aboutusaboutus aboutusaboutus. our mission partnering organisations in boosting performance and...

ABouT

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Our Mission

Partnering Organisations in ‘Boosting Performance’ and ‘Value Creation’

2. Solutioning

3. ContentCreation

4. Delivery & Implementation

5. Post Measurements

& Follow up

6. Coaching

1. Diagnostics

CYCLE

Our Umbrella Offerings

Leadership

PersonalDevelopment

Selling Skills & Sales

Management

Service Excellence

Leadership

Contd…

1. Traits & Characteristics Of Leadersa) How Personality Traits influence Leader Emergence & Performanceb) Cognitive Intelligence, Complex Task Performance and Decision

Makingc) How Emotional Intelligence, Competencies, increase Leader

Effectivenessd) Charisma, Rhetoric and impression management

2. Adaptive Leadership Approachesa) Behavioral Approach to Leadershipb) Situational & Path Growth Models of Leadershipc) Leader-Member Exchange and One-on-one Relationships d) Transactional Vs Transformational leadership approaches

Leadership

3. How leaders motivate themselves and others

a) The Importance of Affect & Emotions to Leadership b) Self-Leadership, Empowerment, Shared/Distributed Leadership and

Teamsc) Authentic Leadership Theory, Positive Organisational Scholarship and

Servant Leadershipd) Identify Processes: Individual, Relational, Social, Organisational and

culturale) Authority, Power & Persuasionf) Charisma, Rhetoric, and Impression Managementg) Transactional leadership & Goal Settingh) Transformational Leadership, Change, And Sense Making

Perspectives UNDER DEVELOPMENT

Initiating and Managing Change- A Leader’s Perspective

1. Need for change a org level-understanding from the strategic perspective

2. Linking business needs with org Vision and Mission3. Impact of change at all levels incl people , process and environment4. Strategy for implementation5. Understanding the change model vis a vis individuals6. Leading change at Team levels7. Understanding people8. Handling conflicts 9. Mapping change agents10. Synergising

Emotional IntelligenceEnhancing leadership effectiveness

1. Overview of Multiple Intelligences and measuring own

intelligence orientation

2. What is Emotional Intelligence

3. Measuring Our EI Levels

4. Understanding and Managing emotions

5.Case lets and practice

6. Assertiveness

Handling Conflict and Managing Crises

• Identify the source and cause of conflict

• Impact of conflict on team effectiveness and customer service

• Recognize different types of conflict

• Identify various stages of conflict

• Identify various conflict resolution styles (Tool)

• Explore your primary conflict resolution styles

• Discover through discussion various ways to manage conflict

• Practising & handling conflict situations

Creative problem solving and Innovation

• What is Creativity, Innovation and Lateral thinking• ‘3’ elements of Effective Innovation• ‘7’ habits of successful creative thinkers• The Creative process• ‘3’ elements of Team Innovation• Belbin’s ‘9’ team roles• ‘5’ key ingredients of innovative organisations• Action Plan

Building and Managing Team (intervention activities based-both indoor and outdoor )

• Identify your role and responsibilities, and challenges faced in performing responsibilities

• Illustrate the concept of areas of control and influence• Explain the concept of a team• Understanding team member styles –to understand behaviours better• Identify the characteristics of an effective team-Mc KInsey Approach• Importance of Trust between team members • Determine individual team player styles• Recognize importance and benefits of a motivated team• Identify different methods of motivating a team• Recognize importance of performance review • Introduce format for tracking team member’s performance• Apply the IGLOO model review meeting agendas

– I –Initiation of the review meeting– G – Goals are reviewed– L – Listening to the team members– O – Observation sharing– O – Overall rating

MDP – Middle Managers

• Differentiate between a manager and a leader • Identify the Roles and Responsibilities of a Leader • Identify own leadership profile through a questionnaire• Understand the importance of achieving task and people balance• Behaviors of an “Integrated Leadership Style”• Review the steps of planning• Set SMART goals• Fix accountability of team members• Create “ Check Points “ to monitor the plan and goal achievement• Analyse own interpersonal communication profile through the Johari

Window questionnaire• Analyse the importance of open communication through self-disclosure

and feedback in leadership position• Manage communication issues across various organisational levels

Contd…

MDP – Middle Managers

• Explore the need for time management and planning• Categorise and prioritise work according to urgency and importance• Identify tasks that can be delegated to subordinates • Schedule priorities on a weekly basis• Identify time-wasting activities and habits• Identify ways to optimise working hours• Identify work based stressors• Evaluate various stress management techniques• Identify positive and personal solutions to overcome work related stress• Review best practices for performance, behaviour and grievance

counseling• Review the Coaching Model and the steps of coaching • Analyse ways of giving effective feedback

Developing Team Members and Enhancing performance

• Understanding Team members based on Behaviour based

analysis- using Disc based personal profiling.

