7 steps to entrepreneurial success

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Slides supplementing a framework for achieving success with a journalism startup

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7 Steps to SuccessEntrepreneurial Journalism

by Jeremy Caplan

These Slides:bit.ly/ej7success

Notes & Resources:bit.ly/ejsteps

7 Steps to SuccessSuccess in ActionLessons Learned

The Agenda

7 Steps to Success

Success in ActionLessons Learned

The Agenda

7 Steps to SuccessSuccess in Action

Lessons Learned

The Agenda

7 Steps to SuccessSuccess in ActionLessons Learned

Then... Questions & Discussion

The Agenda

Director of Education, Tow-Knight Center for Entrepreneurial Journalism at the City University of New York Graduate School of Journalism

Ford Foundation Fellow at the Poynter Institute

Time Magazine Reporter

Brief Personal Intro

@ The CUNY Graduate School of JournalismThe Tow-Knight Center for Entrepreneurial Journalism

Get Involved/More Info: bit.ly/entrepjournoInaugural Program 2011

First: 3 Reasons for Optimism

Revenue Pioneers Startup ExplosionIntrapreneurship

The Good News

Revenue Pioneers

Startup ExplosionIntrapreneurship

The Good News

Revenue Pioneers Startup Explosion

Intrapreneurship

The Good News

Introducing the 7 StepsA Framework for Entrepreneurial Journalism Success

Understanding the MarketMarket Research

1.

Assessing What’s Out ThereCompetitive Analysis

2.

Developing Your SubstanceContent & Structure Development

3.

Building Your CommunityOutreach and Marketing

4.

Cultivating SustainabilityLaying the Groundwork for Revenue

5.

Leading on the PathManaging and Partnering

6.

Adjusting on the WayMeasuring, Pivoting and Refining

7.

Understanding the MarketMarket Research

1.

QuantitativeQualitative

1.

QuantitativeSize of the audienceCustomer spending patternsTime spent on news sitesPenetration of smartphones

1.

QualitativeAttitudes toward media outlets? What (news) qualities are valued?

What searches are popular?What frustrates locals most?

1.

Approaches to ResearchFree tools (Ad Planner, Adwords)Quantitative databases Free survey resources (GForms)Small focus groups/observations

1.

Research ObjectivesUnderstand your communityIdentify opportunitiesOvercome assumptionsTest ideas

1.

Implementing FindingsClarify challenges and opportunitiesAdjust project objectivesUpdate features and contentFollow-up with survey subjects

1.

Assessing What’s Out ThereCompetitive Analysis

2.

What’s Working Already?Where Are the Gaps?

2.

What’s the current alternative to your project?

2.

What do people like most about it?

2.

What do people like least about it?

2.

Why haven’t others tried to do what you are trying?

2.

Or if they have... why have they failed?

2.

What characteristic would most distinguish your project from others?

2.

If you were to fail, what would be the most likely

explanation?

2.

Developing Your SubstanceContent & Structure Development

3.

Creating Quality ContentWireframing

3.

PlanningSketching on paperTesting out design ideasLow-cost brainstorming

3.

Benefits of WireframingGet a useful reality checkDiscover missing infoAvoid late surprises

3.

ToolsOmnigraffleKeynotopia

3.

Wireframing Resourcesbit.ly/wireframing_introbit.ly/wireframetips

3.

Content PlanningArgo Project30-day pre-launch planLaying the groundworkBlog your progress

3.

2 Argo Project Resources:1) docs.argoproject.org/starter-guide

2) Video: http://bit.ly/q80Nyn

3.

What’s Quality?What’s Not Quality...

3.

Starting the JourneyDesign Takes Time

3.

Building Your CommunityOutreach and Marketing

4.

Audience OutreachListening and Connecting

4.

Community EventsOpen HousesWine & CheeseLectures and DiscussionsCharitable Projects

4.

Key ToolsFacebookTwitter (Hootsuite)LinkedInYouTube

4.

Examples of Effective Outreach:

Social Media Case Studiesbit.ly/smcasestudies

4.

How to Arm Your Dashboard• Your Main Twitter Stream, Direct Messages & Mentions

• 3 Search Terms (You, Your Organization, Your Topic)

• Events, Issues and Groups

• 3 Lists (Key Experts, Key Competitors, Quality Curators)

2 Ways to Use Social Media to Listen & Assess

• Take the pulse of your community on issues that you’re researching or reporting on.

• Monitor how you’re doing, what are people saying about your ideas and your brand.

2 More Ways to Use Social Media to Listen & Assess

• Keep an eye out for trends, community concerns and questions.

• Share news, tips, information, resources, images, links and other material that helps strengthen the connection between you and your community

Cultivating SustainabilityLaying the Groundwork for Revenue

5.

Researching the RevenuePlanning the Budget

5.

Crunching NumbersSpreadsheets:

newsinnovation.com/models

5.

Crunching NumbersSpreadsheets:

newsinnovation.com/modelsLive Version: bit.ly/ejsheet

5.

Crunching NumbersSpreadsheets:

5.

Leading on the PathManaging and Partnering

6.

