air france / klm mroc project: crossing the boundary of time

Post on 21-Oct-2014

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Annelies Verhaeghe Head of Research Innovation, InSites ConsultingCharles Hageman Product Strategy Manager, KLM Royal Dutch AirlinesTom De Ruyck Head of Research Communities, InSites ConsultingThomas Troch Senior Research Innovator, InSites Consulting

Doing more with lessCrossing the boundaries of qualitative research to increase business impact

boundary of TIME

PARTICIPANT ENGAGEMENT

REPORTING

RESEARCH DATA

The power and richness of a longitudinal research method

More reporting moments over time = More impact with result

Getting the most out of previous research by playing games

Board game Connecting the dots workshop

Daily consumer news Highlight mailing Intermediate update sessions

Market Research Online Communities

2

THE PAST

THEFUTURE

ACROSSTIME

START

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