adnan shah hospitality & reservation

Mohammad Adnan ShareefBatch-FIAT S2Centre:-HimayatnagarHospitality Presentation2015-16 Cell 7396070268

EXPLAIN THE GROWTH OF HOTEL INDUSTRY WORLDWIDE?

Facilities provided may range from a modest-quality mattress in a small room to large suites with bigger, higher-quality beds, a dresser, a fridge and other kitchen facilities, upholstered chairs, a flat screen television and en-suite bathrooms.

Small, lower-priced hotels may offer only the most basic guest services and facilities. Larger, higher-priced hotels may provide additional guest facilities such as a swimming pool, business Centre (with computers, printers and other office equipment), childcare, conference and event facilities, tennis and/or basketball courts, gymnasium, restaurants, day spa and social function services.

Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies have set industry standards to classify hotel types.

COMPARE THE FACILITIES OF DIFFERENT TYPES OF HOTELS IN INDIA?

Take a look at the rich list of facilities & guest services offered by the Tsitouras Collection Hotel.

Complimentary arrival & departure transfers Reception with concierge assistance "Tailor made services" prior to arrival All suites with Caldera sea view Each room individually designed and furnished with Collectors Art works Fresh water Swimming pool with sun-loungers Pool bar offering drinks & light snacks Private and Exclusive Canopy Candlelight dinners Room service Welcome drink upon arrival Complimentary Sunset cocktail daily Complimentary Room Service a-la-carte American Breakfast Daily newspaper with breakfast Twice daily maid service Laundry & dry cleaning services Complimentary shoe-shine service Porter service Free public parking

Free Wi-Fi internet access throughout the hotel Postal/parcel services Floral requests Private massages, beauty treatments and therapies Manicure, Pedicure and Makeup artist services Hair dresser services Baby sitting services Wedding planning & organizing services Doctor on call Private & semi-private sailing tours, cruises and excursions Wine tasting tours & In house wine, food tasting Private limousine tours Helicopter services Yacht hiring Sea Kayak, Diving and snorkeling activities Horse Back Riding Rock Climbing, Hiking & trekking activities Car & ATV rental All rooms are smoke free

FRONT OFFICE AND GUEST SERVICES The Front Office and Guest Services are both a vital part of Starwood

hotels. As keys to our Guest Satisfaction drivers, these departments are critical to

the continued success of our hotels, our brands, and our company as a whole.

The Front Office and Guest Services departments are in constant contact with guests, and have the most diverse operating exposure within the hotel.

Ideal Front Office and Guest Service associates are passionate about customer service.

They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure.

Our associates have a keen intuition that allows them to anticipate needs and exceed expectations.

These associates have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues when they arise. These associates are constantly looking for ways to enhance the guest experience.

Starwood offers entry-level opportunities such as: Front Desk Agent Guest Services Agent PBX /Telephone Operator Associates can grow into additional roles in the following

areas: Guest Services Supervision and Management Front Desk Supervision and Management Front Office Supervision and Management Director of Rooms As the communications center of the hotel, the Front Office is

often a stepping stone for entry-level managers. These positions offer each candidate the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full property operation.

HOUSEKEEPING AND LAUNDRY Much of a guest’s overall impression of the hotel relates to its

cleanliness; therefore Housekeeping associates play a crucial role in ensuring an exceptional guest experience. The Housekeeping department is typically the largest in the hotel in terms of both the number of associates and annual operating budget.

Ideal Housekeeping and Laundry associates are extremely detail-oriented. They strive to provide guests with clean and comfortable accommodations while away from home. From fresh bed linens to spotless bathrooms and immaculate lobbies, our associates are committed to upholding Starwood’s quality and cleanliness standards at all times.

Opportunities exist in the following areas: Room Attendant Laundry/Valet Attendant House Attendant Linen Attendant Public Space Attendant

Those who choose to advance their career within the Housekeeping Department and enjoy working in complex and fast-paced environments may consider additional roles such as:

Housekeeping Rooms Inspector Housekeeping or Laundry Supervisor Housekeeping or Laundry Manager Assistant Director of Housekeeping Director of Housekeeping (DOH) Those who choose to become a Director of Housekeeping will have the

opportunity to develop and refine their skills in managing people. The DOH is also responsible for managing the hotel’s largest departmental operating budget.

Success in both these areas as well as in maintaining guest satisfaction will allow candidates to advance to virtually any position within the hotel, including:

Rooms Director Director of Operations/Hotel Manager

HOTEL MANAGEMENT

HOSPITALITY AND RESERVATIONS

Acknowledgement

I take this humble opportunity to thank our Hospitality

trainer MR. Sathya sir for the guidance and support

he has given through his training sessions for the

completion of this assignment successfully.

