all about mobility: questions & answers

ALL ABOUT MOBIILITY:QUESTIONS & ANSWERS

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YOU ASKED, WE’LL ANSWER

BYOD or company-owned?

Do I need an MDM?

What are other

hospitals doing?

How do I roll this out?

BYOD

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What are the biggest lessons learned from large organizations who have pursued enterprise-wide BYOD programs?

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What are the benefits of a BYOD strategy over company-owned?

ENHANCES EMPLOYEE SATISFACTION

Gives staff a choiceSAVES MONEY

Can support nearly 3X as

many devices than company

owned*

HELPS WITH END USER ADOPTION

Staff already know how to use the devices

*http://www.networkworld.com/article/2854044/microsoft-subnet/byod-is-saving-serious-money-for-it

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What recommendations would you have for a small organization evaluating BYOD?

Outline goals

Evaluate requirements

Decide who will pay for what

Develop a program and policy

Implement EMM

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Are you seeing trends in the industry as to nursing staff using more BYOD or hospital-issued devices?

What staff members are allowed to participate in BYOD?

SECURITY

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EMM security measures are essential if protecting confidential patient details within clinical workflow settings. However, in practice this does appear to narrow down the choice of mobile devices. What do you recommend or predict going forward in this space?

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What makes a device HIPAA-compliant vs. just secure or encrypted?

HIPAA-compliant

Secure

Encrypted

• Business Associate Agreement (BAA)

• Ensure compliance by workforce

• Requires authentication

• Remote-wipe• Audit trail

• Uses SSL to encrypt data

BEST PRACTICES

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I just deployed secure texting in my environment, and I’m getting a lot of delays. What could be causing this?

• Lack of coverage• Poor network architecture • Captive portals• No simultaneous voice & data• Wi-Fi Turing off while device sleeps

• Network or firewall port restrictions• Push notifications not allowed or

turned off • Low power mode• Do Not Disturb

Push NotificationsNetwork Connectivity

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How much evidence is there that the use of devices is improving patient care?

2%

13%

85%Improved Workflow

Efficiency

Reduced Workflow Efficiency No Impact On Workflow Efficiency Improved Workflow Efficiency

“Top mobility drivers: improved workflow, better communication”

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What advice do you have for handling multiple types of devices?

*Responses included voice badges, radios, and laptops

“The mix of devices remains diverse”

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For code teams, do any hospitals rely on Spok Mobile running on the code responders’ personal devices?

Code Deployed Staff Respond w/Availability

Spok Manages Response & EscalationPatient Receives Care

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What suggestions do you have for ensuring coverage throughout the hospital?

Implement updates to Wi-Fi and DAS

Complete signal strength study Revise funding model

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Where do you see secure texting going in the future?

Care Team Coordination

Alerts vs. Conversations

Device Diveristy

Clinical Mobility:

• Patient List • Task Lists• Workflows

Patient Communication

SPOK MOBILE

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How does the Spok Mobile app communicate with my Spok Console database?

Messenger

CTRM

e.Notify

Spok Console

Care Connect Platform

Spok Mobile

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Will we be able to run reports on Spok Mobile in the future?

• System Analytics Tool

• Real-Time Monitor

• Mobile Device Type

• Message Throughput

• Number of Registrations

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How do I get doctors that float from hospital to hospital in my Spok Mobile directory?

• BYOD is a unique challenge for physicians at multiple locations

• Additional advantage of robust secure texting app: single app can support physician at multiple locations

• Separate profiles help coordinate care while tackling HIPAA security risk

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Do you have resources that our support staff can use as we roll-out or troubleshoot Spok Mobile?

WWW.SPOK.COM/RESOURCES

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2016 MOBILITY WEBINAR SERIES

TIPS FOR SECURE TEXT MESSAGING

ROLLOUT SUCCESSMAY 18

FULLY SUPPORTING

TODAYS MOBILE

HOSPITALON-DEMAND

BUILDING A BUSINESS CASE

FOR SECURE TEXT MESSAGING

ON-DEMAND

REQUIREMENTS FOR SUCCESS

JUNE 15

LET’S GET IN TOUCH!

Learn more:

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