admin panel. admin front page shows real-time data of the selected kpis of your call center

ADMIN PANEL

ADMIN FRONT PAGE SHOWS REAL-TIME DATA OF THE SELECTED KPIs OF YOUR CALL CENTER

YOU CAN USE THE ADMIN PANEL TO DRILL DOWN INTO AGENT LEVEL PERFORMANCE (REAL-TIME AND OVER TIME) ACROSS SELECTED METRICS

LEADDESK REPORTING MODULE PROVIDES ALL TYPICAL CALL CENTER REPORTING TEMPLATES & TOOL TO TAKE OUT CUSTOM REPORTS

DIFFERENT INCOMING CHANNELS (CALLS, EMAILS, CHAT) ARE MANAGED IN THE SAME PLATFORM

EXAMPLE SETTING POSSIBILITIES FOR THE INBOUND CALL LINES

AGENT PANEL

CLICK-TO-CALL FROM YOUR CRM IS EASY AND CAN BE MADE IN THE SAME PLATFORM – ALL DATA IN LEADDESK AND/OR SENT TO CRM WITH API

1. Every phone number in CRM becomes clickable (with browser plug-in)

2. Call is initiated (note: here another agent UI example is illustrated – a light softphone)

3. Outcome of the call can be selected (list of outcomes/tags can be naturally edited)

4. Call info, timestamp, call recording etc. can be sent to your CRM through LeadDesk API

AGENT UI IS SIMPLE & MODULAR – CAN BE CUSTOMISED WITH FEW CLICKS (HERE IS ANOTHER EXAMPLE, QUITE TYPICAL FOR I/B AGENTS)

SAME UI CAN BE USED TO LAUNCH THE DIALLING ALGORITHM (THE CASE WHERE YOU WANT TO USE SALES REP WORK TIME VERY EFFICIENTLY)

ANOTHER EXAMPLE OF AGENT UI – FULL CUSTOMER DATA SHOWN DURING THE CALL, ABILITY MAKE AUTOMATIC CALLBACK, ETC.