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AMC Master Thesis

“HOW CAN AMC IMPROVE THE

EFFECTIVENESS OF THE ELECTRONIC

WORKSHOP?”

Mr. Marcelo

Astorquiza.

Astilleros desde 1895

Outline

• Introduction.

• Current Situation.

• Definition of the New Model.

• Software Demonstration.

• Conclusion and Recommendation.

Astilleros desde 1895

Introduction.

What really

is AMC?

New tools of

management.

Where could it

be used?

Who can use

AMC?

How can it be

used inside the

Navy and

Asmar?

Astilleros desde 1895

Introduction.

Asset’s

Effectiveness

Working as a team

Astilleros desde 1895

Introduction.

Astilleros desde 1895

Introduction.

• Main Contractor.

• Chilean Navy Shipyard.

• History between Chilean Navy

and Asmar.

Astilleros desde 1895

Introduction.

“What changes need to be implemented in

the present planning system, in order to

increase the customer’s satisfaction by

improving the Delivery on Time of

maintenance tasks?”

Astilleros desde 1895

Outline

• Introduction.

• Current Situation.

• Definition of the New Model.

• Software Demonstration.

• Conclusion and Recommendation.

Astilleros desde 1895

Current Situation.

Astilleros desde 1895

Current Situation.

Man Power Availability

Astilleros desde 1895

Electronic Workshop

Numbers of OEM training.

Current Situation.

Astilleros desde 1895

Current Situation.

Electronic Workshop Investments

Astilleros desde 1895

Current Situation.

Electronic workshop activities 2011.

Astilleros desde 1895

Current Situation.

Internal and external

effect of delivering

assigned tasks

delayed

Increase

customer

dissatisfaction

Loss of

customer

loyalty

Increase the

cost of

maintenance

activities

Decrease

Asmar’s profit

Astilleros desde 1895

Current Situation.

Astilleros desde 1895

Outline

• Introduction.

• Current Situation.

• Definition of the New Model.

• Software Demonstration.

• Conclusion and Recommendation.

Astilleros desde 1895

Definition of the New Model.

Astilleros desde 1895

Definition of the New Model.

OBJETIVO:

Instrucciones:

Definiciones Plan de producción

Conocimiento

Planificación

Repuestos

Bancos de prueba y

herramientas

especiales

Recurso humano

Identificación

Nombre

Unidad

Puesto o cargo

Prioridad 1 Prioridad 2 Prioridad 3 Prioridad 4 Prioridad 5

Plan de producción

Conocimiento

Planificación

Repuestos

Bancos de prueba y

herramientas

especiales

Recurso Humano

Otro

Definición de otros

Firma

ENCUESTA DE SATISFACCIÓN A CLIENTE

Establecer y cuantificar los factores que a juicio de los principales clientes del taller de electrónica,

dependiente del Departamento de Sistemas de Armas de Asmar (T), afectan en la entrega de acuerdo a

programa de los distintos trabajos desarrollados por el taller.

Priorizar la ponderación de cada una de las variables indicadas, objeto cuantificar o medir su efecto en los

plazos de entrega de los distintos trabajos solicitados al taller de electrónica, dependiente del

Departamento de Sistemas de Armas de Asmar (T). Se debe tener presente que la prioridad 1 corresponde

a la de mayor repercución, disminuyendo sucesivamente hasta la prioridad 5.

Planificación anual del astillero tendiente a determinar las necesidades mensuales

de cada taller productivo

En terminos de la capacidad y preparación profesional de los técnicos y ingenieros

que materializan los trabjos solicitados en cada uno de los talleres productivos

En términos de la programación de trabajos, estableciendo las fechas de inicio y de

término programado

La disponibilidad de bancos de prueba y herramientas especiales requeridas para la

materialización de los distintos trabajos que al día de hoy han sido solicitados

En términos de la administración y suministros de repuestos.

En terminos de disponibilidad de especialistas para materializar las tareas de

mantenimiento solicitadas

• WEO of FF Condell, T-23 Frigate.

• WEO of FF Riveros, “M” Class Frigate.

• CO of Missile Boat “Chipana”, Saar IV Class.

• CO of Missile Boat “Serrano”, Tiger Class.

• XO SS Carrera, Scorpene Class.

• XO SS Simpson, 209 Class.