• Observing and Analysing critical behaviours and performance

• Develop skills to ensure participation of sub- ordinates and

seek and give feedback using effective communication skills

• Demonstrate coaching and counseling skills to help

subordinates implement corrective action plans

• mentoring

Personal Development

Attitudes for Excellence

1) Introduction 2) Effective Listening3) Art of Communication 4) Attitude Awareness5) Dealing with Emotions6) Understanding Others7) Personal Empowerment8) Creative Problem Solving9) Reaching your Potential

Business Simulations

Service Excellence-Customer First

a) The Importance of Customer Satisfactionb) Types of Customer Needs & Expectationsc) Setting Service standards and understanding Parameters customers

use to rate service levelsd) Moments of Truth; Exceeding customer expectationse) How to achieve Customer’s trust?f) Designing Customer Experience, setting standards, measuring

deviation from standards, carrying out necessary ongoing corrections

g) Handling challenging customers and situationsh) Benchmarking with the best, across industriesi) Building Competencies required to deliver excellent customer service

Selling Skills

1. Pre-sales a) Planning & Preparationb) Knowing your Company, Product, Competitor, Customer (CPCC)c) Build competencies towards handling customers / customer interactionsd) Generating leads

2. During a salea) Opening & First impressions (Skill building on Building Rapport, Empathy)b) Identifying & Uncovering needs (Consultative ; Diagnostics, Listening, Probing)c) Presentation of options (USPs, Product FAB, Demo)d) Handling Objections (Demonstrating value)e) Closing Techniques

3. Post sales Follow upa) Frequencyb) Behaviorsc) Telephone etiquette

Content Creation & Development

The audiences are constantly harangued with me-too training programs, over and over again.

The idea is to create refreshing and engaging stuff, tailored to a specific audience.– The treatment is proposed to be novel and would make use of the

latest presentation tools.• Consulting & Concern Validation Study (CVS)• Solutioning• Customised, Novel content on existing/ new areas identified• Train-the-trainer & Booting (TTT)• Script writing • End-to-end responsibility for creating short films on soft skills / selling /

shop-floor processes• Content creation across sector/functions/levels/mediums

Curious Cats Team

Total Training Exp: 1. Indian Army (7 years with class A training establishments (Defence Services) as a senior Instructor ; 2. NIS Sparta : 14 years

Level: Top & Senior Management

International Certifications: Adventures in Attitude: Inscape Publishing, USA; DiSC Personal Profiling system, Inscape Publishing, USA; SPIN selling, Huthwaite UK; Eagle’s Flight, Canada (Experiential Learning Programs):Gold of the Desert Kings ;Rattle Snake Canyon ; Council of the Marble Star; Promises-PromisesTraining Type : Train the Trainer , Leadership, VMV, Management Development Programs, Train the Trainer, Interviewing skills, Performance Management, Selling and Marketing skills, Team building, Behavioral aspects and Soft Skills focusing on Attitudes and its effect on quality of life and achievements, Quality Management, Time Management, Conflict Management, etc.

Col PK Gupta

Total Training & Content Exp: 1. NIS Sparta (11 years across sectors/functions/levels; 2. Others (Apollo Tyres Sales & Marketing – 8 yrs.); (Goodyear – Distribution Development – 4yrs)

Level: Across levels

Content Type: SPIN Selling; Sales Process; Technology made easy; Product launches; Institutional Sales; Key Account Management; Service; JD Power Customer Satisfaction improvements; Spare Parts; Insurance Sales; Workshop Profitability; Soft skills; Inventory & Warehousing Management; FMCG Sales; Channel Management, Distribution Development; Visual Merchandising; Modern Retail; Script-writing; Films on Product launch, shop floor processes; Rural Sales & Marketing; Distributor ROI

Arif Khair

Col. PK GuptaChief Mentor(E) : colpkgupta@curiouscats.in : kpramodgupta@gmail.com(M) : +91 93 102 74395

Arif KhairChief Creative Officer(E) : arifkhair@curiouscats.in : aakhair@gmail.com(M) : +91 99 995 59885

www.curiouscats.in