alternative dispute resolution & online dispute...
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Alternative Dispute Resolution & Online Dispute Resolution
DG Justice and Consumers Justice and Consumers
Legal framework
Directive on consumer ADR
• Set up of ADR entities in all market sectors
• Quality requirements for ADR entities (assessment by national competent authorities)
Regulation on consumer ODR
• EU-wide ODR platform for online disputes, linking the national ADR entities notified by Member States
• Advisors providing assistance
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How does the platform work
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More information
http://ec.europa.eu/consumers/solving_consumer_disputes
/non-judicial_redress/adr-odr/index_en.htm
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