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Factors affecting innovation strategy

CorporateStrategy

Organisationalcontext

Technologyevolution

National, Regional &Industry context

Internal environment

Integrative mechanism

s

Generative m

echanisms

External environment

InnovationStrategy

Utility

Efficiency Focused

• Infrastructure Management

• eSecurity

• ERP Applications

• Employee Self Service Portals

Our Value Proposition

Relationship Complexity

BusinessValue Innovation

Frontier

Competitive Advantage Focused

• Wireless Applications

• Bluetooth

• IT Strategy Consulting

• Process & Change Management Consulting

Enhancement

Effectiveness Focused

• Business Intelligence

• Collaborative Commerce

• Mobile Enhancements

• Consumer Portals

• Dealer Management System

• SCM/CRM

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44

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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ThemeGallery is a Design Digital Content & Contents mall developed by Guild Design Inc.

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31

PERSPECTIVE 2020: KEY MESSAGESThe decade in review

Transforming business, transforming India

An agenda for action

Shifting customer needs and delivery

An unparalleled impact on Indian

economy in the last ten years

Significant returns to all

stakeholders

A large unfinished agenda remains

Global economic crisis will have a

far-reaching and as yet uncertain

impact

32

PERSPECTIVE 2020: KEY MESSAGESThe decade in review

Transforming business, transforming India

An agenda for action

Shifting customer needs and delivery

Demographic shifts will fuel the growth of

new sectors, markets and service lines

The promise of technology to create new

opportunities needs to be balanced by the

risk of erosion in core markets

India can become a global innovation hub

and own business systems in at least three

areas

ICT-enabled solutions can drive socio-

economic inclusion of 30 million citizens

each year

33

Catalysing growth beyond

today’s core markets

1

Establishing India as a

trusted global hub for

professional services

2

Harnessing ICT for inclusive

growth

3

Developing a high caliber

talent pool of over 4 million

people

4

Building India as a

preeminent innovation

hub5

Five themes

AN AGENDA FOR ACTION ANCHORED ON A 5-FOLD VISION

• Winning through the downturn• Reinvented business models• New verticals, geographies and

customer segments

• Improved infrastructure (e.g., satellite townships)

• Corporate governance

• National security• Robust domestic

demand• Global branding

• ICT solutions for healthcare, education, financial services, public services

• Connectivity and access (e.g., broad-band rollout)

• Soft infrastructure (e.g., IT literacy)

• Primary and tertiary education quality and scale up

• Curriculum and faculty development

• Intellectual property framework (especially enforcement)

• Centers of Excellence• Entrepreneurship

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Q1 Results Stage 4:

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Title

TOMORROWTODAY

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Quality Excellence – Setting International Benchmarks

SEI-CMM Level 5

• For driving in-depth and Continuous process improvements• The World’s 1st IT Services Company Achieved in 1998

ISO 9001 • Built the basic framework for the processes• Achieved in 1995

Six Sigma• Sustaining Continuous process improvements by eliminating causes of defects • Started in 1997. 1000+ projects initiated till date

P C M MLevel 5

• Well-defined skill sets, role based competency mapping, ease of replaceability• The world’s first PCMM Level 5 company in Dec 2001

TL 9000• Reinforcing our technical competence with this quality standard for Telecom • World’s first Software Services company to be certified in Nov 2001

April 7, 2023 Managing a Smooth and Successful Integration

page 39

Culture integration planning frameworkSample input

• Newco exec culture session

• HP historical• CPQ historical• New HP brand• Competitive

environment• Customer

Sample output• Vision & governance

for new company• Balanced scorecard &

pay metrics• Leadership selection• Formation & start-up

of new teams• Customer (quality)

initiatives• FastStart program

Strategies

Corporateobjectives

Values

Structure & process

Metrics &rewards Behaviors

Policies &practices

North America• Dr. Alok Aggarwal, NY• Robert G. Daigle, ME• David E. Cooley, CT• Andrew Adelson, MA• Donald Kruszenski, CA• Edmund Voyer, NY• George Sawyer, CA• Marty Perelstein, CA• Mahesh Bhatia, CA• Ravi Prakash, CA• Sumathi Pundit, Canada

Evalueserve• Holding company registered at

Bermuda

Europe• Marc Vollenweider, AT & CH• Mike Taylor, UK• Amie Stark, UK• Ollie Snelling, UK• Geoff Simmons, UK• Prajeet Patel, Nordic• Tomas Backman, Nordic• Hedda P Moller, BENELUX• Jean Francois Lengelle, France• Reinhard Lorek, Switzerland• Urs Dommann, Switzerland

India• Ashish Gupta, Delhi-Gurgaon• 650 professionals• Infrastructure, HR, IT, Finance,

Logistics

Asia-Pacific• Daniel Sadhu, Singapore• William Kemmery, Australia

Truly Global

Marketing and Sales, Front-end on client projects

Operations, Service Back-end Offices

Israel• Laurence Neumann

Brazil• José Edson Bacellar, Brazil

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