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3M Industrial Business
3 I
After 100+ years, 3M hasn’t lost its innovative spark. In a recent survey of 236 corporate executives around the world conducted by The Boston Consulting Group, 3M ranked firstin innovation. 3M topped a list that included Microsoft, Sony,GE, Apple, BMW and Hewlett Packard.
And, in a survey of corporate reputations by Harris Interactive and the Reputation Institute, 3M advanced from 10th to 8th on the list of corporations with the best reputations in the U.S. On that list are J & J, UPS, Coca-Cola, Walt Disney, Microsoft, General Mills, FedEx, P&G and Dell.
An Innovative Company You Can Trust
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3M—Serving Industryfor over 100 Years
3M has been serving industrial markets since the company’s inception in 1902. Abrasives were quickly followed by tapes,adhesives and other industrial products. Our Industrial Businessis at the very foundation of 3M.
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A Big Global FootprintAs a global supplier, 3M serves its customers’ needs virtually anywhere in theworld. 3M—• Operates in 60 countries• Sells in over 200• Has 50% of its 70,000 employees located outside the U.S.• Has more than 50% of its $17B in annual sales from outside the U.S.
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• Understand your needs and your business.
• Improve the design, quality, productivity and safety of your products.
• Support your business locally and globally with the resources you need to get the job done.
We Promise To
We CanMake you
MoreProductive
3M Industrial Business
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How We Make You More Competitive
• Lowering total costs, including procurement.
• Increasing manufacturing productivity.
• Enhancing product design and performance.
• Improving quality with fewer defects, less waste.
• Protecting products and reducing losses in transit and storage.
• Improving worker and environmental safety.
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• Our commitment to collaborate with you.
• An unmatched ability to solve problems and deliver solutions using our technical expertise.
• A deep portfolio of 3M products and technologies.
• Our depth of resources to provide sales, service and technical support to customers anywhere.
• Use of Six Sigma tools and methodology to help solve your business problems.
What Differentiates Us?
3M Industrial Business
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We Can Help In Many Areas• Product engineering and design
• Equipment and production line development
• Raw materials processing, cleaning and preparation
• Final product assembly and finishing processes
• Product labeling, packaging, shipping and trace/recall
• Worker and environmental safety
• Fluid and air filtration
• Facility maintenance and repair
• Process improvement and service projects
3M Industrial Business
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Contact adhesivesHot-melt bondingStructural epoxiesLight-cure adhesivesConductive adhesivesSealants and solventsLaminating adhesives3M™ VHB™ TapeDouble-coated tapesReclosable fastenersBonding filmsProtective filmsStock/die-cut labelsMembrane switch materialsAdhesive transfer tapesGeneral purpose tapesMasking tapesPackaging tapesTape dispensing equipmentFacility marking
Abrasive belts, discs and flat stockRadial bristle brushes/discs
Resin-bond abrasivesSurface conditioning pads, wheels, and brushesLapping films
Micropolishing products
Box sealing/case labeling
Trace/recall systemsRespirators and hearing protection
Chemical sorbentsAir and liquid filtrationConcrete repairElectrical connectors
Fire protection, janitorial, and sanitary products
And many others…
Across Many Different Solutions
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How Does 3M Industrial Business Add Value?
• Technical application reviews/evaluation.• Process/methods development/mapping.• Equipment review/development.• Six Sigma process optimization.• Customized product development.• Worker education and training.• Ongoing technical support.• Global support capabilities.
3M Industrial Business
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How We Work TogetherCustomer Needs Assessment andPrioritization
Solutions Design and Development
Implementation And Ongoing Support
• Application reviews
• Process mapping
• Tech service methods analysis
• Procurement reviews
• Needs summary prioritization
• Process suggestions/ enhancements
• 3M product and technical capabilities
• Testing and evaluation
• Six Sigma projects with selected Customers
• Application implementation
• Equipment design and development
• Training/technical support
• Business agreements
• Global support
Selective Use of Six Sigma Tools and Methodology
3M Industrial Business
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Lower TotalAssembly Costs
Steps in Cleaning,Processing of Raw
Materials
Steps in ProductAssembly and
Attachment
Final ProductFinishing, Painting &
Labeling
1. Understand your BusinessCritical Issues (BCYs).
2. Discuss and organize specificimprovement opportunities.
3. Research and quantifyimprovement opportunities.
4. Confirm and prioritizeimprovement opportunities.
Deliverable: A prioritized list of projects that will help you attain your business objectives.