• Head of Radar and C4I department of the

Technical Directorate “DIRISNAV.”

• Head of the Submarine Refit project, Repair and

Recovery Directorate “DRUAM”.

Astilleros desde 1895

Definition of the New Model.

Pareto’s Analysis.

“What changes need to be implemented in the present

planning system, in order to increase the customer’s

satisfaction by improving the Delivery on Time of

maintenance tasks?”

Astilleros desde 1895

Definition of the New Model.

Current diagram flow

How does Omega ERP

work nowadays?

Astilleros desde 1895

Definition of the New Model.

Gantt Chart

Astilleros desde 1895

Definition of the New Model.

Mini Malla

Astilleros desde 1895

Definition of the New Model.

Task scheduling

Astilleros desde 1895

Definition of the New Model.

Assigned tasks

Astilleros desde 1895

Definition of the New Model.

Current Weakness.

• The control of the maintenances activities are to task level.

• Omega doesn’t considered the skills of technician .

• Omega doesn’t considered the different phases of each

task as part of the maintenance activities.

Astilleros desde 1895

Definition of the New Model.

NO

YES

Cu

sto

mer

Are

aC

om

erci

al A

rea

Pla

nn

ing

A

rea

Wea

po

n D

epar

tmen

tE

lect

ron

ic W

ork

sho

p

Customer Requirement Submarine Fleets

Technical Directorate

Surface Fleet

Project Manager

Planning Department

NO

YES

Quotationaccepted

Support Technical Office

Electronic Workshop

ERF ESA ECF TCI/ COMM

Good definition scope of the task

YES

NEW SOFTWARE

Definition of tecnician or Engineer according with the Skills

Necessary reestimate the task assigned

NO

Definition in term of availability of the Tecnician or engineer incharge of the task according with the window time execution.

Control of the execution of the maintenace task according with the different phases previously defened.

If the task is not in execution

Astilleros desde 1895

Definition of the New Model.

YES

Ele

ctr

on

ic W

ork

sh

op

Electronic Workshop

ERF ESA ECF TCI/ COMM

NEW SOFTWARE

Definition of tecnician or Engineer according with the Skills

Necessary reestimate the task assigned

NO

Definition in term of availability of the Tecnician or engineer incharge of the task according with the window time execution.

Control of the execution of the maintenace task according with the different phases previously defened.

If the task is not in execution

Astilleros desde 1895

Definition of the New Model.

Improvement of the New Model:

• Control of availability in terms of Skills.

• Control of availability in terms of Time.

• Better control of assigned maintenance task

phases.

• Measure of the Delivery on Time.

Astilleros desde 1895

Outline

• Introduction.

• Current Situation.

• Definition of the New Model.

• Software Demonstration.

• Conclusion and Recommendation.

Astilleros desde 1895

Software Demonstration

Astilleros desde 1895

Software Demonstration

Astilleros desde 1895

Software Demonstration

Astilleros desde 1895

Software Demonstration

Astilleros desde 1895

Software Demonstration

Astilleros desde 1895

Outline

• Introduction.

• Current Situation.

• Definition of the New Model.

• Software Demonstration.

• Conclusion and Recommendation.

Astilleros desde 1895

Conclusion.

The variables includes into the new model allow to develop the

maintenance activities inside of the Electronic Workshop with a

better control, driver the availability of the technician in terms of

time, skills and facilities.

The improvement of the control inside the Electronic Workshop,

will allow improving the planning of the all task that are

assigned to the Electronic Workshop.

The fact of carried out the preventive maintenance according

with the real availability of the technician will allow improving

the customer’s satisfaction.

Astilleros desde 1895

Conclusion.

The measure of the delivery on time, will allow to the manager

using the information obtained as a source of motivation for the

different technician of the Electronic Workshop.

Astilleros desde 1895

Recommendation.

To continue using the software in testing mode in order to

increase their capacity of control.

Develop a new module that allow controlling the spare

requirement versus the technician availability.

Incorporate to this software the other section of the electronic

workshop in order to improve it considering their feedback

Astilleros desde 1895

Recommendation.

Coordinate with the Asmar IT department, once the scope been

achieved, incorporate this application to Omega E.R.P.

Using this software as reference, develop a strong application

using the knowledge of the IT Engineer.

QUESTION?