Our
independence allows us to work effectively with any third-party
relocation management company without any conflict of
interests. Together we can cover all services that your company
may require.
© 2010. Arpin Rhema China Ltd. All rights reserved. 4
The Arpin ExperienceThe Arpin Group assigns a dedicated relocation
coordinator to guide each assignee through the entire
moving process. Our coordinators are day to day move
managers who take the time to listen to the needs and
requirements of our customers. Our success lies in the
ability to adapt to our customers needs by addressing
individual expectations and providing solutions for each
individual move.
Our dedicated coordinators manage the door-to-door
moving process by using a state of the art computer
system. Time sensitive prompts automatically trigger
activity ensuring swift and effective moves. Close and
continuous supervision of each individual move helps to
anticipate and manage potential problems. This
minimises delay and reduces the expenses associated
with global relocation.
The advanced tracking system combined with our
relocation coordinator’s genuine desire to provide a
flawless, carefully managed move, results in the delivery
of consistently high levels of customer satisfaction.
© 2010. Arpin Rhema China Ltd. All rights reserved. 5
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Go Beyond MovingOther services provided through our China office.
We are the total solution provider to your most challenging concerts, arts
events or trade shows. Our extensive network of agents, and experience in
logistics management ensure that your freight and event needs are taken
care of with the outmost diligence and efficiency.
We have, and continue to have an excellent track record serving various
world renowned performing arts groups, visual arts institutions, trade
exhibitions and corporate event management in the APAC region.
Our mission: We ensure that every job we undertake meets total customer satisfaction in all aspects of the schedule, security and safety.
Show FreightLive shows and concerts can be exhilarating experiences that require firm
dedication and skillful planning from the onset. From customs clearance,
crating, unpacking to installation and supervision, Arpin Rhema China sees
to it that your performance gets off on the best possible footing.
• Show freight forwarding
• Chartering (air, sea, rail, land)
• Onsite handling, manpower, transportation, concert equipment,
sourcing, rigging
© 2010. Arpin Rhema China Ltd. All rights reserved. 6
Fine ArtsArpin Rhema China shares your passion for the arts,
which is why we are experts in packing and handling it.
Our art handlers constantly update themselves with the
latest materials and methods of fine art packing so we
can handle virtually all kinds of artwork.
• Fine art packing
• Storage
• Fumigation
• Antique documentation
• Photographic documentation
• Unpacking and right positioning
• Fine art freight forwarding
• Customs clearance
Event ManagementManaged by committed professionals with a combined
experience of 25 years in the industry, we are your total
solution provider in terms of event support and services.
From pre-show conceptualization to execution, our team
of event planners will work together with the client to
meet their event objectives at the most competitive rate.
ExhibitionArpin Rhema China can manage any exhibition for any
occasion, at any scale. Our team of experienced
logisticians will provide you with the best possible
options available in the transportation and logistics
industry. We can be there from conceptualization to post-
production, to ensure that your exhibition goes without a
hitch
• Exhibition freight forwarding
• Customs clearance
• Packing, crating
• Onsite handling/unpacking, setup or installation and
supervision
• Guarantee or payment of deposit for duties for
exhibitors
• Professional insurance coverage consulting
• Local support service
• Localization service - translation service, brochure/
pamphlets
© 2010. Arpin Rhema China Ltd. All rights reserved. 7
Creative Storage SolutionsUnique to the Arpin Group we offer our sister company
Creative Storage Solutions (CSS) as a resolution to
your storage management needs.
CSS takes global storage data in any format and
performs an audit on the information. The data is then
used to audit supplier rates, manage the invoice
process and provide information back to the client.
Capabilities of CSS include:
• A standard storage rate is negotiated based on
industry benchmarking
• Receives, records and pays all invoices
• Audits physical warehouses
• Manages the storage release process
• Reports on projected savings and costs.
CSS will manage your global storage database, freeing
up administrative resources to focus on core business.
Technology SolutionsOur advanced technology solution Cognos
ReportNET is a user friendly information and
management reporting system. It allows you to gather
any required information on logistics, critical data and
costings in easy to understand formats.
ArpinAIRE℠ (Automated International Rate Estimator)
is our web based estimator and tracking system. With
a unique username and password you can gather
quotes quickly for air and sea shipments. This is ideal
for cost projections. The system also enables you to
track shipments worldwide.
SecurityThe Arpin Group in the United States are C-TPAT
certified which gives us priority clearance in the USA.
This enables a faster and more reliable delivery process
when importing items to the United States and thus
reducing costs.
Our services evolve as we innovate new ways to help
our clients achieve their relocation policy objectives.
We offer a range of groundbreaking and cost-effective
solutions which ensure successful relocations and
cost-savings.
Quality ProgrammeIt is Arpin Group’s goal to provide the best value and
service consistency. To that end, we have outsourced
our Quality Services Reporting (QSR) programme to
Parsifal Corporation, a quality and cost audit firm.
