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Acquisitions: Key Performance Indicators
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
Achieve 100% compliance of all district software licenses.
Progress:
1. Michelle Campos has been investigating products
that will allow CFISD to maintain compliance through
a software management platform. On April 4,
Michelle attended Ivanti training at the Berry Center.
She is working on obtaining pricing for the software
compliance piece. Pictured Michelle Campos.
Currently
Complete
Currently
Outstanding
75% 25%
Acquisitions: Key Performance Indicators
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
Online purchasing available on the Technology Services website and two training courses about how to
purchase technology will be available for customers.Progress:
1. Online Purchasing is available on the Technology Services web site.
Current vendors are Prime Systems, CDW-G and NWN. Additionally, the
team has began discussions with Staples. Staples is currently providing office
supplies for the district and Technology Acquisitions is working with them to
add our standard product catalog to their site. Additional announcements will
be forthcoming soon. Carla Kennedy (pictured left) has scheduled three
trainings for our customers: Monday, April 23; Tuesday, April 24; Friday, April
27. Samara Rivera-Rangel and Michelle Campos are recording Punch-Out
training videos and videos to assist with delivery notifications.
Currently
Complete
Currently
Outstanding
75% 25%
Acquisitions: Cross Training
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
.RFPs: Building a Legacy
The modern definition for an organizational legacy can be stated as follows:
Legacy is the valuable contribution of enhanced thinking and capacity for
learning that an individual transfers to others, so that it is available into the
organization’s future. Building legacy and living it is learning in action, and it
occurs at all levels of the hierarchy. It is meaning culled from reflection and
from interaction with others, and it becomes endemic if not made intentional.
Kim Bowlin (pictured lower left both pictures) has been working with
Ashley Katzenberger (lower right) to develop a Printer Maintenance RFP.
This will be Ashley’s first RFP. The team should have the document over to
Purchasing very soon.
Acquisitions: Sharpening the Saw
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
.Department of Education: Procurement Training
Even though the 2017-2018 year is coming to a close, the Acquisition team is
continuing to train and improve our skill sets. Kim Bowlin (pictured right)
completed the U.S. Department of Education’s Procurement Training this
week.
It is important for us to continue to develop and refine our skills for the
following reasons:
1. Higher Employee Motivation & Engagement: Training allows employees
to greater understand the impact their role has on the organization. A
department that invests in training shows their employees that they care about
continual development and progress. In turn this makes employees more
engaged in the company and therefore more motivated. Employees then
become more efficient and better equipped to deal effectively with customers.
2. Improved Customer Service Skills: Through training, employees improve
their skills and/or acquire new ones.
3. Increased Customer Satisfaction: Improving the quality of your
employees through training leads to an increase in customer satisfaction,
retention and loyalty.
4. Rise is Customer Results or Profit: Training has a great impact on
employee motivation and morale, which leads to increased productivity. Our
formula is improved customer service + increased customer satisfaction +
increased customer loyalty = an increase in results or profit.
Acquisitions: Key Performance Indicators
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
Achieve excellent customer satisfaction levels of at least 90% as measured by customer and vendor surveys.
Measurement and Analysis:
1. Improvements will need to be made to technology delivery notification process to meet the goal of 90%.
The team notification process currently has a satisfaction rating of 88%. Additionally, improvements will need
to be made in the area of customer experiences. The team currently has a satisfaction rating of 88%.
2. The Acquisition team exceeded the customer’s satisfaction for professionalism, politeness, knowledge of
the procurement process and overall team rating.
88%
94%
100%
88%
93%
70%
75%
80%
85%
90%
95%
100%
Do you feel thetechnology delivery
notification letterprovides adequateinformation for asmooth delivery
process?
When communicatingwith the Technology
Acquisition Team, staffmembers are
professional and polite.
The team membersdisplay knowledge of
the procurementprocess.
Overall, I am satisfiedwith my experience with
the TechnologyAcquisition team.
Overall Team Rating
2018 Internal Customer Survey
Acquisitions: Key Performance Indicators
Posted by: Kim Bowlin, Acquisition Team Leader April 5, 2018
Technology Acquisition Team
Achieve excellent customer satisfaction levels of at least 90% as measured by customer and vendor surveys.
Measurement and Analysis:
1. The Acquisition team exceeded our target goals for vendor customer satisfaction. The Acquisition staff
exceeded customer satisfaction for vendors in the areas of high ethical standards, processing payments in a
timely manner, resolving billing issues fairly and satisfactorily, professionalism and politeness, knowledge of
the procurement process and overall experience.
100% 100% 100% 100% 100% 100%
70%
75%
80%
85%
90%
95%
100%
Technology AcquisitionStaff demonstrate high
ethical standards.
CFISD processespayments in a timely
manner.
Billing issues are fairly andsatisfactorily resolved
When communicating withthe Technology
Acquisitions Team, staffmembers are professional
and polite.
The team membersdisplay knowledge of the
procurement process.
Overall, I was satisfiedwith my experience with
the TechnologyAcquisition team.
2018 Results from Vendor Customer Satisfaction Surveys
Posted by
Assets Team
: Cassandra Slade, Assets Team Member April 6, 2018
Assets Team
Overcoming Obstacles
Thursday, March 29, The assets team
(Geoff Brown, Cassandra Slade, and
David Rodriguez) set off to begin the
tedious task of auditing technology surplus
and condemned items at Falcon Annex.
