an in-situ study of mobile phone notifications
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An In-Situ Study of
Mobile Phone Notifications
Research
Martin Pielot
Telefónica
Research
Rodrigo de
Oliveira
Google Inc.*
Karen Church
Yahoo Inc.*
* this work was done while working in Telefónica Research
ACM MobileHCI ’14, Sep 2014, Toronto, Canada
(Slideshare edit)
MotivationPractice Cell Phone Etiquette Step 4 by Wikiphoto, via WikiHow, CC BY-NC-SA 3.0
On notification, people often interrupt
current activities to check notification
…
We aimed to better understand why
In-Situ Study on Mobile Phone Notifications
(1) Quantitative analysis of notifications
and attentiveness
(2) Fusion with daily subjective feedback
on emotional impact
(3) Implications for strategies to improve
notification handling
Methodology
Participants
15 Volunteers (6 female, 9 male)
Europe and US
Late 20ies, early 30ies
Information workers
Notification Monitor
Notification Posted
Opening of Notification Center
Launch of Apps
Attentiveness
Time
Attentiveness
Time
No notifications on lock screen!
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
Diary Survey – Daily for 7 Days
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
Diary Survey – Daily for 7 Days
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
Diary Survey – Daily for 7 Days
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
Diary Survey – Daily for 7 Days
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
Diary Survey – Daily for 7 Days
Morning of next day – to capture late-night notifications
No experience sampling – to not add new notifications
Notifications
messengers49%
email32%
social networks
4%
other15%
6854 notifications in 7 days
Participants did not have
to alter notification
settings
• 2 of 15 did not receive
email notifications
• 7 of 15 did not receive
social network
notifications
0
20
40
60
80
100
120
140N
otific
atio
ns
pe
r D
ay
Messengers Email Social Networks Other
Weekday Day in Weekend
63.5 notifications per day (Median)
0%
20%
40%
60%
80%
100%
MIM Email Social Other
User
Res
po
nses
How many notifications have you receivedon your mobile phone?
don't know
way more
more
the usual
fewer
way fewer
0
50
100
150
200
250
300
350
0 4 8 12 16 20 24
Nu
mb
er
of
No
tifi
ca
tio
ns
Hour of the Day
Messengers Email Social Other
Messages: breaks and evening
Emails: work hours
Attentiveness
Attentiveness - Expectations
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
How fast do YOU typically respond?
With respect to the people you communicate most with
Within a few days
Within 24 hours
Within a few hours
Within an hour
Within a few minutes
Immediatey
Attentiveness - Expectations
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
How fast do THEY typically respond?
With respect to the people you communicate most with
Within a few days
Within 24 hours
Within a few hours
Within an hour
Within a few minutes
Immediatey
0
20
40
60
80
100
120
140
160
180
200
220
Tim
e u
ntil a
tte
nd
ed
(m
in)
Messengers Email Social Networks Other
Weekday Day in Weekend
From: 3.5 min (messages on weekends)
To: 27.7 min (emails on weekends)
Actual Attentiveness
Ringer Mode
Vibration mode faster notification attendance
No difference between silent and normal mode
Emotional Impact
0%
20%
40%
60%
80%
100%
Msgs Email Social Other
Use
r R
esp
on
ses NA
never
rarely
occasionally
frequenty
very frequenty
How frequently felt distracted?
WhatsApp was distracting a bit in the evening when I was out at the opera and then for birthday drinks with friends. It was not important to answer, but still a matter of politeness I had to answer in a reasonable time span.
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 2/4
*
*
(WhatsApp, SMS,
Skype, etc.)
Social Network
apps (Facebook,
Twitter, LinkedIn,
etc.)
E-mail
Other apps
(updates, games,
etc.)
5. How much did the majority of these messages/notifications interrupt you from
your daily tasks?
Very
frequently
distracted
Frequently
distracted
Occasionally
distracted
Rarely
distracted
Very rarely or
never
distracted
NA
Mobile instant
messaging apps
(WhatsApp, SMS,
Skype, etc.)
