above & beyond ada - uploads.bobitexpos.com · 2 brt routes 453 million annual passengers 2228...
Post on 05-Jul-2018
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Metro 3rd Largest Transit Agency in USA
6 Existing rail lines
3 Rail projects under construction
170 Bus Routes
2 BRT Routes
453 Million annual passengers
2228 Buses
14 Bus Divisions; 6 Rail Divisions
15,967 Bus Stops
$5.6 Billion annual budget
Going Above & Beyond ADA
• In 2011 there was one ADA Coordinator
• Today Office of Civil Rights reports to CEO and has staff of 7 dedicated to improving accessibility
The Challenge
• Ridership among persons with disabilities has grown significantly – From 3,500 to 90,000 passengers in wheelchairs
per month in 12 years on bus alone
– Over same period paratransit wheelchair use has decline as percentage of trips
Our Commitment
• Build & operate most accessible system in World
• Taking many initiatives that go above and beyond ADA for bus and rail
• Adopting best practices from around the world
Priority Seating
• Signed as “Reserved”
• Different designations for Wheelchairs and Seniors/Persons with Disabilities
• Initiated State legislation to create fine for failure to move
Changes
• New decals/signage
• New dedicated seat fabric with pictograms
• New flooring with pictographs
• New space for walkers with pictograms
Mystery Rider
• 600 observations per quarter • Conducted by outside contractor • Statistically valid sample of compliance by bus
operators and equipment • Leads to counseling, discipline or commendations • In 2017 will add LEP observations
Employee Recognition
• To recognize operators with record of excellent service for passengers with disabilities
• Recognized at Board or Accessibility Committee
Accessibility Fairs • Held to promote need to
promote sensitivity, follow accessibility rules and reinforce securement procedures
Free Fare
• Certified Access registrants receive free fares on fixed route
• Registrants make about 4.3 million annual trips on Access, but 31 million trips on Metro!
What Others Say
• FTA conducted review of ADA compliance including 50 random and covert rides – No ADA violations were observed
– Reviewers stated that Metro was a national model for ADA compliance
• Annual Peer Review – no deficiencies
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