a perspective on organizational values with bob miller

Organizational Values

How to Understand and Make Values - Valuable

Bob Miller

September 22, 2011

Introduction & Expectations

R. W. Miller Jr. & Associates

R. W. Miller Jr. & Associates

Learning Outcomes

• Are organizational values important?• The Pros and Cons of organizational

values.• How to develop and implement

organizational values.• The results of values conflict.

Values

Values represent basic convictions that-

A specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.

Value is a judgmental element of what is right, good, or desirable.

Review dictionary definitions of values

60 Second Exercise–1–2–3–4–5

R. W. Miller Jr. & Associates

R. W. Miller Jr. & Associates

Corporate Culture

Ethic

s

Org Behavior

Leader

ship

Core ValuesOrganizational

Personality

Do Values Have a Priority?

Can you rank order your values?

Try Paired Comparisons

R. W. Miller Jr. & Associates

What Are The Pros & Cons of Organizational Values?

Pros:• .• .• .• .• .• .• .

Cons

• .• .• .• .• .• .• .

R. W. Miller Jr. & Associates

Who Should Be Involved In Developing Organizational

Values? • .• .• .• .• .• .• .

R. W. Miller Jr. & Associates

Importance of Values

1 2

Individuals enter organizations with notions of what is right and wrong with which they interpret behaviors or outcomes

3

Values generally influence attitudes and behavior.

Values lay the foundation for the understanding of attitudes and motivation because they influence our perceptions.

Share Some Organizational Values

R. W. Miller Jr. & Associates

Wegman’s Values

1.We care about people2.High standards are a way of life. We

pursue excellence in everything we do3.We make difference in every community

we serve.4.We respect our people5.We empower our people to make

decisions that improve their work and benefit our customers and our company.

Walmart

R. W. Miller Jr. & Associates

Since Sam Walton founded Walmart Stores, Inc., it has always been a

values-based, ethically led company. The values that guide our decisions and our leadership are the 3 Basic

Beliefs:• Respect for the Individual• Service to our Customers

• Striving for Excellence

Anyone Recognize These Core Values?

• Trustworthy• Loyal• Helpful• Friendly• Courteous• Kind

• Obedient• Cheerful• Thrifty• Brave• Clean• Reverent

R. W. Miller Jr. & Associates

Red Lobster

• Hospitality• Fairness• Caring• Respect

• Quality• Zip• Balance• Fun

R. W. Miller Jr. & Associates

Starbucks

R. W. Miller Jr. & Associates

• Our Coffee• Our Partners• Our Customers• Our Stores• Our Neighborhoods• Our Shareholders

• Service• Diversity• Inclusion• Openness to Change

R. W. Miller Jr. & Associates

R. W. Miller Jr. & Associates

Respect

Communication

Integrity

Excellence

?

• Ethical Behavior 90%• Commitment to Cust. 88%• Commitment to Ees 78%• Teamwork/Trust 76%• Commitment to

Shareholders 69%• Honesty/Openness 69%• Accountability 68%

• Social Respon. 65%• Innovativeness 60%• Drive to Succeed 50%• Environ Respon. 46%• Initiative 44%• Commit to Diversity 41%

R. W. Miller Jr. & Associates

The Area Represent

The Area Represent

ConstituentsConstituents Special Interest Groups

Special Interest Groups

Lobbyists

Lobbyists

Values Funnel for Politicians

R. W. Miller Jr. & Associates

• Upholding the Constitutional Right to Keep and Bear Arms

• Ensuring Equal Treatment for All• Protecting Our National Symbols• Freedom of Speech and of the Press• Maintaining The Sanctity and Dignity of

Human Life• Preserving Traditional Marriage• Safeguarding Religious Liberties• Preserving Americans’ Property Rights• Supporting Native American Communities

R. W. Miller Jr. & Associates

• Liberty• Justice• Equality for all• Community• Strong Middle Class Jobs• Defense of our shores• Modern Infrastructure• Economic Stability and Prosperity• Energy Independence• Environmental Protection

• Smaller Government• Personal Accountability• Local Decision Making• Fiscal Discipline• Serving the Taxpayers

R. W. Miller Jr. & Associates

R. W. Miller Jr. & Associates

Advertised

Social Responsibility

Integrity

Customer Service

ProfitsShare Holder Dividends

R. W. Miller Jr. & Associates

Power

Recognition

$$$$

Diversity

Honesty/Integrity

Employee Development

R. W. Miller Jr. & Associates

Teamwork

Quality

Customer Service

Individual RecognitionPower

Automony

It is my personal opinion that a high as 95% of

people that leave organizations of their own

accord, do so because of a values conflict.

R. W. Miller Jr. & Associates

So how do individuals deal with values conflict?

R. W. Miller Jr. & Associates

Individual Conflict Options

• Leave or run away– Refuse and force them to make you

leave• Suck it up and do it anyway• Discuss the conflict with the source• Get others involved

– Co-Workers, more senior managers, the public, the government

R. W. Miller Jr. & Associates

Organizational Options to Minimize Counterproductive

Values Conflict

• ?

R. W. Miller Jr. & Associates

R. W. Miller Jr. & Associates

Questions & Answers

Bob Miller, PHR

716 270-3020

r.miller@humanresourcesource.com

www.humanresourcesource.com