a polite voice for calling customersbeing inclusive speed the process and give certainty clear...
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A POLITE VOICE FOR CALLING CUSTOMERS
Is Choral for you? With Choral, you can speed up the service process by reducing the hesitation common in queuing situations. Customers get clear directions — and a constant reminder that it will soon be their turn. They will also feel more confident hearing the human voice prompt in their language. Your staff will feel more at ease since they can select the voice gender. Simply put, Choral is good for staff and customers alike.
BEING INCLUSIVE
Speed the process and give certainty
Clear direction. Choral gives your customers clear direc-tion, which reduces hesitation that can slow down the serving process.
Call customers with a polite voice in any language. People can get distracted while waiting to be ser-ved. Perhaps they are looking at merchandise or messages, for example. Choral is real voice prompt that allows you to politely call your customers — and speed up the process.
Voice of confidence. Voice prompts offer reassurance since customers can hear that people are being called forward and served. As a result, they tend to move more quickly.
Studio quality. Choral has 16 bit resolution up to 48 kHz sampling and two channels.
Reduces stress, increases professionalism. Using Choral eliminates the stress of having to call out for customers and makes your service more professional, organised and polite.
In the customer’s language. Choral can call your custom-ers in their language — a unique feature particularly impor-tant in situations where multiple languages are used.
Using good quality audio prompts means that people with visual impairments can still be sure of moving to the right place for service.
POLITE AND PROFESSIONAL
Nobody likes to shout for a customers attention and it drains the energy of staff. By using a voice prompt the quality is guaranteed and it’s better for staff and customers. It’s better and polite.
CONFIDENCE MEANS SPEED
When customer hear a quality voice prompt they feel confident and can hear service is being delivered. This simple effect means that psycho-logically people start to move at a faster pace. The flow is quicker.
STAFF GENDER SELECTION
By using the right voice prompt solution it’s possible for the staff to call in the gender of their choice. That makes them comfortable and ensures usage of the system. Quality and consistent service.
TALKING YOUR CUSTOMERS LANGUAGE
By adopting the right voice prompt solution you can call in the language of your customers. Multi-lingual calling means a faster response time from those being called. Your customers will feel included.
A human voice. Choral is a real voice delivered digitally. Simply put, it is human and sounds human — making your service seem friendly and real.
Situation sound. If you need to have a specific sound alert for a particular service, no problem, Choral allows you to use the sound you need or create, for your situation.
HEARING IS BELIEVING
When customers are thinking of getting service but are not yet in the process, they are more likely to join the process if they hear regular voice prompts. They feel that people must be getting served and quickly.
Qmatic reserves the right to alter product and services offerings, and specifications and pricing at any time without notice, and is not responsible for typographical or graphical errors that may appear in this document.
Post serving
5
6 Managing
Pre-arrival
1Arrival
2Queuing and
waiting
3Serving
4
Our Customer Flow Management (CFM) methodology ensures that we apply the right QHow for your situation. This unique process takes the six steps of the customer journey into consideration so that we deliver value at every step.
Six steps to a successful customer flow
QHow is all of our global knowledge broken down into easy to grasp sound bites of value. Check them all out on qmatic.com
World leader in managing customer experience
AddressNeongatan 8SE-431 53 MölndalSweden
Contact usE-mail: info@qmatic.comPhone: +46 31 756 46 00Fax: +46 31 756 46 99
SOFTWARE
DUET VIRTUASOLO VIRTUA
To manage the customer experience
SELF SERVICE KIOSKSTo service customers
ADD-ONSFor complementing the system
SPECIFICComplete solutions for specific needs
SAMFor supporting and maintaining your system
Mk l
Mk ll
TP TOUCH
7” touch screen service kiosk
TP BUTTON
5 button service kiosk
8” touch screen service kiosk5 button service kiosk
INTRO 17
17” touch screen service kiosk
INTRO 8
8” touch screen service kiosk
INTRO 5
5 button service kiosk
SCORE
For smart business intelligence
BEAT
App for remote queuing
DUET VIRTUASOLO VIRTUA17” touch screen service kiosk8” touch screen service kiosk5 button service kiosk
EXPRESSIAFor customer feedback
CINEMATICFor digital signage
CHORAL
For voice prompts
DUET VIRTUASOLO VIRTUA8” touch screen service kiosk5 button service kiosk
NOTESDisplays
CODA
Call terminals
DUET VIRTUASOLO VIRTUA8” touch screen service kiosk5 button service kiosk
SOLO LINEAFor linear queuing
ALLEGRO
For customer counting
5 button service kiosk
SAM
SAM For keeping your installation updated and functional
ORCHESTRA
Centralised, server-based
ENSEMBLE
Local, server-based
SOLO
Local, embedded
Our product portfolio
WITH A QUARTER of the world’s population passing through one of our solutions every year, we have learned quite a lot. In fact, every day we learn from the thousands of our solutions deployed across the world – we call this combined knowledge QHow. We also invented a methodology for delivering the best solution – Customer Flow Management, CFM. We take all of our QHow
and channel it through six steps of CFM to deliver the correct and appropriate solution for your business and environment. Knowing how to manage customer experience in the Public, Health, Finance and Retail sector is our skill.
We have been doing it for over 30 years and lead the world. Let’s do it for you.
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