alllworx presentation

IP Phone Systems that Mean Business

© 2010 Allworx CorpA subsidiaryof PAETEC HoldingAll Rights Reserved

What Does Allworx Deliver?

Satisfy Customer Needs with Low Total Cost of Ownership

VoicemailWhat Customers

Want…

BusinessProcess

Productivity

GlobalMulti-site Integration

RoutingManagement

DiverseVoice

Services RobustCustomized

Features

MobilityConnectivity

PresenceManagement

From Visionary Beginnings…To Today

• Founded in 1998– 2 Divisions - Consulting and Product (Allworx)– Management Team – Kodak, Xerox Sr. design

engineers– Film Kiosks Demonstrated Engineering skills– Cutting-Edge Design & Development a core

competence

• Introduced Allworx in 2003• Acquired by PAETEC in November

2007– More than 12,000 servers– More than150,000 handsets and almost 500,000

users #1 market share in IP PBX in SMB– defined as less than100 users per

location

Some of Our 12,000+ Customers

Top Reasons To Become Our Next Allworx Customer

1. The Future is now– Pure SIP IP Phone

System• IP based stations • Add SIP 2.0 trunks when ready

– Migrate Analog POTS, T1/PRI

2. Built for your size business – Cost Effective– Growth and flexibility– Features exceed your needs

3. Everything is built-in – no blades/gateways– Few options

Key Differentiators4. Trouble-free changeover 5. Easy to maintain6. Low total cost of ownership7. Solves existing problems - and then some

6x Server Fundamentals• 30 users included – license expansion to 60• Every Server includes SIP Trunks• Six Copper trunks, two analog extensions• One Eight Party conference Bridge *

* Licensed option

48x Server Fundamentals• 48 users included – license expansion to 250• Every Server includes Unlimited SIP• 2 TI/PRI (46 or 48 voice channels)**• 60 party Conference Bridge DSP **

Bigger and broader market segment for greater growthMigration options for existing customersStrategy of simplicity - minimal part numbers for lower

cost support** Licensed options

48x Quick Facts• 48x built on the solid foundation established by

the 24x– Over 12000 satisfied customers– System-wide optional feature keys

• No per user licensing of features• License only those features you need

– Logical user expansion licenses • (49 to100; 101 to 150; 151 to 200; 201 to 250)

– Extended Warranty and Software maintenance options

• Benefits– Bigger and broader market coverage – more

flexibility– Comprehensive migration options – existing customer

benefit – Sane strategy of minimal part numbers for support

Server Specifications

Number of Users

Up to 250 Up to 60 0

Auto Attendants

9 9 0

Central Office Lines SIP

3 FXO, expandable to 21*

1 PFTUnlimited SIP lines

6 FXO, expandable to 24*

1 PFTUnlimited SIP Lines

6 FXO ports1 PFT

3 Port Expanders per Server

Analog Phones

5 FXS Ports expandable to 11*

2 FXS ports expandable to 8*

2 FXS Ports6 Additional w/ 3 Px

Voicemail 16 ports125 hours total

8 Ports2 hours per user

Server Based

Conference four conference bridges max 30 seats/bridge,

max 60 seats across all bridges **

One 8 seat bridge ** None

Hard Drive 8GB solid state drive 512 MB Compact Flash 256 MB Compact flash

T1/PRI 2 Built-in ** N/A N/A

* with optional Port Expander** licensed option

48x 6x Port Expander

The Allworx 9224

• 24 programmable, 3-color Feature Keys

• Backlight Display for Readability

• 7 Interactive Soft Keys

• 11 Fixed Feature Keys

• Full-Duplex Speakerphone

• Built-in Headset Jack

• Built-in Layer 2 Switch

• Power over Ethernet (PoE)

A premium top-of-the-line phone with Powerful Features

The Allworx 9224 with 3 Tx

Additional Sidecars support Attendant Console

Every Tx powered by 9224

The Allworx 9212

• 12 programmable, 3-color Feature Keys

• 7 Interactive Soft Keys

• 11 Fixed Feature Keys

• Full-Duplex Speakerphone

• Built-in Headset Jack

• Built-in Layer 2 Switch

• Power over Ethernet (PoE)

A premium top-of-the-line phone with Powerful Features

The Allworx 9204

A sleek stylish design phone ideal for any office setting.

