5 compelling reasons to upgrade your old phone system now

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January 27, 2014

Collaboration for Midsize Business

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Parker Pearson & Advanced Logic Industries

Involved in selling Cisco phone & collaboration since 1996

20+ years working with clients solving IT challenges, 14 with ALI

Technology junkie, runner, opportunistic traveler & decent cook!

About ALI:

Advanced Unified Communications Specialized PartnerDeploy voice systems throughout the US Reputation for solving voice system problems & smooth rollouts

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33© 2013 Cisco and/or its affiliates. All rights reserved.

About Cisco:

Cisco Systems, Inc. designs, manufactures, and sells the worlds leading Internet protocol (IP) and communications products related to the collaboration and information technology industry worldwide.

Collaborating from the home office since 2004

15+ years in collaboration and communication sales, 6+ with Cisco

Husband, father, baseball coach and player, thought disruptor & Total Nerd!

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44© 2013 Cisco and/or its affiliates. All rights reserved.

Search for “Scan”:

Scanning the barcodes in this presentation will lead you to more information.

Today’s Agenda

Market TransitionsIntroduction of the

Business EditionWhat the Analysts are

sayingRecent Customer CasesNext Steps

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The Market is ChangingVideo CloudBYOD

By 2015, video will be 90% of internet traffic3

By 2015, 1.2M minutes of video sent per second3

1.5m Android device Activations per day1

4.6 iPhones sold per second, 4.2 births per second2

By 2015, 50% of CIOs expect majority of apps via cloud4

70% of enterprises using cloud technology5

1.) Google, as quoted in TechCrunch, 10/23/2013. 2.) Apple, Jan. 2012 press release, CIA World Factbook 2012 3.) Cisco VNI study, 2012 4.) Garter, The Ten Most Strategic Planning Assumptions, 2013. 5.)State of the CIO 2013 Study, CIO Magazine

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The act of people working together to reach a common goal.Collaboration:

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Collaboration is Changing

Data VideoVoice

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Collaboration is a

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Purpose Built

What is it?Business Edition 6000

IP Phone SystemVoice Mail w/ email integrationMobility and Device EqualizerIM & PresenceHD VideoCustomer Service CenterApplication RedundancySimplified Management

1 Hardware Appliance

Tablet

Smart Phone

Home or Office Phone

Personal TelePresence

What is it?Business Edition 6000

Support for 1000 users / up to 2500 devices1000 VM Boxes1000 IM users25 Attendants100 Contact Center Agents50 Sites3rd Party Application support

1 Hardware Appliance

Tablet

Smart Phone

Home or Office Phone

Personal TelePresence

Source: http://www.cisco.com/en/US/prod/ps10680/gartner_names_cisco_a_leader.html

Step 1: Choose your appsCollaboration in a virtual environment

• A large choice of communications applications supported co-resident.

1000 Users 2500 Devices

1000 VM/UM Users

PremiumEnterpriseBusiness

Department

100 Agents100 Traversal &

100 non-Traversal

50 Users / Group

1000 IM&P Users 2500 Devices2500 Phones

Call ControlCUCM

VoicemailUnity Connection

IM &Presence

Video Interworking

VCS

AttendantConsoleCUxAC

Contact Center CCX

Prime Collab. Provisioning

Emergency Responder

CERPaging

Cisco UCS C Series C220M3 serverUp to 5 co-resident Virtual Machines for your collaboration applications.

Step 2: Choose your devicesanywhere, anytime, and on any device

From value-based business endpoints to advanced and collaborative media endpoints

Tele-presencePersonal Video Jabber for Mac/Win

IP Phones Jabber for Mobile

EX60/906900, 79008900, 9900Series

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 15

Step 3: Plug it inBusiness Edition 6000

Tablet

Smart Phone

Home or Office PhonePersonal TelePresence

Voice Gateway(Cisco ISR Router)

Ethernet Switch

Business Edition 6000PSTNPSTNSIP ProviderSIP Provider

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How are we measuring up?

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Industry Analysts Agree

Cisco is…stretching their lead on the rest of the Collaboration industry...