Example: Y-Tree AnalysisBringing Six-Sigma to Our Relationship
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Six Sigma Solves Customer ProblemA major national window manufacturer was experiencing qualityissues with one of its new product designs. 3M applied Six Sigma methodology and, together, the team developed a solution in less than a month.
“Because of Six Sigma, our customer complaints have been eliminated and our costs have been cut in half. This is real money. We fixed what was a customer problem for us and have extended the use of 3M™ VHB™ Tape to other products.” --Principal Engineer
As a result of Six Sigma, 3M is now a“benchmark supplier” for this customer.
3M Industrial Business
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Road Map To Success At Major Express Shipper
To better understand the customer, Process Mapping was applied to one of a dozen of processes used at the company’s huge campus.
Mapping led to an initial big idea—a 3M tape dispenser that saved 20% in raw materials and 50% percent in labor.
The customer was so excited about process mapping that it awarded 3M its box sealing tape business, all its new machine purchases, as well as tape on existing non-3M machines.
“Specifically, the mapping project made the decision easier. I was told they had needed to do something just like this, but they knew it would be a huge task. No one had the time,” the 3M rep reported.
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Technical Review Process
Technical Review Process
Rep Submits Opportunity
2
Tech Service Engineer AssignedTo Customer
3
Testing Performed4Report Issued With Cost Estimate5
Report Presented To Customer
6
Results ofCustomer Evaluation
7
Outcome Tracked/Reported
8Customer and Sales Rep Initiate1
3M Industrial Business has a formal process to extend the servicesof its labs to help develop solutions to our customers’ challenges.
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Technical Review Leads to Packaging Solution
A major computer manufacturer ships some servers in cartons with wood skids, making it impossibleto automatically tape the bottom of the carton shut.A 3M cross-functional team took the challenge.
The team developed a 3M-Matic™ Fully-Automatic Random Case Sealer specifically for the customer that senses when a server cartonis coming down the line and handles the box differently, without manual intervention or disruption to the high-speed packaging line.
3M Industrial Business
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Presenter Note: Use the next slide only withglobal customers as necessary.
3M Industrial Business
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Global Solutions Transfer ProcessNo matter where our global customers manufacture theirproducts, 3M can be there to help. With operations in over60 countries and a formal Global Solutions Transfer Process in place, 3M can pack up, deliver and helpimplement an application orsolution virtually anywhere.
3M Industrial Business
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Bringing Product Innovation and Reliability to Industry Worldwide
Over 30,000 products including: adhesives; cleaning, coated abrasives; electronics; fastening; filtration; packaging supplies, equipment and services; performance materials; specialty fluids; surface conditioning; safety; and tapes.