Social Network apps
(Facebook, Twitter,
LinkedIn, etc.)
E-mail
Other apps (updates,
games, etc.)
6. With respect to the messages/notifications you received on your mobile phone
on Tuesday March 5th, 2013.
Strongly disagree DisagreeNeither agree nor
disagreeAgree Strongly agree
I received a lot of
notifications
I felt overwhelmed
by the amount of
notifications
I felt stressed by
Please tell us more about the application or notifications that cause the most distraction
3/13/13 [SURVEY PREVIEW MODE] Push Message/Notification Study - Diary Survey
www.surveymonkey.com/s.aspx?PREVIEW_MODE=DO_NOT_USE_THIS_LINK_FOR_COLLECTION&sm=%2ffVLBq9vJAztCbrM44%2bMhq0hVuR… 3/4
*
*
*
the notifications
I felt interrupted by
the notifications
I felt annoyed by
the notifications
I felt connected
with others.
I felt that others are
thinking about me.
7. There was at least one instance when the messages/notifications kept me from
doing something I had to or wanted to do.
8. There was at least one instance when I could not respond to a notification or
message as fast as I had wished.
9. There was at least one instance when I felt pressured to respond immediately
to a notification or message.
Yes
No
I don't remember
Please tell us more about this experience (when it happened, where, with whom you were, what
were you doing…)
Yes
No
I don't remember
Please tell us more about this experience (when it happened, where, with whom you were, what
were you doing…)
Yes
No
Daily Diary
Keri J. Email customized icon. via Flickr, Mar 3, 2010 (CC BY-ND
2.0)
more
emails
Increased feelings of
overwhelmed
interrupted
stressed
annoyed
LaurMG. A frustrated man sitting at a desk. via Wikipedia, May 24, 2011 (CC BY-
SA 3.0).
Email notifications are usually from
exchange server, so they are work
related. It means if I am not near my
computer, I should get to my computer
and reply
more
messages
Increased feelings of
having to deal with
a lot of messages
and being
overwhelmed
Jhaymesisviphotography. Texting. via Flickr, Dec 10, 2011 (CC
BY 2.0)
WhatsApp users don’t have option to
stop other side of users knowing if you
have already read or not [...] people
tend to expect immediate answers.
BUT also
feeling connected
with others
Brinks Alo. Week 11/52: How Sweet It is To Be Loved by You. via Flickr, Oct 3, 2010 (CC BY-
ND 2.0)
I was talking to my sister. She was
sad [and] I wanted to respond
immediately to comfort her.
Design Implications for
Notification Handling
Reducing number of interruptions
e.g. by muting the ringer when notification is predicted to be “unimportant” or context “unsuitable” …
Not advisable for communication services as users will check their phones anyway
Rosenthal et al. 2011
Defer notification ‘til opportune moment
e.g. detecting break-points or wait until
activities are finished
Advisable for work/emails, but difficult
in case of personal communication
Horvitz et al. 2005, Iqbal and Bailey 2008, Fischer et al. 2011, Leiva et al.
2012
Communicating non-availability
e.g. by communicating context or
predicting attentiveness
Advisable for personal communication,
to manage expectations
Harper and Taylor 2009, Reynolds et al. 2013, Pielot et al. 2014
Take Aways
63.5 notifications per day, mostly from communication apps
People attend fast to notifications, in particular from messengers (3.5 min median) … even if the phone is in silent mode
Notifications, in particular related to work, correlate with negative emotions
However, personal communication also correlates with feeling connected
Implications depend on type of notification
Other/Non-important = mute ringer
Work/Email = deliver at opportune moment
Personal/Messages= communicate availability
An In-Situ Study
of
Mobile Phone
Notifications
Martin
Pielot
Rodrigo
de Oliveira
Karen
Church
* this work was done while
working in Telefónica
Research
ACM MobileHCI ’14, Sep 2014, Toronto,
Canada
Inc.*
Yahoo
Inc.*
Telefónica
Research
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