8 tips for your tone of voice

TIPS for

8 Your Tone of

VOICE

Francis PrézeauOwner/President at Signature Canada

www.ca.linkedin.com/in/francisprezeau

f.prezeau@signaturecanada.ca

866-967-2137

Did you

KNOW?that on the phone, 86% of our communication comes

from our tone and only 14% comes from the words we use?

When face-to-face with someone, our body language makes

up 55% of how we communicate and 38% is from our

tone. This leaves only 7% to the words we actually use.

With that said, imagine how much room this leaves

FOR INTERPRETATION!

1 SMILE – FREQUENTLY!

Send a positive message to your brain before engaging in a conversation. The wider you open your mouth, the better your tone of voice… so show those teeth!

2 USE MORE INFLECTION

Than you would in face-to-face conversations. If you use the same amount of inflection in a phone conversation that you use in a conversation over the counter, you will sound (and be perceived) as monotone and boring

3 STAND UP STRAIGHT

BE

PROUD

4 MAINTAIN

GOOD

EYE CONTACT

5 FOCUS ON THE CALLER

If on the phone, FOCUS ON THE CALLERAvoid distractions or doing a few things at the same time.

6 ASK COMPLETE QUESTIONS

Would there be anything else I can do for you?

Is much BETTER than: “Anything else?”

7 NEVEREAT or DRINK while on the

PHONE

8 SPEAK UP – When you need to

SLOW DOWN – When you need to

FOLLOW THE CALLER’S PACE

TONE plays a very important part in all of our communications with our guests and customers. Whether you are on the phone or face-to-face, the tone will tell them what mood you’re in! This alone is a great reason to pay attention to how we communicate.

TRY IT! It really makes a difference if you SHOW and

SOUND INTERESTED!

For more information aboutSignature Canada Training Programs

www.ca.linkedin.com/in/francisprezeau

f.prezeau@signaturecanada.ca

866-967-2137

www.signaturecanada.ca/en