alan medway service development manager, staffordshire library and information services information...
Post on 14-Jan-2016
212 Views
Preview:
TRANSCRIPT
Alan Medway Service Development Manager,
Staffordshire Library and Information Services
Information in Public Libraries – How do staff engage with queries?
Public Libraries have a long tradition:
of providing information, self-help and a listening ear
Public Libraries are also keen:
to support health and well-being initiatives
HEALTH INFORMATION WEEK
Changing scenes
Changes in NHS
Bringing together of some NHS and Local Authority functions
Health and Social Care Act (2012)
Clinical Commissioning Groups
Public Health and Wellbeing
Changing scenes
Changes in Public libraries
Community hubs
Engagement, not just use
Commissioning models in LAs
Broad expectations of staff skills
Digital information offer
Expectations on library staff
» A traditional book loan service
» An up-to-the-minute access to digital information
» A “rules-light”, access-focussed service
» Quick service, but not always self-service
» And are library staff still trusted?
» YES!» The survey for the general information offer showed that library
staff were second only to doctors as trusted for the information they give – above friends and relatives, post office staff and politicians!
Are library staff there for…?
• Signposting and Information
•YES• Using stock
• Using the web
• Using contacts
• Using local knowledge
Are library staff there for…?
• Advice and Guidance
•NO• Except standard advice: “always check with a health professional if
you have any concerns about your health”
• Except guidance in making use of resources available
National Information Offer
• Being designed to make the best, most straightforward, most demanded information as accessible as possible, with less confident IT users in mind.
• Completing pilot phase• Lessons are being learned• Will cover key life areas:
Health
Job-seeking and self-employment
Benefits and personal finance• Channel shift to more online and less face-to-face
contact
National Information Offer – West Midlands Pilot
• Decided to focus on health because:• Health and Well-Being Partnership Toolkit pulled
together by the Reading Agency for Society of Chief Librarians (SCL) WM.
• Advocacy tool for public library services.• Argues for health and well-being benefits of reading
activity.• Led to a signed Memorandum of Understanding between
SCL WM and NHS WM
National Information Offer – West Midlands Pilot
Looking to provide easy access to health information, including Books on Prescription, Online Health Checks and staff training modules.
These might have been separate parts of the project but ultimately we sought to bring them all together.
The result:
www.myhealthlibrary.co.uk
Still a test site to explore and comment onDeveloped by NHS West Midlands
top related