3M Industrial Business
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We’re the Process Experts!AdsorbingAdjustingAlertingAssemblingAttachingBar CodingBonding BrazingBreathingBrighteningBuffingBundlingBurnishingCarryingCautioning
CleaningClosingCoatingCollectingConnectingConvertingCovering CushioningCuttingDampingDeburringDegreasingDemolishingDetectingDiagnosing
FasteningFillingFilteringFinishing FlockingGasketingGrindingHearingHoldingIdentifyingInformingInsulatingJoiningLabelingLaminating
LocatingMarkingMaskingMendingMonitoringMountingPackagingPaintingPenetratingPlating PolishingPreparingPreventingProtectingPositioning
QuietingRefinishingReinforcingRemovingSafeguardingSandingSawingScrubbingScuffingSealingSecuritySensingShapingShieldingSilencing
SmoothingSolderingSplicingStripingTapingTackingTerminatingTestingTracingTrainingVerifyingWelding
3M Industrial Business
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Products in Virtually Every Category• Abrasive, Surface Conditioning and
Microfinishing Products• Adhesives• Electrical Products• Facility Care• Labels, Tapes/Fasteners for Die-cut Conversion• MRO• Packaging Equipment, Tapes, Supplies and Services• Personal and Environmental Safety Products• Specialty Materials and Additives• Tapes and Fasteners for Bonding• Tapes—Industrial
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Markets from Aerospaceto Woodworking
Aerospace/AircraftAppliance
ConstructionElectronics
Food/BeverageFurniture
Government/MilitaryMetals/Metalworking
Marine Mining
Maintenance/Repair/Operations Petroleum/Refining
Power Utilities/Communications Printing
Pulp/PaperTransportation
Window and DoorWoodworking
3M Industrial Business
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Abrasive, Surface Conditioningand Microfinishing Products
BeltsBrushes
DiscsHandpads
Radial Bristle Brushes/DiscsPolishing Films/Papers/Cloth
Lapping FilmsResin-Bond Abrasives
3M Industrial Business
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Bonding SolutionsAerosol
CyanoacrylatesDispensers/Dispensing
Hot MeltSealantsSolvents
Structural Liquids/Pastes3M™ VHB™ Tapes
Water-based/Solvent-based Contact Adhesives
3M Industrial Business
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Electrical ProductsAerosols/Sprays/Coatings
Cable/Wire Tie WrapsDiagnostic/Protection
EquipmentElectric Grade Epoxies
Electrical TapesFire Protection
Heat/Cold Shrink TubingInsulating/Jacketing/Repair
Light-cured AdhesivesLiquid/Powdered Resins
Lugs/ConnectorsMoisture/Corrosion Protection
Safety/ProtectionSplicing
TerminalsThermo-bonding Films
Wire Connectors
3M Industrial Business
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Facility Care ProductsCleaning Chemicals
Entrance MattingFatigue-resistant Matting
Hand Pads/Sponges/WipesHard Floor Maintenance
Personalized MattingSafety/Slip Resistant
MaterialsSorbents
3M Industrial Business
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Converter Marketsand Materials
Conductive AdhesivesDouble-coated Foam Tapes
Double-coated TapesElectronic Switch/Display
AdhesivesLaminating Adhesives
Performance LabelsReclosable Fasteners
Screen Printable AdhesivesSingle-coated Foam Tapes
3M Industrial Business
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MRO ProductsJust a Few Examples
AdhesivesCleaning Products
Concrete Maintenance/RepairProducts
Gum RemoverDuct Tape
Maintenance SorbentsMasking Tapes
Safety Stripe TapesVinyl Tapes
Utility Cloth for Surface PrepWire Marking Tape/Dispenser
3M Industrial Business
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Packaging Equipment, Tapes and Supplies
Air Cushion PackagingCase Labeling and
Sealing SystemsDocument/Label Protection
Productivity SolutionsPackagingTapes
Remote Sensing Tapes and Reflectors
Tape Dispensers
3M Industrial Business
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Personal/Environmental Safety Products
Chemical Sorbent MaterialsEye/Head/Face Protection
Hearing ProtectionRespirators
3M Industrial Business
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Specialty Materials and Additives
Aluminum Matrix CompositesAnti-Corrosive Coating
Battery ElectrolytesCeramic Microspheres
Ceramic Textiles/CompositesEngineered Fluids
Fire Protection FluidsFluoroelastomers
FluoropolymersFluorosurfactants
Heat Transfer FluidsMetal-coated Particles
Mist Control AgentsPerformance Fluids
Structural Firefighting Agent
3M Industrial Business
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Tapes/Fastenersfor Bonding
3M™ VHB™ Tapes
Adhesive Transfer
Double-coated Film/Paper
Double-coated Foam
Membrane Switch Materials
Reclosable Fasteners
3M Industrial Business
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Masking and Surface Protection
3M™ Accentrim™ ProductsDuct Tapes
Foam TapesMasking Tapes
Metal Foil TapesPolyester Tapes
Polyethylene TapesPolyurethane Protective Film
PTFE FilmSpecialty Tapes
Tape Dispensing
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