Though there were many difficulties to
overcome, the team prevailed scanning
over 2000 items and finished the audit right
on schedule.
Geoffrey Brown
balancing on the ladder to
reach monitors that need
to be scanned.
David Rodriguez
crawling on the floor to
scan equipment tucked
away.
Technology Service Center
Technician Providing Service
Sustainability Team
Posted by: Demetria Hargrove, Service Center Technician April 6, 2018
On April 3rd, Demetria Hargrove spent the day at
Post Elementary. Demetria swapped out old
monitors for updated ones, swapped out teaching
tools for Lenovo Tinys, and updated the library office
machines. While at Post Demetria also worked on
Isupport tickets, completed a weekly PAR Report,
and assisted the teachers who had questions about
Lightspeed Equipment and Promethean Boards.
Technology Service Center
Thank You Prime!
Sustainability Team
Posted by: Chris Roberts, Service Center Technician April 4, 2018
Chris Roberts of the Technology Service Center would like to give a shout
out to Prime Systems. Three months ago an issue began where a
teacher’s laptop was shutting off every time she tried to type in any kind of
document. Chris Roberts went to the teacher, tested the machine, and it
would not fail. After having her use the machine, it shut off again. He
reimaged the laptop, and it continued to shut down when she typed in a
document.
As the teacher got more frustrated, and Chris continued to troubleshoot
with no solution, he sent it to Prime for warranty. It was picked up and
returned with no changes because they could not get it to fail either. After
being sent back to warranty several times with no solution found, Prime
sent a team of five technicians out to look at the mysterious problem.
The technicians tested the machine, and it would not fail for them. They
had the teacher sit down and test it again, and it shut off. Chris does not
know which technician from Prime noticed that the teacher had an Apple
watch on, but kudos to them! The problem the whole time was that the
magnetic band on the Apple watch was causing the laptop to think the
screen was being closed, which was in turn shutting down the laptop.
The solution has been found, and the teacher is thrilled!
Technology Service Center
Technician Prepares for STAAR
Sustainability Team
Posted by: Julia Gibson, Service Center Technician April 4, 2018
Julia Gibson went to Copeland,
Lowery, Horne, Holmsley, &
Walker and spoke with their
testing coordinator regarding the
upcoming online STAAR testing.
She then located the machines
the campus was planning on using
and updated their Chromebooks to
the correct version and launched
the STAAR test to verify
everything is working and ready to
go for testing on April 10th & 11th.
Technology Service Center
Technician Finding Solutions
Campus Technician Support Team
Posted by: Martin Donald, Service Center Technician April 5, 2018
Martin Donald is pictured above preparing Lenovo M73E desktop computers, to be deliver to Hamilton middle
school, Bleyl middle school, and Cy Woods high school. These desktop computers will be used to replace some
of the older desktop computer that are still being used in the District. Thank you Martin for finding a solution.
Technology Service Center
Technician Making Repairs
Campus Technician Support Team
Posted by: Tara Maxwell, Service Center Technician April 5, 2018
Pictured below is Tara Maxwell one of our Service Center technicians, working on projectors that
were returned to the Service Center as excess. Tara is checking projectors to ensure they are in
good working condition. If they are not and can not be repaired then Tara will condemning them.
Technology Service Center
Technician Finds Surprise
Sustainability Team
Posted by: Robert Hernandez- TSC April 5, 2018
Some times the Technology Service Center receives
iSupport request for equipment that have surprises. This
request indicated that the sound did not work. Upon
inspection, Robert Hernandez one of the Service Center
technicians, found a broken audio prong in the Chromebook.
Robert had to dismantle the Chromebook to remove the
audio prong piece as it was wedged in very tight. Picture to
the right is what Robert removed from the Chromebook. He
tested the audio and insured that it was working before he
returned the Chromebook back to the classroom.
Acquisition Team
Discuss RFPs
Acquisition Team
Posted by: Jay Johnson, Director, Technology Support Services April 3, 2018
On Tuesday, Michelle Campos, Kim Bowlin, and Jay Johnson met to discuss the current RFPs
that Kim and Michelle are working on. Michelle is working with the DII team on a RFP for software
to protect the District computers. Kim is working with the ISA team to provide maintenance for the
Lexmark printers that are used for testing.
Sustainability Team
Discuss Technicians Performance
Sustainability Team
Posted by: Jay Johnson, Director, Technology Support Services April 3, 2018
On Tuesday, Frank Adian, Doug Baker, and Jay Johnson met to analyze and review the technician
data information that Jennifer Miller provided. This information will be used to provide feed back to the
technicians for their annual reviews. This information is a valuable tool for the team to use to improve
the service performance of the technicians and the Service Center.
Reflections & Quotes
Acquisition, Assets, and Sustainability
Acquisition, Assets, and Sustainability Team
Posted by: Jay Johnson, Director, Technology Support Services April 6, 2018
This week when the Service Center team met to discuss
their workload for this week, the team started reviewing
and analyzing the Service Center technician data
information. As the team started with this discussion it
made me reflect on what a great source this information
is to provide feedback to the technician. This data can
help the technician provide better service for their
customers and for the Service Center to provide better
service to the District. – Jay Johnson
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