Cisco is…stretching their lead on the rest of the Collaboration industry...

—Zeus Kerravala, Yankee—Zeus Kerravala, Yankee

Cisco is…stretching their lead on the rest of the Collaboration industry...

—Zeus Kerravala, Yankee

Cisco Confidential 2013

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18

Business Challengesfrom our customers

Challenge #1App Fear, BYOD Support Nightmare

Lots of Apps are free, Can I hurt my business by allowing these apps to be installed and used at work?How do I decide what devices to support?How can I tell my employees what will work and what wont?Is my DATA at Risk?

Solution #1Cisco Jabber and BE6K

• Do you Skype, Facetime, or IM/ Chat today?

• Do you have a plan to save time and efforts?

• How do you stay productive?

• What devices do your people use?

• How expensive will it be “Not” to have and efficiency plan?

60 month 3% Cisco Capital Lease$4.57 per user/ per month Want to add 100 phones and 3 years of Smartnet?

Total= $6.97 per user/ per month

Challenge #2Multi-locations, Legacy Endpoints, B2B

Just bought another company, 2k miles away, need to integrateCan I do anything with the existing video purchases we have made?My employees are trying to find solutions on their own

Skype Privacy Policy (excerpt)

• 1. WHAT INFORMATION DOES SKYPE COLLECT AND USE?• Skype may gather and use information about you, including (but not limited to) information in the following categories:• (a) Identification data (e.g. name, username, address, telephone number, mobile number, email address);• (b) Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your Skype user profile as

further described in Section 6);• (c) Electronic identification data (e.g. IP addresses, cookies);• (d) Banking and payment information (e.g. credit card information, account number);• (e) Call quality and survey results;• (f) Information about your usage of and interaction with Skype software, products, and websites (including computer, platform, device and connection information, client performance

information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and Skype WiFi enabled hotspot detection and usage statistics);

• (g) Products or services ordered and delivered;• (h) The URL of videos that you have selected to appear in your mood message;• (i) Skype test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);• (j) List of your contacts and related data (we will give you a choice as to whether you want Skype to use contact lists from other services to populate your Skype contacts);• (k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on Skype (please note that Skype does not

retain this information after completing the search or use it for any other purpose);• (l) Correspondence between you and Skype;• (m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the

number called); and• (n) Content of instant messaging communications, voicemails, and video messages (please see section 12);• (o) Location information, derived from your mobile carrier or from the mobile device that you use. In connection with the Qik products, you control when your location is shared with others.

Your location is displayed and shared with other Qik users only in accordance with your privacy settings. You also may create location information by "geo-tagging" your submitted content with location information. Please manage your privacy settings for location information carefully;

• (p) Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;• (q) Location information and device identifiers, derived from your device, when you search for or connect to a Skype WiFi compatible hotspot. This information may be used to improve

detection of eligibility to connect using Skype WiFi and for the purposes of offering, providing and marketing Skype WiFi to you;• (r) Access tokens for other accounts you associate with your Skype account (such as Microsoft account or Facebook), which are like an electronic key provided by the service that acts in

place of a password for authentication.• http://www.skype.com/en/legal/privacy/#collectedInformation

• What are you doing with Video today?

• How are you using it?

• Does Skype, Facetime, or IM/ Chat lack desired features?

• What devices do your people use?

• How expensive is your business travel?

• What will it cost you if you don’t have a video strategy?

60 month 3% Cisco Capital Lease$21.59 per user/ per month

4 EX60’s, Expressway GW, TP MCU Server and 3yr of all support

Solution #2Video Control Server and BE6K

Had this PBX thing for over 7 years, maintaining it is hardSpare Parts, Service Calls, $$$No POE, Gateways, etc..

Challenge #3System Down, No Budget,

Solution #3BE6K, Jabber, Cisco Capital

• How are you planning for the future?

• Investment protection and “No Planned Obsolescence” mean anything to your business?

• What devices will your people use in 3 years?

• With no existing budget, could we look at a monthly expense?

• I need 100 phones, give me your best price?60 month 3% Cisco Capital Lease

$8.09 per user/ per month

What was included?