PASS TASK

1. Select two renowned chains of hotels and trace its history right from the time of its inception. Compare the facilities offered by the hotel chains.

Rai Bahadur Mohan Singh OberoiFounder of Oberoi groups

Vikram OberoiChairman

Arjun Oberoi Deputy Managing Director

Oberoi group of industries

The Oberoi Group of Hotels has been known for providing efficient services since 1934,when it was established.

This group of hotels in India is one of the most popular groups, which owns, and manages thirty-five luxury and first class international hotels in seven countries.

The Group of hotels has two principal brands - the deluxe Oberoi brand and the first class international Trident Hilton brand.

Oberoi Hotels & Resorts in India are popular for providing the right blend of service, luxury, and quiet efficiency.

The new resorts of the Oberoi Group have created a place that occupies the highest levels of luxury among resort hotels around the world.

With India hotel Packages you can experience all-round excellence and unparalleled levels of service, Oberoi Hotels & Resorts has been the recipient of innumerable awards and accolades.

A distinctive feature of the Oberoi group of hotels is its highly motivated and well-trained staff that provides the kind of attentive and sensitive service that is rare today.

There are various Oberoi Hotels in the major destinations of India.

The Oberoi Group offers five hotels which are member of The Leading Hotels of the World and eight hotels, member of The Leading Small Hotels of the World, a select association of international luxury hotels has been chosen for their extraordinary levels of guest comfort and service.

List of Oberoi Group of Hotels in India : Amar Vilas, Agra Udaivilas, Udaipur The Oberoi, Mumbai Wildflower Hall, Shimla The Trident Hilton, Jaipur The Trident, Hyderabad

Oberoi Maidens Hotel, Delhi The Oberoi, New Delhi Rajvilas Resort, Jaipur Oberoi Grand, Kolkata Hilton Towers, Mumbai Vanyavilas Resort, Ranthambore

OTHER FACILITES

DINE

DINE BAR

ROOMS AND SUITE

SUITE ROOM

DELUXE ROOM

CLUB ROOM

SUPERIOR ROOM (SEA VIEW-ROOM)

SPA- THERAPY ROOM

CONFERENCE HALL

SKY BAR

Coffee shop

BEACH- FESTIVALS

BURJ AL -ARAB

The Burj Al Arab is a 5-star rated luxury hotellocated in Dubai, United Arab Emirate.At 321 m (1,053 ft), it is the fourth  tallest hotelin the world. The Burj Al Arab  stands on an anartificial island 280 m (920 ft) out from Jumeirahbeach, and is connected to the mainland by a private curving bridge. It is an iconic structurewhose shape mimics the sail of a ship…….

The hotel is managed by the Jumeirah Group

HISTORY OF BURJ AL-ARAB The beachfront area where the Burj Al Arab and Jumeirah Beach

Hotel are located was previously called Chicago Beach. The hotel is located on an island of reclaimed land 280 meters

offshore of the beach of the former Chicago Beach Hotel The old name persisted after the old Hotel was demolished in

1997. Dubai Chicago Beach Hotel remained as the Public Project Name for the construction phase of the Burj Al Arab Hotel until Sheikh Mohammed bin Rashid Al Maktoum announced the new name

Construction of Burj Al Arab began in 1994. The hotel was built by South African construction contractor Murray & Roberts.

The building opened in December 1999. Burj Al Arab is the world's second tallest hotel (not including

buildings with mixed use).

ROOMS AND SUITES

Despite its size, the Burj Al Arab holds only 28 double-story floors which accommodate 202 bedroom suites.

Suites feature design details that juxtapose east and west. White columns show great influence. Bathrooms are accented by mosaic tile patterns

Prices of rooms vary from approximately $1,000 to $27,000 per night. There are different types of suit rooms and deluxe rooms.

