a netapp it people & process transformation story - deliver
Post on 22-Jul-2015
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NetApp IT transformed its service delivery by redefining the roles of storage administrators
• Team approach supports NetApp’sIT service delivery strategy
• Service engineers instead ofstorage admins
• Service manager responsibilitiesoverlap, eliminating silos
• Each role manages futureroadmaps, drives innovation,and provides continuousprocess improvement
• Job responsibilities, not people
Built a storage engineering team with new, intertwined responsibilities
• Stakeholder relationship management and effectivecommunications
• Service development and management
• Financial management, reporting, and analysis
• Strategy, planning, and goal setting
• Institutional knowledge sharing and learning about IT
Augmented Technical Skill Sets with Business Skills
Learn more at www.NetAppIT.com© 2015 NetApp, Inc. All rights reserved.
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