a streamlined approach to customized employment

A Streamlined Approach to Customized Employment

Job Creation in 5 Stepsfor Job Developers Serving People

with Significant DisabilitiesJoe Chiappetta

Chicagoland Chamber of Commerce

1950 PSA: Superboy: Job Counselor

Finding people jobs takes super-hard work.

"Always Mapping" Principles

2 Mapping Functions of Job Placement Mapping Job Seeker Interests/Abilities Mapping Employer Interests/Needs

5-Step Job Placement Strategy

1. Develop job seeker profile

2. Assemble brainstorming team

3. Gather information from businesses

4. Generate list of possible jobs/tasks

5. Negotiate with employer One staff leads all steps, or... Steps can be assigned to different departments Departments meet regularly to share info

STEP 1: Develop a Profile of the Job Seeker

Discovery: The act of making known for the first time

Know your talent poolKnow if talent has any

"handlers"

Mapping Activity Use public transportation map: place job

seeker names where each one lives on map Keep map with you at all working hours Think like a shepherd

Luke G.

Matt W.

John D.

Mark N.

Anna C.

Discovery Questions for Job Seekers

With each question, ask "Why?"

May need to rephrase questions

Ask same questions 1 month later May get different answers For your benefit (review)

Pictures or demonstrations enhance questions

What Is Most Effective Way to Gage Interest in Specific Job?

Describe the jobShow photo of jobShow video of the

jobGo to job site to

observe workersDo the job

The More Immersion, the Better Decision a Person Makes on their Interests Take

the widest view of each job you may like to do

Dream Job Cartoon

Best-Case Job Scenario

What is your dream job?Which is your favorite chore to do?What was the best job you ever had?What did you like the most about that job?Where have you been the happiest?

Worst-Case Job Scenario

What was the worst job you ever had?

What did you like the least about that job?

Which household chores do you hate?

Free Time

What do you like to do for fun? What do you do on the weekends?What do you do with friends/family?What do you do to help out around the

house (chores)?Where have you experienced success?What kind of environment do you enjoy?

School Days

What subjects or classes did you like in school? Why?

What subjects or classes did you not like in school? Why?

What did you not like about those topics?

Employment History

What jobs have you done in the past?Include paid

jobs and volunteer work

In Search Of: The Old Resume

Employment Values

What’s important to you in a job?

How far (IN MINUTES) are you willing to travel by bus/train?

Casual or formal?Quiet or noisy?Many people or few

people?Are there specific

personality types you are most comfortable with?

ChallengesWhere have you

not experienced success?

Where have you been the least happy?

Do you have any known accommodation or support needs?

STEP 2: Assemble a Brainstorming Team

Social Capital (a sociology term): benefits gained from preferential treatment between peopleLeveraged relationships

Mining contacts/insight from the job seeker's own contacts

The Columbo FactorGet permission

Team Members to Recruit

FriendsFamilyCase ManagerBehavior AnalystOther professionalsFormer teachersCoachesCommunity members

What to Do with Team Members

Call them or meet in person

"I'm helping _____ find a job. Your name came up as someone I should talk to. Do you have time for me to ask you 9 questions?"

Invite them to staffing (optional)

Background Questions for Team Members

What jobs or chores have you known _____ to do in the past?

What must I keep in mind when looking for a job for _____?

Opinion Questions for Team MembersWhat type of place do

you see _____ working in?

Casual? Professional? Social?

Busy? Quiet?What tasks do you see

_____ doing at a job?

Contact Mining Questions for Team Members

What types of businesses might be a good match?

Do you know anyone who works in _____ [type of business]?

Can I use your name when I contact them?Do you know any hiring managers,

business owners, executives, government officials, community leaders, or any other persons of influence?

STEP 3: Gather Information from Businesses (Cartoon)

STEP 3: Gather Information from BusinessesTarget small and medium-

sized employersTarget any size employer with

diversity initiatives/officersDon't consult until you learnTour Informational interviewJob analysis

Explain the Purpose of the Job Analysis

INTRO: Because I have access to a large pool of people entering the workforce, I'm always looking for a deeper understanding of local business operations in our community. The more I know about your work environment, the better I'll be at recommending certain people for certain career paths.

THE ASK: Can I come by to ask you a few questions about your company?

Warm-Up QuestionsWhat is the work

atmosphere and culture like here?

What kinds of job duties do your workers perform? Feel free to include the behind-the-scenes details.

Forecast QuestionsWhat are areas of

potential growth for your business?

Where would you like to see your business in five years? Ten years?

Are there services your business would like to offer, or could offer, that are not in place presently?

Gap-Seeking Questions (1 of 2)When is the company busiest: each

day, during the week, during the year?Are there tasks that could be done

more efficiently or more often?Are there tasks not getting done

because no one has the time?Are there tasks that take employees

away from their more critical job duties? (areas of expertise or "real" jobs)

Gap-Seeking Questions (2 of 2)Do you have employees working overtime?Are there tasks that you use temporary or

student employees for? If you could have help with anything, what

would it be? If your employees could have help with

anything, what do you think it would be?What is the biggest challenge the business

faces in its day-to-day operations?

STEP 4: Generate List of Possible Jobs/Tasks

What can you customize about the job that _____ can do and wants to do?

Possible tasks that _____ can do for an employer include:

Accommodations that _____ may need to do these tasks include:

STEP 5: Negotiate with EmployerJob Carving Value

PropositionExamine answers from

the job analysisLook for fitting duties

wherein your job seeker would be ideal

Most things are negotiable

Proposal must address employer bottom line

Value Proposition Questions

When proposing new position, plan must answer "Yes" to these questions:

Will creating this job help employer to... Increase workforce effectiveness and

efficiency?Fill gaps in the workplace?Reduce costly or inefficient temporary

help and overtime wages? Increase customer satisfaction?

Before Making the Job Carve Pitch

Establish trustPlace a person without carvingBe professionalWrite proposal to companyShare other success storiesConduct disability awareness

training

Follow Up After Job Placement

Schedule follow up times

With employeeWith employee's

direct supervisorSenior managementMake sure stories

match

Chicagoland Chamber of Commerce

If info from this session helps you find anyone a job, please let me know:

Joe Chiappetta

http://www.linkedin.com/in/chiappetta/www.chicagolandchamber.org