30 fantastic volunteer retention ideas workshop #215
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30 Fantastic Volunteer
Retention Ideas
Workshop #215
Idea #1
Reward their Effort
What kinds of things can you give volunteers to
reward them?
True or False?
These gifts alone keep volunteers coming back.
False!
All volunteers need to feel that their efforts
are appreciated!
Idea #2
Match the reward to the person
Idea #3
Make new volunteers feel
welcome.
Idea #4Manage your Region or your volunteer position with your heart not your
head
Which is better?
A pat on the back and a sincere thank you versus reading a list of names of people you want to thank?
“A pat on the back” and sincere thank
you.
Which is better?Offering a spontaneous show of appreciation or a plaque given at the end of the season? Spontaneou
s appreciation
is always wonderful!
Which is better?
An RC taking all new Regional Board Members out to lunch versus buying a lunch gift certificate?
This lunchIs great!
Which is better?Writing a sincere, heartfelt thank you note sent in the mail versus a standard form email sent out to all volunteers?
Idea #5
Know your Volunteers as
People
Idea #6
Train your
volunteers
Idea #7
Accentuate the Positive
Catch volunteers doing something good!
Idea #8
Change the “Volunteer of the Year” and go to “Volunteer of the
Moment, Day or Week”
Idea #9
Survey your Volunteers
Idea #10
Praise beyond your own Region
Idea #11
You can’t lead by
email alone
Idea #12
Practice what you preach
Proclaim the AYSO Philosophies
Give an example of how each of the Six AYSO
Philosophies exemplifies volunteer retention.
How can you use these ideas?
Everyone Plays® – Every volunteer
is important.Balanced Teams Open RegistrationPositive CoachingGood SportsmanshipPlayer Development
Everyone Plays®
Balanced Teams – We need to thank, acknowledge and reward every volunteer, not just the coaches and referees. It is the “balance” of all the volunteers doing their jobs that makes a Region successful.
Open RegistrationPositive CoachingGood SportsmanshipPlayer Development
Everyone Plays®
Balanced Teams
Open Registration – Every parent should volunteer in some way. Volunteering is not just for a few people.
Positive CoachingGood SportsmanshipPlayer Development
Everyone Plays ®
Balanced TeamsOpen Registration
Positive Coaching – If we expect parents to volunteer and stay with AYSO each year, then we (the RC and Regional Board) have to be positive role models.
Good SportsmanshipPlayer Development
Everyone Plays ®
Balanced TeamsOpen RegistrationPositive Coaching
Good Sportsmanship – One of the secrets of keeping volunteers is to get them together for team building and something fun. Volunteers need to feel that they are part of a team and that they are all valued equally.
Player Development
Everyone Plays®
Balanced TeamsOpen RegistrationPositive CoachingGood Sportsmanship
Player Development – It is just as important to train and develop volunteers as it is players. Volunteers need to have training and support to be successful.
Idea #13
Give Volunteers Options
Idea #14Respect your Volunteers’
Time
Idea #15
Recruit the Right People
Idea #16
Remember the Spouses
Idea #17
Encourage each Board Member to develop a “TEAM”
concept for the volunteers who work with
them
Idea #18
Whenever possible, recognize
volunteers in a public way in front of their
peers
Idea #19
Talk about volunteers in a positive way behind their
back
Idea #20
Don’t deceive volunteers
Idea #21
Start, and end, meetings
on time!
AYSO
Idea #22
Don’t expect volunteers to stay long if you are always
operating in a “crisis management” atmosphere.
Idea #23
Don’t recruit more
volunteers than you
need
Idea #24
Help volunteers develop a succession plan
Name_________________
Position________________
What is your succession plan?
If you had to leave your position tomorrow, who would take over?
Idea # 25
Always debrief at the end of the season or
after an event
Here’s a Good Idea:
• Have a “We Survived Registration” lunch after the last day of registration.
• Remember to invite all the workers from previous registration days.
• Make sure they know this is a “thank you” for their effort.
Idea #26thank you!!
Say:
please and
Idea #27
Provide something that either youth or adult volunteers
need
• Offer to write a letter of recommendation for college or for a job application.
• Offer to be a reference when teenagers are applying for a job.
• You can do the same type of thing for your adult volunteers. Create letters and certificates of appreciation.
Idea #28
Keep it fun and volunteers will
return
Idea #29
Bring your Regional Board Members to an AYSO EXPO
Idea #30
Start a Regional Hall of Fame
The Hall of Fame can recognize any volunteer or player who has made a significant contribution
to soccer and AYSO at the Regional, Area, Section or
National level.
Idea #31Recognize a different
volunteer at the concession stand or on
the field every weekPut a sign up that says:
“Find John Buckley, shake his hand and thank him for being an AYSO
volunteer.”(Secretly get a picture to put up next to his
name)
Conclusion
• We all deserve a thank you for our volunteer efforts – give thanks freely.
• Establish an active plan to reward your volunteers – it’s their “pay”.
• Remember, everyone is important.
• Keep it fun and volunteers will return.
Email additional ideas for retaining volunteers to:management@ayso.org
Thank you for attending!
Workshop #205
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