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Tanzania Post Bank Case Study

DIFE AG at European Microfinance Week 2016

Aimée Suarez

WSBI Senior Adviser, International & Institutional Relations

Luxemburg, 16 November 2016

The Voice of Savings and Retail Banking

retail - regional - responsible ￭ retail - regional - responsible ￭ retail - regional - responsible

Tanzania Post Bank Case Study DIFE AG at European Microfinance Week 2016

Aimée SuarezWSBI Senior Adviser, International & Institutional Relations

Luxemburg, 16 November 2016

contact@e-mfp.eu

Africa:

42 members

in 27 countries

Americas: 15

members in 12

countries

Asia-Pacific:

23 members in 16

countries

Europe:

28 members in

23 countries

- Founded in 1924- Originator of the World Savings Day

Global reach

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WSBI latest membership commitments

1st July 2016: Bangkok Resolution

23 September 2015: Washington Declaration

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Index

I. TPB Case study

II. Upcoming WSBI events

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OVERVIEW

ESTABLISHED 1925

NBFI REGULATED BY BOT

675 MEMBER'S OF STAFF

1 MILLION CUSTOMERS:

i. 0.5 MILLION PREVIOUSLY EXCLUDED BROUGHT ON BOARD IN LAST 5 YEARS

ii. THROUGH TPB POPOTE, WASTAAFU LOAN, VICOBA, VSLA, INFORMAL GROUPS AND

GROUP LENDING

OUTREACH

60 BRANCHES

43 ATMS

(ACCESS TO OVER 200 UNDER UMOJA-SWITCH)

302 POS

200 POST OFFICE AGENTS

13 WESTERN UNION SUB-AGENTS

FINANCIAL INDICATORS

LOANS - 292

CUSTOMER DEPOSITS - 310

TOTAL ASSETS - 405

SHAREHOLDERS FUND - 52

(ALL FIGURES TZS BN)

COMPETITOR SNAPSHOT

18TH IN ASSETS

11TH PROFITABILITY

3RD LARGEST BRANCH NETWORK

MARKET PIONEER:

i. WASTAAFU LOAN

ii. TPB POPOTE

Tanzania Post Bank

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Projects & Start Date

Description Output

1. ATM Uni Card- Oct 2016

Unique ID & ATM card aimed at Colleges & Universities

• 1 University Recruited

• 2000+ applicants in 2 weeks

• Several Universities in pipeline

2. UPI/CUP– April 2016

International Acquiring Payment Cards

• 200+ Transactions in the first 6 Months

3. EMV Cards Migrating the Bank’s Cards from Magnetic Stripe technology to Chip Cards

• Project started October 2016

7

Projects

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Outcome & achievements

1. TPB POPOTE (Mobile Banking)

2. TPB POPOTE (Agency Banking)

3. ATM Services

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Take time to educate your customers.

Incremental scale-up to manage start up costs.

360 degree knowledge of the channel (POS challenges leading to dip in business).

• Connectivity challenges.

• POS life-span.

Leverage channel:

• Customers have confidence in mobile banking.

• Largest player in UmojaSwitch network.

9

Lessons learned

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Index

I. TPB Case study

II. Upcoming WSBI events

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WSBI Innovation Conference - 26-27 January 2017, Brussels

http://www.wsbi-esbg.org/Events/Innovation

Upcoming WSBI events

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Thank you!

Contact:

(aimee.suarez@wsbi-esbg.org)

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