• 4 programmable function keys

• 192x64 graphical backlit display with adjustable brightness

• Power over Ethernet (PoE)• High-fidelity voice handset • Wideband audio support • Wall mountable• Only supported with System

software 7.1 or higher

Conversion From TDM to IP is Simple

Master of the Universe Features

SIP with PAETEC

• SIP available on PAETEC Dynamic IP• The intelligence built in to choose the most cost effective

phone line - based on the number dialed• Apply different dialing rules to different telephone services

(ITSP vs. local telephone company)• Take advantage of the most cost effective way to route a

phone call• Implement today or tomorrow - as customers needs change

SIP VoIP

(long distance)

(local/91

1)

SIP Ready

• In markets where PAETEC SIP is not yet available

(local/91

1)

Fire

wall

Remote Phones - anywhere in the world

Local Users

Main Office Remote User

Remote User• DSS• BLF• Line Appearance• Call Appearance• SIP Appearance• Call Queuing• NAT Access• Multiple Remote Users behind same

firewall• No VPN Required• No static IP address required for

remote phones

Incoming & Outgoing calls- VoIP or PSTN

Internet

Internet

Users/Handsets/Extensions1. Users are individuals

(requiring voicemail)2. Extensions are “all

others” kitchen, break room

or call routes

3. Handsets are endpoints

4. Handsets assigned to user (unlimited)Allworx HandsetsGeneric SIP HandsetsSIP soft-phones

6x Capacities:– 60 users– 120 extensions48x Capacities– 250 users– 500 extensions

Call Routes

• Call routes are a pre-determined route for any call dialed or transferred to a user or extension

Call Routes, cont’d

• Call routes can be specific based on Caller ID

• Follow-up with multiple call route attempts

• Finally…

Presence• Every user has 7 unique presence settings - and can

change them at will

Unified Messaging - Standard

Voicemail/Email in One Box

• Review, retrieve and respond to all your messages from Inbox

• Voicemail SMS text message alerts & escalation

My Allworx Manag

er

My Allworx Manag

er

E911 Alert

• Emergency Alert PFK– Any number of handsets may

have Emergency Alert PFK

• When a 911 call is made, server generates audible and visual display alert on phone

• Email message and SMS text can be generated

• Perfect for – Educational markets– Any “high risk” customers

Advanced Features

Advanced Multi-site

• Support for up to 1000 users– Primary/Branch

• Global Directory• Global Voicemail• Global Call Routes• Global Busy Lamp Fields• Enhanced Auto Attendants

Up to 99 locations – public, or private network

• Global Directory, Global voicemail• Global Numbering• Visibility of handsets at branch locations• Transfer Site to Branch• Access remote site trunks• Shared Automated Attendants

• Primary Site has visibility of users of all branches

• Multiple Primary Sites can serve for Disaster Recovery

• Distributed is better for SMB

Advanced Multi-Site …across town or across the

Country

Dallas TX972 897-2800New York, NY

212 863-4000

Rochester, NY585 321-6000

Multi-site with MPLS

Call Assistant

Attendant Call Processing/Power Dialing/Call Logging/Call Recording in conjunction with Allworx 9224/9212/9202

34

Call Recording – Easy as 1-2-3

when recording shows status, pause and resume

Appears in folder where you want - Records directly to folder - not using voicemail port

TAPI – included with Call Assistant

ACD - Intelligently manage Calls

Call Queuing &Automatic Call

DistributionPerfect for Small Call Groups

10 C

all

Queu

es

16 Callers in Queue

Distribution Algorithms1. Priority – Strict ordered list of Agents

First agent available on list gets next call.

2. Round Robin – “Sales Person” Mode Evenly distribute same number of calls to

each agent.

3. Longest Idle – “Support Team” Mode Evenly distribute by time to each logged in

agent.

4. Ring All – Legacy Call Queuing Mode

Call Queue Statistics provide real-time detailed information

Call Queuing - Simple Management

Statistics provide real-time detailed information

ACD Reports

Customize Queues as needs change

ACD ReportsQueue Statistics

ACD Reports

Queue Alarms/Supervisor

• Queue Alarm PFK’s – Yellow, then Red

queue thresholds Wait Times Too many callers

• All Agents Logged Out (with Calls in Queue)

• Service observe w/ Barge-in

• Unlimited Supervisors Administer via Web View and Reset

Queue stats View and Reset

Agent stats View logged in

Agents Force logouts Monitor for Queue

Alarms

Conference Center

• Secure conferencing option –– ID and Password protected– Easy-to-use graphic user

interface • Full administrative view of

user conferences – Centralized scheduling and

moderation of calls • 6x includes one 8-party

conference bridge• 48x includes:

– 4 Managed, Secure Bridges– 60 Bridge Participants – 30 party maximum per bridge

Dual Language Support

• 3 language Choices English French Castilian

Spanish Default Language 1, option to

convert to selected language (2)

Mobile Link

iAllworx

Message and Presence Management

Retrieving, Listening, Sending Messages

Checking and Creating Conference Calls

Administration Programming Browser Based GUI – access on LAN or Wan

The Allworx Proposal

• Intelligent Design• Solves Today’s Communications

Issues• Platform For Rapid Enhancement• Unparalleled Flexibility • Built To Last• Real World Value

The Complete Solution

Question and Answer