Parsifal are widely acknowledged as the most
experienced and reputable auditing firm in the moving
industry. On our behalf and subject to our client’s
approval, Parsifal contacts every transferee we move to
collect their feedback. Questions relating to the
service quality provided by the Relocation Coordinator,
Origin Agent and Destination Agent together with
timeliness and ease of communication are solicited.
© 2010. Arpin Rhema China Ltd. All rights reserved. 8
By outsourcing our Quality Services Reporting to an
independent audit firm we are able to collect unbiased
feedback, which is the most effective tool towards
continuous quality improvement internally and
externally. Ultimately this information improves our risk
management.
Our continuous quality improvement and risk
management programme has resulted in the Arpin
Group receiving numerous service quality awards and
recognition from clients over the years.
ArpinACES℠ (Agents Committed To Excellent Service)
For areas that are not directly covered by our strategic
service centres we have defined carriers. These areas
outside our physical presence are handled by pre-
approved supplier partners within our supply chain
management network ArpinACES. Together we provide
total global coverage.
ArpinACES (Agents Committed to Excellent Services),
our award winning supplier selection and quality
management programme, allows us to provide
consistent high-quality service throughout locations.
We TRULY partner with the finest agents in every
market based on service quality and cost
competitiveness. This is irrespective of their umbrella
network affiliations.
Environmental Sustainability
Arpin Renewable Energy, a wholly-owned Arpin Group
company, is the first research and development
company within the moving and storage industry that
is dedicated to developing products that address
climate change to help create a cleaner environment.
Arpin Renewable Energy also manages and implements
all green initiatives across all Arpin Group subsidiaries.
Measurable environmental improvements that have
yielded both economic and environmental benefits
include:
➡ The purchase of enough offsets through Arpin
Group’s partnership with TerraPass to completely
eliminate the carbon imprint of all Arpin Group’s
subsidiaries and offices worldwide including
through employee travel and commuting. TerraPass
is a company that assists organisations define
changes they can make to reduce their emissions
and qualify their work for carbon crediting.
➡ The ongoing retrofitting of Arpin Group's offices
with new lighting and sensors. This effort by Arpin
Renewable Energy will allow Arpin Group to reduce
greenhouse gases (CO2) by 299,245 annually. The
estimated annually savings are 272,040.62 KWH
and $31,400.
➡ Every element (heavy-duty cardboard, paper etc) is
recycled and does not end up in land fill. The
company only purchases packing materials from
companies that are practicing sustainable forestry.
➡ All of the Arpin Group use only recycled paper for
printing and buy and distribute only earth friendly
products. All office locations recycle cans and
glass.
Liability
Arpin Group can arrange transit insurance for the
movement and storage of household goods and
personal effects for your company’s transferees.
The cover provides full replacement or repair subject to
a completed value inventory list.
Some of the benefits of our liability programme include:
➡ Arpin Group is actively involved in the
management of the claims process
© 2010. Arpin Rhema China Ltd. All rights reserved. 9
➡ Full replacement or repair cover based on the
declared value of the shipment
➡ 60 days storage in transit at no additional charge
➡ Ability to cover normally excluded risks such as pairs
and sets
➡ Your company will benefit from highly competitive
premiums due to our superior claim ratio and long
standing relationship with our underwriter.
Benefits of Partnering With UsGlobal Coverage.
Proven quality track record - awards & testimonials.
The company is not bound by any reciprocal agreements, giving us flexibility and better coverage and independence when selecting supplier partners.
Longevity-Family owned company with over 100 years of industry experience, built on a reputation for excellent service.
Strong alliance with our supply partner network through our ACES program.
Financially stable Arpin as a company generated over $190 million in revenue last year.
FIDI/FAIM accredited.
Single point of contact & accountability.
Customer friendly technology.
Continuous customer care throughout the moving process, from surveying to personalised coordinators to site visits.
C-TPAT recognised-faster clearance/priority over many others when it comes to U.S. customs.
© 2010. Arpin Rhema China Ltd. All rights reserved. 10
Arpin Rhema China Ltd. Rm.A, 6F, ZhongXi Building, 121-123 Jiangsu Road
Changning District, Shanghai 200050, China上海市江苏路121-123号中西大厦6楼A室,邮编 200050
www.arpinrhema.com
For Enquiries:
Kelvin Thng汤俊和�
General Manager
Office +86 21 6225 3301 E-mail: kthng@arpinrhema.com
© 2010. Arpin Rhema China Ltd. All rights reserved. 11
All service marks, trademarks, trade names, trade dress, logos, and other forms of intellectual property of Arpin Rhema China Ltd. herein contained, whether
registered or unregistered, are proprietary to Arpin Group, Inc., its affiliates and/or subsidiaries, as applicable, and any use or reproduction of same, in whole or in part,
without the express written consent of the owner, is strictly prohibited.
©2010 All Rights Reserved. Arpin Rhema China.
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