6 secrets of transformation ges 20111019
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6 Secrets ofTransformational Leadership
YB Senator Dato Sri Idris JalaMinister in the Prime Ministers Department,CEO of Performance Management and Delivery Unit (PEMANDU), Malaysia
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What is Transformation?
Transformation entails fundamental changes in: The way the organisation DOES its business (Doing) The CHARACTER of the organisation (Being)
It is not about minor tweaking!
It becomes a totallydifferent
organisation
It operates its businesstotally differently
BeingCharacter
Action
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Fundamental change of your action, will result inchange of your organisations character
The Transformation Formula
Doing
(Action)
drivesBeing
(Character)
Turnaround programme is an excellent way to change thedoing side of the equation
Transformational Leadership develops via the followingformula:
Acting your way into a new way of being
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Malaysias Transformation Has Begun
1 Malaysia(People First, Performance Now)
nt
ogramme
c
ogramme Vision 2020
ion
Governm
e
Trans
formationP
Econom
i
TransformationP
10th & 11th Malaysia Plan
Political
Transform
a
National
Transformation
Policy
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GTP Delivered 121% Of Its Target
NKRA Overall Performance 2010
Urban Public Transport
Crime
NKPIs 2010 Actual
107%
168%
International PanelReview Committee
1
Sir Michael BarberPartner, McKinsey UK; ex-Head of PrimeMinisters Delivery Unit (PMDU) of TonyBlair Administration
Michael HershmanCo-founder of TransparencyInternational; Current CEO of the FairfaxGroup
RaviBalakrishnanIMF ResidentRepresentative, Singapore
Sergei DodzinSenior Economist, Asia & PacificDepartment InternationalMonetary Fund
Rural Basic Infrastructure
Education
Low Income Household
Corruption
91%
156%
79%
121%
Overall Composite Scoring 121%
Stephen SedgwickAustralian Public ServiceCommissioner
Kwak Seung-JunChairmanPresidential Council for Futureand Vision
2Agreed Upon Procedure(AUP)
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Game of
Transformational Leadership:
Secret #1
the Impossible
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Transformational Leaders make the
impossible happen
Stand-based future managing the presentfrom the future
1
,
difficult to justify)
Conquer the fear of failure conversations!
Create a game so large, it will consume you
3
4
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Rakyat aresupportive of GTP
They are happy
84%Agreed
1
Everyone thought GTP 2010 targets were
impossible
with the initiativesunder the NKRAs Agreed
But can we deliverbig results fast ?
31%Agreed
And are confidentwe will deliver
71%Agreed
3
4
,5attended(KL, KK, Kuching)
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Crime rose for 3 years prior to GTP
Types of crime211,645209,582
196,780
209,825
Theft Snatch theft
Motorcycle theft
Car theft
Van/lorry/heavy machinery theft
Violent
crimes
Property
theft
200820072006 20091
Robberies without firearms
Gang robberies without firearms
Robberies with firearms
Gang robberies with firearms Assault
Rape
Murder
Break-in (night)
Break-in (day)
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Hotspot-based deployment
Pre-NKRA
1 Contingent, 5Districts
22 Balais (Stations)
501 Sectors
1 Contingent, 5Districts
22 Balais (Stations)
11 hotspots, eg
NKRA Approach
The Kuala Lumpur Story ILLUSTRATIVE
2,892 police officersdeployed for street
patrolling
Pudu, Bukit Bintang
2,892 police officersdeployed to patrol
at hotspots
5.8 police officersassigned to patrol Bukit
Bintang every day
263 police officersassigned to patrol Bukit
Bintang every day
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209,825
177,520
-15%
-32,305
38,037
24,837
- 35%
-13,193
CrimeCrime
2010 Full Year Results(January December 2010)
15% drop inIndex Crime
Jan-Dec2009
Jan-Dec2010
Jan-Dec2009
Jan-Dec2010
35% drop inStreet Crime
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Anchoring
Transformational Leadership:
Secret #2
on KPIs
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ETP: Anchoring on GNI per capita
Decompose the recommendations / projects into
contribution to GNI per capita
Make each lab member accountable to the justify
the contribution to GNI per capita
1
2
The whole lab members should and challenge the
proposals by the private companies or
recommendations
3
NUMBERS DO NOT LIENUMBERS DO NOT LIE
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Disci line
Transformational Leadership:
Secret #3
of Action
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Discipline of Action
Agree what constitutes success and measure
Breakdown action plans into detailed activities
1
2
an an trac resu ts, a ongs e act on p an
Roll your sleeves and get into the details
THIS IS REALLY HARD BUT EXCITING WORK!THIS IS REALLY HARD BUT EXCITING WORK!
4
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Discipline of action requires constant
monitoring e.g. via BlackberryWeekly reports
xxx
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Leverage + Discipline of Action
Ministerial
Meetings1
NKRA front-line~500,000 at federal
and state level
Problem Solving
Meetings (PSM)2
ineofActionMeetings
Weekly
(6-7 hrs / week)
Weekly
. m on c v
servants)
MinistryDMO +
Ministerialteams
PEMANDU
DPM / Cabinet
Delivery Task Force(DTF) Meetings3D
isc
ipl
Monthly
(6-8 hrs /
month)
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ETP Governance Structure to ensure delivery
ETP Updates,
Annual Report
Economic Council
Monthly, Annual
Secretariat
NKEASteering
Committee
EPP / BO
owners
Weekly
Monthly
Year-round
Respective Ministries /
EPP owners
LeadMinistries
InvestmentCommittee
Monthly Bi-Monthly
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Situational
Transformational Leadership:
Secret # 4
Leadership
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Change leadership style based on team development
Dissatisfaction Resolution ProductionOrientation
Productivity (Competence)
Situational Leadership
STAGE 2 STAGE 3 STAGE 4STAGE 1
Morale (Commitment)
Directive StyleEmpowering Style
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Winning Coalition
No man is an island
GLC Conflicting shareholders requirement i.e.government versus investors; business versus politics
1
Staff Engagement
Collaboration with competitors
ITS ALL ABOUT MANAGING POLARITIES
3
4
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> We conducted town halls, labs, Open Days
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Divine
Transformational Leadership:
Secret # 6
Intervention
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Two Experiential Human Paradigms
Human beings have limitedcontrol / influence over
what happens 40%controllable
60%uncontrollable
11
Life is a continuous
reduction of options time22
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How do you obtain divine intervention ?
On values and actions Be a Good Human Being
11 white
,not from the Black / Grey
Self Renewal Solitude & Reflection
(Theory of Enough)
22
33
grey
black
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Recap: The 6 Secrets of Transformational Leadership
The Game of Impossible
KPI Anchorage
Discipline of Action
30
Situational Leadership
Winning Coalitions
Divine Interventions
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Malaysia in Transition
1 Malaysia(People First, Performance Now)
nt
ogramme
c
ogramme Vision 2020
ion
Governm
e
TransformationP
Economi
Tran
sformation
P
10th & 11th Malaysia Plan
Politic
al
Transform
a
National
Transformation
Policy
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THANK YOU+ www.peman u.gov.my e p
+ www.pemandu.gov.my/etp/blog+ www.facebook.com/etpmalaysia
+ @etp_roadmap
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