Suite rooms

Luxury suites

panoramic suite

superior suite

Guest Bed-room

master bed-room

Deluxe rooms

Royal deluxe

ROYAL SUITES

LARGE BED-ROOM

DRESSING TABLE

LIVING ROOMS

OTHER FACILITIES ATTACHED WITH SUITES

Bath-rooms

Facilities of Burj Al-Arab

Babysitting/Child Services Concierge Parking Laundry/Valet Services Handicapped Rooms Modem Lines in Room Non-Smoking Rooms/Facilities Free Newspaper Mini Bar Bar/Lounge Restaurant Pool Fitness Center and Spa

POOLS

Restaurants

Al Mahara ("Oyster"), which is accessed via a simulated submarine voyage, features a large seawater aquarium, holding roughly 990,000 litres (35,000cu ft) of water. The tank, made of acrylic glass in order to withstand the water pressure, is about 18 cm (7.1 in) thick

Al Muntaha (Arabic for "Highest" or "Ultimate"), is located 200 m (660 ft) above the Persian Gulf, offering a view of Dubai. It is supported by a fullcantilever that extends 27 m (89 ft) from either side of the mast, and is accessed to a panoramic elevator…

Sky view Bar

Al-muntaha bar (attached with resturant)

IN ROOM BREAK FAST

BREAK-FAST

FREE –DATES IN ROOM

Lobby

TOP VIEW

EXTERIOR VIEW

THE MOST SPECIALITY OF BURJ AL-ARAB IS THEY HAVE A CONVERTIBLE HELIPAD& TENNIS COURT ON THE TOP OF THE BUILDING!!!!!!

TENNIS COURT

&

HELIPAD

Let us look at the guest cycle in this situation

RESERVATION

REGISTRATION

STAY IN THE HOTELCHECK OUT.

GUEST HISTORY

Guest cycle The guest cycle describes the activities that each guest

passes by from the moment he/she calls to communicate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle encompasses 4 different stages, which are depicted in the underneath diagram;

Pre-Arrival Arrival Occupancy Departure Guest History

RESERVATION ADNAN SHAH’s secretary called

up the reservation counter and answer the telephone with in three rings.

we greeted him properly He booked a double room for four

days for him and his boss Mr. ADNAN SHAH also he asked about requirements for double room. We gave the required facilities.

We successfully reserved a double bedroom for ADNAN SHAH and his secretary.

Also a copy of reservation has sent to the guest through fax & email by front office.

Pre-arrival On the pre-arrival stage,

our hotel created every guest’s reservation Records.

our Front office staffs collected all the data of the arrival day.

We Asked house keeping to clean the rooms.

We prepared our rooms for guest stay.

Sent the cab

Our hotel sent a cab to receive ADNAN SHAH’s from the airport.

The Front Office

The bell boy handling the luggage of Mr. ADNAN SHAH and escorts him to the Front Office Desk for completing the check in procedure.

On-arrivalWe welcomed Mr.

ADNAN SHAH and his secretary with the traditional style of welcoming

We provided welcome drink toMr. ADNAN SHAH and his secretary

The guest is filling GRC card

Guest registration card

C formADNAN SHAH is a foreign guest he has to fill the C form.

We handed over the card key toMr. ADNAN SHAH for double bed room

Bell boy handling the luggage's

The double bedroom given as per the requirement of Mr. ADNAN SHAH.

Lobby manager is taking Mr. ADNAN SHAH and his secretary to double room.

A complimentary flower basket and fruit basket provided for Mr. ADNAN SHAH inside the room

Flower basket Fruit basket

Some amenities provided for the guest..

Room amenities

Bathroom amenities

Amenities supplied to group bookingsBath towel Face towel Hand towel

Slippers Soaps/ Soap dish Shampoos Bath Gels Bath Lotions

Shower Caps Dental Kits Shaving Kits

Sewing Kits Shoe Shines Shoe Mitts

Combs Cotton Balls Sanitary Bags

Cotton buds Bathrobes Nail files

Clothes Brushes Carry Bags

Shoe Horns Racks Garbage Barrels

Tissue Boxes Shoe baskets Rattan Baskets

Pallets Hangers Swizzle

Sticks Umbrellas Gargle

Tumblers Toilet Rolls Fruit Sticks

Water tumblers Service directory Guest stationery

Do Not Disturb’ cards Bible / Gita Ash tray

Breakfast knob cards Room service menu Match Box/ Lighter

Polish my shoe card Room beverage menu Guest house rules

Mr. ADNAN SHAH goes to the travel desk during his second day of stay and requests for a sight seeing trip.

Restaurant.He came to our restaurant to taste different

delicacies.

Currency exchange inside the hotel on his third day he exchanged 5oo$From our front officedesk.

Also we passed a Message to Mr. ADNAN SHAH when he has gone for a purchase

Mr. SHAH came to our Business desk to sent some fax & mails

Mr. SHAH calls the front office and asks us to keep the bill ready, 10-15 minutes before check out.

Checking out The bell boy accompanies Mr. SHAH to the front desk with

the guests luggage at the time of checking out.

He settled our bill and promised us to come back next time in our hotel

Feed back form

Lay out of a standard room

Fidelio

Thank You