apple tv support help for streaming issues with hulu

STREAMING ISSUES WITH

HULU ON APPLE TVA P P L E S U P P O RT | A P P L E T V

W W W. A P P L E T V S U P P O R T. C O M

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If you're running into trouble using Hulu on your Apple TV, try turning off your Apple TV, modem and router for a full 60 seconds.

Summary

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Run an internet connection testPower off your Apple TV, modem and routerCheck for a software updateForce quit the Hulu appDisconnect any other devicesManually restart Apple TVVisit Apple Support for additional

troubleshooting

Below are some steps to help troubleshoot issues with Hulu on Apple TV:

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we recommend performing a speed test of your connection. Visit speedtest.net on your computer and click on the green Begin Test button. Once the test is complete, compare the results against our requirements. We recommend a download speed of at least 1.5 Mbps for standard definition playback, and 3 Mbps for High Definition playback.

Run an internet connection test

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Run an internet connection test

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This step should help to resolve most streaming and loading issues encountered with Hulu on Apple TV. Turn off your Apple TV, modem and router for a full 60 seconds. Once the Apple TV has powered back on, try Hulu again.

Power off your Apple TV, modem and router

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If you continue to experience issues with Hulu on your Apple TV, we recommend ensuring that your device has the most recent version of the Apple TV's software. To check for a software update:

Check for a software update

3rd generation Apple TV: Settings > General > Update Software4th generation Apple TV: Settings > System > Software Updates > Update Software

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Check for a software update

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For 4th generation Apple TVs, force quit the Hulu app by double-tapping the TV button and swiping up on the Hulu app. 

Force quit the Hulu app

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Force quit the Hulu app

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If you or someone else in the household is using the internet connection on another device, you may encounter trouble streaming with Hulu. Disconnect any other devices from your network and then try using Hulu again. 

Disconnect any other devices

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Restart your Apple TV by accessing: 

Manually restart Apple TV

3rd generation Apple TV: Settings > General > Restart4th generation Apple TV: Settings > System > Restart

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Manually restart Apple TV

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Try the solutions offered on the Apple TV Support Help Number

Visit Apple Support for additional troubleshooting