Assessing Your SkillsBuilding Your TeamDeveloping Partnerships

6.

Assessing Your SkillsWhat are you best at?Where are you weakest?What can/can’t you learn?

6.

Building Your TeamWho do you need most?What will draw them in?How will you pitch them?

6.

Developing PartnershipsWho can fill your gaps?Who has power/wealth?What do they want/need?

6.

Adjusting on the WayMeasuring, Pivoting and Refining

7.

Learning and PivotingMeasuring and Adapting

7.

Measure & AdjustWhat’s working/what’s not? Why?Select metrics that matter. Capitalize on successes, learn from failures. Rinse & repeat.

Key ToolsGoogle AnalyticsChartbeat/NewsbeatFacebook InsightsMailChimp Analytics

3.

“Don't get caught up in the numbers game. 100 relevant followers on Twitter is worth more than 1000 followers any day of the week.” - @bradjward

The Funnel

Funnel = A tool that lets you track a particular path, to see if you are successfully leading people to a particular action

Starting Point: Interested Community

Concluding Point: Action

Funnel UNICEF Example

Source: Analysis of UNICEF USA by Shabbir J. Imber Safdar

Example of Insight UNICEF Gained:

UNICEF Wednesday posts yield the highest clickthrough rates

Source: Analysis of UNICEF USA by Shabbir J. Imber Safdar

UNICEF Insight #2:UNICEF doesn’t benefit as much from click throughs after its 3rd

daily post

Funnel Benefits

✤ See where you are losing visitors

✤ See which methods of driving an action are most effective

✤ Make adjustments in your site to move toward your goals

The Benefits of Using Social Media Metrics

• Determine what works

• Spend time more efficiently

• Reach more people more effectively

Vizify.com

Vizify.com

Schmap.it

Bitly.com

Tweriod.com

TweetStats.com

Some Metrics to Measure:bit.ly/sm-analytics

7.

7 Steps Toward Entrepreneurial Journalism Success

Understanding the Market

Assessing What’s Out There

Developing Your Substance

Building Your Community

Cultivating Sustainability

Leading on the Path

Adjusting on the Way

1.

2.

3.

4.

5.

6.

7.

I. PreparationII. DevelopmentIII. Management

Success in Action

Some Surprising Secrets to Success...

Success Requires...

...Real World Outreach

Success Requires...

...Real World Outreach...Multiple Revenue Streams

Success Requires...

...Real World Outreach...Multiple Revenue Streams

...Networks & Partnerships

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships...Gradual Ramp-Up

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

...Reliable, Consistent Quality

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

...Reliable, Consistent Quality...Clarity of Design

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

...Reliable, Consistent Quality...Clarity of Design...Stellar Team

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

...Reliable, Consistent Quality...Clarity of Design

...Stellar Team...Effective Multimedia

Success Requires...

...Real World Outreach...Multiple Revenue Streams...Networks & Partnerships

...Gradual Ramp-Up...Periodic Pivots

...Reliable, Consistent Quality...Clarity of Design

...Stellar Team...Effective Multimedia

...Strong Sales

Beta Semester Spring 2011

The Tow-Knight Center for Entrepreneurial Journalism

The CUNY Graduate School of Journalism

Launching a Startup...

THE CUNY GRADUATE SCHOOL OF JOURNALISM NEW M.A. & CERTIFICATE PROGRAM ENTREPRENEURIAL JOURNALISM

4-MONTH PILOT PROGRAMOPEN TO HACKS AND

HACKERS ALIKE LAUNCHES IN FEBRUARY

FELLOWSHIPS & SCHOLARSHIPS AVAILABLE FOR TOP CANDIDATES

APPLY BY JAN. 21For more info e-mail Jeremy Caplan, Director of Education: jeremy.caplan@journalism.cuny.edu or

visit: http://bit.ly/entrepjourno

HACK THE FUTURE OF JOURNALISM

EducationResearchIncubation

3 Areas of Focus

ContentPlatformMobile

3 Types of Startups

Mid-Career JournalistsTop Grad Students

Techies/Bizzies

3 Types of Students

15 Weeks5 Courses3 Goals

Our Education Program

Successful StartupsJournalism LeadersUseful Experiments

Goals

Biz & CS ProgramsAccelerators

Non-Media Startups

Partnerships

Ethnic Media InitiativeSkills Courses

International Outreach

New Projects

Apprenticeship Program 2011

Tow-Knight Center for Entrepreneurial Journalism CUNY Graduate School of Journalism

Apprenticeship ProgramTow-Knight Center for Entrepreneurial Journalism

@ The CUNY Graduate School of Journalism

The Tow-Knight Center for Entrepreneurial Journalism

Efficient LearningFruitful Cross-Pollination

Brainpower Boosts

What Worked Well

Real World-ism HelpsPartnerships are Crucial

Prototypes Matter

What We Learned

Interested in learning more? The CUNY Tow-Knight

Entrepreneurial Journalism 2012 Program in New York City:

bit.ly/entrepjourno

These Slides: bit.ly/ej7success

Notes: bit.ly/ejstepsSpreadsheets:

newsinnovation.com/models

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