agile training model - enterprise wide task training mastery

“Training is a hole in the organization into which wePour money ...”

Production Supervisor

largest US manufacturer

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Jerome PeloquinOrganizational Psychologist717 Lawrence Street, NEWashington, DC 200171+410-227-0498Email: jpel@fastmail.fm

• Cuts Training Time• Improves Performance• Reduces Costs• Improves Profits

Cost FactorsAnalysis and Development

•Course Design

•Material

• Development

Delivery

•Instructor Time

•Materials

•Administration

Trainees

•Wages

•Benefits

•Overhead

Cuts Training Time andEliminates Costly Mistakes

(depending upon numbers Trained ...could be millions)

Human Capital

Average Exemplar

Human Capital

AverageNew Average

Greatly Improved Productivity

EconomicGain

Du

DutyTask

DecisionLogic

Procedures

Note: Drop Shadow boxes like this:Are multi-step procedures and canBe found here.

1. Teach The Concept2. Teach Critical Tasks3. Teach Job Aid Use4. Provide Task Practice5. Certify

Start

TeachConcept

TasksCritical

?

Train ToRecall

TeachJob Aid

TaskPractice

(Simulation)

TaskCertify

?

One PassReview

Yes

No

No

END

At the block diagram level

Drill and Practice to Mastery

Prompted and Unprompted Practice

Observation of Performance

The traditional ISD model is used to create instructional objectives and single concept training. adults need only minimal models and can easily extrapolate. Concepts are taught at the block diagram level.

A B C

A simple one pass review through the materials is sufficient since the job aid isavailable for on the job performance reference

Full drill and practice with is necessarysince tasks will be performed immediatelyThese tasks require rote memorization andMust be fully trained to recallAs they will have significant value to the company.

Once in short term memory, tasks must be practiced until fully integrated and canBe performed accurately and quicklyWithout reference to job aid if necessary.computer simulation is often used here.

The Performer is observed by a trainedEvaluator. The criteria for success is 100%It is a two step certification. The learner is certified at the end of training and on the by their immediate supervisor.

Copyrihgt 2013 Jerome J. Peloquin

Job Aid – A graphic reference tool used during training and on the job to assure accuracy of performance

To Eliminate Rote Memorization

The Job Aid reduces the need for rote memorization and allows people to apply the thought processes of the expert

• Reduce cost and improve productivity• Institutionalize best practices.

Job

Duty

Task

Procedure

DecisionLogic

• Job• Duty• Task• Procedure• Decision Logic

Th

Job Aid

The Shift Management System

• No Cross Referencing• Cross Train Eveyone• All info in Single Frame• 30 sec Time to Task• Easy Transfer to Tablet• Graphic Carries Message• Few Words• Use During Training• Replaces ‘Manuals’• Task Certify Everyone

Jerome PeloquinOrganizational Psychologist717 Lawrence Street, NEWashington, DC 200171+ 410-227-0498Email: jpel@fastmail.fm