agile coaching nightmares: lessons we can learn from gordon ramsay

CRAIG SMITH

@SMITHCDAU

COACHING

LESSONS WE CAN LEARN

FROM GORDON RAMSAY

AGILE

WELCOME…

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@agilerenee

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LOVE

OR

HATE?

LISTEN & LEARN

OBSERVEHOLD A

MIRRORASK TO

COMMIT

ENERGISE / TEACH / MENTOR

STAND WITH THE

TEAM

REFLECT & NEXT

ACTIONS

SHOW FORMULA

COACHING FORMULA - GROW

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RESPONSIBILITY PROCESS

Re

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ACI COMPETENCY FRAMEWORK

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COACHING KATA

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LISTEN & LEARN

https://www.youtube.com/watch?v=HjW-xKbelUc

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KATA:

POWERFUL QUESTIONSLISTEN &

LEARN

LISTEN & LEARN WHAT DID WE OBSERVE?

Goal /

Reality

Pre-Responsibility / Denial / Lay Blame

Coaching

POWERFUL QUESTIONS

WHAT DID YOU OBSERVE?

WHAT ELSE COULD YOU ASK?

ACTIVE LISTENING

EMPATHY

COACHING ALLIANCE

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OBSERVE

https://www.youtube.com/watch?v=YJ8dRorGtTw

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KATA:

CONFLICTOBSERVE

OBSERVE WHAT DID WE OBSERVE?

Reality /

Options DenialMentoring /

Mastery

GEMBA > GO SEE

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CONFLICT

WHAT CONFLICT DID YOU OBSERVE?

WAS CONFLICT USEFUL AS A COACH?

ROOT CAUSE ANALYSIS

HOLD A MIRROR

https://www.youtube.com/watch?v=1Dhkjmup7PQ

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HOLD A MIRROR

KATA:

USE THE MODELS

HOLD A MIRROR WHAT DID WE OBSERVE?

Reality Lay Blame / Justify / Shame

Coaching / Mastery

THE TRUTH CAN HURT

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LOOK FOR METRICS

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POKE THE BEAR

NON-VIOLENT COMMUNICATION

ASK TO COMMIT

https://www.youtube.com/watch?v=kPGsIf0Lrrs

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KATA:

BODY LANGUAGEASK TO

COMMIT

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ASK TO COMMIT WHAT DID WE OBSERVE?

Reality / Options

Quit / Shame / Obligation /

Responsibility

Coaching / Mentoring

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BODY LANGUAGE

WHAT BODY LANGUAGE DID YOU SEE?

ENERGISE / TEACH / MENTOR

https://www.youtube.com/watch?v=MSkmLoF6d0Q

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KATA:

AGILE PRINCIPLES

ENERGISE / TEACH / MENTOR

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ENERGISE / TEACH / MENTOR

WHAT DID WE OBSERVE?

Options / Way Forward

Responsibility Mentoring / Facilitating /

Mastery

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AGILE PRINCIPLES

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WHAT PRINCIPLES WERE PRESENT HERE?

Business people and developers must work together daily

throughout the project.

Build projects around motivated individuals. Give them the

environment and support they need, and trust them to get the

job done.

The most efficient and effective method of conveying

information to and within a development team is face-to-face

conversation.

Continuous attention to technical excellence and good

design enhances agility.

The best architectures, requirements, and designs emerge

from self-organizing teams.

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KEEP IT SIMPLE

ENVIRONMENT & TOOLS

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MENTOR / LEAD BY EXAMPLE

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PROBLEM IS THE SYSTEM, NOT PEOPLE

STAND WITH THE

TEAM

https://www.youtube.com/watch?v=Iy7wD9Yyg8w

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STAND WITH THE

TEAM

KATA:

USE THE MODELS

STAND WITH THE

TEAMWHAT DID WE OBSERVE?

Way Forward Responsibility Coaching / Mastery

STAND “WITH” THE TEAM

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BUILD QUALITY IN

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REFLECT & NEXT

ACTIONS

https://www.youtube.com/watch?v=mHxT4CLtHn0

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KATA:

COACHING ALLIANCE

REFLECT & NEXT

ACTIONS

REFLECT & NEXT

ACTIONSWHAT DID WE OBSERVE?

Way Forward Responsibility Coaching

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SEAGULL COACHING

RETROSPECT & NEXT ACTIONS

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MAKE YOUR COACHING STICK

COACHING ALLIANCE

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LISTEN & LEARN

OBSERVEHOLD A

MIRRORASK TO

COMMIT

ENERGISE / TEACH / MENTOR

STAND WITH THE

TEAM

REFLECT & NEXT

ACTIONS

COACHING ALLIANCE

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LISTEN & LEARN

LISTEN & LEARN

LISTEN & LEARN

OBSERVE

OBSERVE

OBSERVE

HOLD A MIRROR

ASK TO COMMIT

ENERGISE / TEACH / MENTOR

STAND WITH THE

TEAM

REFLECT & NEXT

ACTIONS

WRAP UP

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LISTEN & LEARN

OBSERVEHOLD A

MIRRORASK TO

COMMIT

ENERGISE / TEACH / MENTOR

STAND WITH THE

TEAM

REFLECT & NEXT

ACTIONS

KNOW YOUR PROCESS

USE YOUR TOOLS

REMEMBER THE GOAL

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BE YOURSELF AND PRACTICE

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COACHING QUESTIONS?

AGILE

http://www.craigsmith.id.au

craig@craigsmith.id.au

@smithcdau

CRAIG SMITH