9 steps to creating a culture of caring & change ·...

#1  Awareness  &  Assessment  of  the  Current  Culture-­‐ Ask  yourself  3  questions  about  the  current  culture  of    your  organization...

-­‐What  stays?  Be  aware  of  the  great  things  that  work,  that  you  want  to  continue.-­‐What  goes?  Be  aware  of  the  things  that  are  not  working,  that  need  to  go.-­‐What’s  missing?  Assess  the  elements  other  organizations  have,  that  you  want,  

             but  that  are  lacking.  

#2  Values  &  Vision  (Foundation  &  Compass)-­‐ Values  are  the  BOSS:  of  decision-­‐making,  policy  development,  hiring,  and  strategy.-­‐ Vision  tells  who  you  are  (purpose),  where  you  are  going  (picture  of  the  future)  and      

             what  will  guide  your  journey  (values).  -­‐  Ken  Blanchard-­‐ What  are  some  keywords  that  describe  YOUR  vision?

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#3  Create  a  Coalition  (Draw  First  Followers)-­‐ You  have  to  tell  them  WHY  change  is  necessary.  Establish  relevancy,  this  creates  a  sense  of          

             urgency  and  helps  to  overcome  the  resistance  to  change.-­‐ Build  a  coalition  –  begin  with  the  LEADERS  –  not  just  people  in  leadership  positions,  

             but  the  natural  leaders  at  all  levels  of  the  organization  –  an  alliance  of  people  who                will  commit  with  you  to  be  champions  of  the  cause.-­‐ Framing  –  It  is  all  about  answering  the  question  of  What’s  In  It  for  Me?

#4  Be  the  Change  (Walk  the  Talk)-­‐ People  will  do  what  you  DO,  not  what  you  SAY.  They  will  never  change  unless  they  see  you  

             and  your  entire  coalition  LIVING  IT  in  a  very  visible  and  consistent  way.

#5  Remove  Obstacles  (Values,  Habits,  People?)-­‐ Expect  OBSTACLES.  Identify  and  remove  barriers  to  change  and  obstacles  to  participation.-­‐ This  might  mean  rejecting  values  of  the  previous  culture  (greed,  fear,  shame,  blame).  -­‐ This  might  mean  confronting  old  habits  such  as  self-­‐promotion,  or  aggression.    -­‐ This  might  mean  removing  people  that  are  standing  in  the  way  of  change.-­‐ What  are  some  obstacles  YOU  might  encounter?

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9 Steps to Creating a Cultureof Caring & Change

e-mail: ashcraft@childrens-choice.org

#6  Empower  (Resources,  Knowledge,  Info,  &  Skills)-­‐ Empower  people  (kids  and  staff)  to  align  themselves  with  the  vision,  give  them  the  

             resources,  knowledge,  information,  and  skills  to  be  able  to  handle  the  power  and                    control  -­‐  this  creates  a  sense  of  ownership  for  the  culture  of  change.-­‐ Mental  Model:  Flattened  vs.  Flipped  Hierarchy.  -­‐ Give  kids  a  voice  and  empower  them  to  create  their  own  experiences  and  expectations.-­‐ Empower  staff  to  evaluate  themselves,  design  environments,  and  create  curriculum.-­‐ When  empowerment  happens  at  every  level  of  the  organization  it  becomes  pervasive  -­‐  

             it  becomes  culture.

#7  Systems  Alignment  (Onboarding,  CQI,  Accountability)-­‐ Go  back  to  Values  and  Vision-­‐ De_ine  what  Values  you  will  hire  for  and  align  the  “onboarding”  systems.-­‐ Empower  staff  to  select  their  future  coworkers  based  on  these  values.-­‐ Align  CQI  (Continuous  Quality  Improvement)  systems  to  your  Vision  for  change.-­‐ Align  staff  accountability  systems,  which  balance  and  allow  empowerment.

#8  Celebrate  (Small  Wins,  Work,  Learning,  Change)-­‐ Produce,  track,  evaluate,  and  celebrate  the  small  wins  along  the  way  =  this  builds  

             momentum  and  keeps  change  moving  forward.-­‐ Celebrate  effort  and  hard  work.-­‐ Celebrate  organizational,  team,  and  individual  learning.-­‐ Celebrate  making  change.-­‐ Celebrate  the  big  successes.

#9  Ritualize  Culture  (The  Way  Things  Are  Done  Here)-­‐ In  order  for  change  to  stick,  you  have  to  institutionalize  it,  normalize  it,  routinize  it  -­‐

             and  make  it  become  the  new  “way  of  being.”-­‐ Storytelling  is  a  powerful  way  of  ritualizing  the  change.  Tell  stories  about  how  this  

             change  is  a  bene_it,  share  these  stories  until  you  are  sick  of  sharing  them  share  them                some  more.  Share  them  until  they  take  root  and  grow  and  have  a  life  of  their  own.-­‐ Create  “secret”  insider  code  words  and  slogans  that  become  a  ritualized  shorthand  of  

             your  culture  -­‐  your  values,  expectations,  and  vision.

9 Steps to Creating a Cultureof Caring & Change

e-mail: ashcraft@childrens-choice.org