Basic customization and install costs

BE6000 + VMW Hyp +100 CUWL BE

Jabber for Desktop 9.x for CUWL

3 yr UCSS for CUWL Business Edition -100 User per system

3 yr ESW Starter bundle CUWL BE licenses for service mapping

3yr Smartnet 8x5xNBD Unified CMBE 6000 Workspace Bundle

Legal HoldsPenalties for failure to retain messages (IM & VoiceMail)

Improve customer serviceRecord Recall Failure

Challenge #4Where did my information go?

Solution #4BE6K, Jabber, Donoma Software, Cisco Capital

• How are you planning for the future?

• Do you have an archiving GAP?

• What devices will your people use in 3 years?

• With no existing budget, could we look at a monthly expense?

60 month 3% Cisco Capital Lease$2.97 per user/ per month

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Unify for Gmail, Notes & GroupWise: Solution Overview

For users: One touch message handlingFor IT: Virtually touch free

ARCHITECTURE & LICENSING• Licensed per user.• Optimized for a virtualized environment with VMWare ESXi 4.x, 5.0.x single VM or high availability. Cluster Failover Supported

EXTENDED INTEGRATIONS:• Donoma Message Vault (voicemail archiving & management)• Cisco Jabber (Gmail)• IBM SameTime (Notes)• Novell Data Synchronizer (GW)

SECURITY: Secure Socket Layer (SSL) Encryption

SERVER REQUIREMENTSOperating System: Windows 2008 R2 x64 w/IIS RoleProcessor: Dual 2 GHz ProcessorHard Disk: 400 MB of available space

SUPPORTED PLATFORMS: Cisco Unity Connection Server 8.5.(1) SU 3 – 9.1(1a),

Cisco BE6000 and Cisco Hosted CallManager Ready

FILE MANAGEMENTMessages delivered to inbox as a .wav file.

1.7.14

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30

Archives voice messages in real time

Messages easily tagged & searchable for download, restoration or reporting.

Multi‐level administration roles.

Cisco’s Class of Service settings simplify administration.

New users automatically flagged for setup.

Complete audit trail reporting.

Donoma Message Vault

For more info or demo: Contact us! www.donomasoftware.com salesteam@donomasoftware.com

Toll Free US, Canada & UK:(866) 265-2770

Voicemail Archiving for Cisco Unity Connection Phone System

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• Archives all messages in real time

• Messages easily searchable for download or reporting

• Reduces disk space usage by up to 94%

• Custom Search Tags

• Multi-level administration roles

• Complete audit trail activity reporting.

• Easy archive re-location tools

• Customizable hold length by user & group

Donoma StoneScribe

For more info or demo: Contact us! www.donomasoftware.com salesteam@donomasoftware.com

Toll Free US, Canada & UK:(866) 265-2770

Instant Message Archiving for Cisco Unified Presence Server (CUPS)

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Why are there are so many choices?

One Partner, Complete Portfolio

ALI

TelePresenceTelePresence

Unified Communications

Unified Communications

Workspace AppsWorkspace Apps

CustomerCollaboration

CustomerCollaboration

Next Steps

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ALI: Deployment ServicesOur team keeps your deployment on schedule and on budget

Consultative Assessment

Project & Resource Planning

Deployment

• Work with your team to create a plan that works for you

• Removes additional burden on existing staff

• Experienced team speeds time to deployment

• Priority access to Cisco engineering

• Option for test lab deployment prior to rollout

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Special Incentives to help you be a HERO!Now is the time! Cisco Financial has great financial incentives including financial incentives for:

• phone system trade ins

• upgrading Cisco equipment

• adding video endpoints

• adding in web collaboration (Webex)….and more!

Talk to us for more details!

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 36

Parker Pearsonparker@ali-inc.com434.386.4284Cisco Business Edition 6000

http://www.cisco.com/go/be6000

Donoma Softwarehttp://www.donomasoftware.com/

Questions

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Thank you.

Cisco Confidential

Cisco Business Edition 6000http://www.cisco.com/go/be6000