24、ncr control procedure-英
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RG/QHSE CX C.242013
Unqualified control program
1 Purpose and scope of application
Correct identification identification isolation re!ie" and disposition of nonconfor#in$ product. Pre!ent
un%ualified unintended use or deli!er&.
! "#$ % &'
'(is procedure is applica)le to t(e co#pan& fro# ra" #aterials to t(e factor& found after product deli!er&
and start usin$ t(e control of nonconfor#in$ product.
2 ( )* *ocu#ents and ter#s
2.1 ( )* *ocu#ents
G+/' 1,001-200 idt S ,001+200 , -./ 0 123'(e %ualit& #ana$e#ent s&ste#
re%uire#ents
,4 -5 67123 '(e factor& %ualit& assurance a)ilit& re%uest
P spec Q1 89:,; ? @A -./ 0 3 '(e nint( edition of t(e oil and
$as industr& #anufacturin$ enterprise %ualit& #ana$e#ent s&ste# standard
2.2 ter#
2.2.1 + aste scrap of nonconfor#in$ product.
2.2.2 B4+ C12D EFGHIJRe"or5 in order to #a5e t(e un%ualified
products confor# to t(e re%uire#ents and #easures ta5en to it.
2.2.3 BK+ L MD EFGHIJRepair for t(e un%ualified products #eet
t(e intended use and t(e #easures ta5en.2.2.4 NOP+ Q?C R12 SConcessions to recei!e per#ission to use or release
does not confor# to specified re%uire#ents.
2.2.6 + T U *U *V WX ROP * E ? Y Z
Pic5 use "(en a purc(ased co#ponents or outsourcin$ of un%ualified accordin$ to t(e prescri)ed conditions
of t(e #ono#er sortin$ acti!ities.
2.2.7 +[' \]^
'(e un%ualified found un%ualified product after deli!er& or use is often referred to as t(e site is not %ualified.
3 responsi)ilit&
3.1 - _` abR W cdbR ae Wf Eg
.h i j i /
Qualit& inspection center is responsi)le for t(e identification identification of nonconfor#in$ product
responsi)ilit& 8ud$e#ent and records "(en t(e inspector is una)le to deter#ine responsi)le reported to t(e
co#petent tec(nical personnel and unit (ead.
3.2 g. -k / -lm 5nh n - _` ?
Co#petent deput& $eneral #ana$er of %ualit& %ualit& safet& and en!iron#ental protection tec(nical
depart#ent %ualit& inspection center is responsi)le for re!ie" and disposition of nonconfor#in$ product.
3.3 o p !q j n o$rs_`t jruv 4
wW S Wx J
Supplies co#pan& production units sales depart#ent #aterial distri)ution center and ot(er units tocooperate "ell for non9confor#in$ product identification record and %uarantine "or5 and can participate in
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t(e re!ie" of nonconfor#in$ product specific i#ple#entation of t(e disposal of non9confor#in$ product.
4 4w"or5in$ procedures
4.1 dentif& record and identif& t(e un%ualified #aterial
4.1.1 U yG U z W{ uv w( W x ;|P
procure#ent outsourcin$? products find nonconfor#in$ product )& t(e inspector
recorded in t(e ta$ accordin$l& issued re8ected.=or purc(ased products found in t(e process of production is
un%ualified t(e inspector do correspondin$ identification record and specific article 4.1.2 s(all pre!ail.
4.1.2 _ W{ u w( W6bR x ; e.$. return? s(ould not )e
"it( t(e ta$ can la)el >on t(e nonconfor#in$ area?.
4.1.4 _ W{ }; } BCD? isolated stora$e@
)z4_W}q Y y z ;"or5s(op? nonconfor#in$ area deposit@
cz BW{ n o$rs_`5.W{! R' / =ro#
t(e user returns to t(e nonconfor#in$ 5ept )& t(e sales depart#ent to re$ister and pa& t(e #aterial
distri)ution center or$anied )& t(e co#pan& to identif& t(e post9processin$.
4.2.3 W{h i Y WTIJW - _` , 3
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Has )een isolated nonconfor#in$ )& tec(nical personnel or$aniation anal&sis researc( sa!in$
#easures are put for"ard and t(e %ualit& inspection center is responsi)le for esta)lis(in$ t(e nonconfor#in$
para#eter.
4.3 '(e re!ie" of nonconfor#in$ product
4.3.1 Fe!el 1 re!ie" process4.3.1.1 i x ; 3? discarded@>4? concessions to recei!e@>6? to secondar& re!ie" and
eplain t(e reasons.
4.3.1.3 h _` 'W js - _`
'ec(nolo$& center after si$nin$ countersi$ned application unit to send %ualit& test center.
4.3.1.4 ;B4
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(and in to t(e a)o!e infor#ation to t(e %ualit& and safet& of en!iron#ental protection.
4.3.2.3.2 { -lm 5n g. -k / 0W R i 'W -
lm 5n i W uv W ;
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4.6 i '(e po"ers and aut(orities of office of t(e re!ie"ers
4.6.1 -lm 5n f $ ? Wc GHh IJ
Qualit& and safet& of en!iron#ental protection to audit report data do not need to ta5e t(e contents of
t(e tec(nical #easures or not suita)le for re!ie" s(all not )e secondar& re!ie" or$aniation.
4.6.2 i ;-8includin$ parts and co#ponents? "(et(er in
t(e finis(ed products >se#i9finis(ed products? in t(e li)rar& transit or (a!e used s(all )e reco!ered.
4.7.4 12 W NIJW {g. -k / T Ny ;
N
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%ualified inspectors to c(ec5 and re!ie" it in t(e record after t(e#.
4.7.: ;
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a)ilit& to sol!e pro)le#s@
)? W /./eg. q ! S V W=%
W n #$ V ! VW { n ~ * +
n e#er$enc& $eneral #ana$er #ana$e#ent representati!e in c(ar$e of sales production leader can
oral appro!al ser!ice plan )ut "it(in t(ree da&s t(e sales depart#ent #ust su)#it "ritten file to )eappro!ed. Bo co#pan& leader appro!al t(e rele!ant epenses "ill )e )ear )& sales depart#ent@
c? J_ W J(en Ser!ice sc(e#e s(ould )e added s(ould (a!e t(e
i#ple#ent plan.
4.:.2.2 i % 'W % ? y Q}R z, -
Ser!ice personnel arri!ed at t(e scene un%ualified $oods "(ic( )e found "ill )e identified >listed
#ar5in$ or stored in a desi$nated area?
4.:.2.3 a? /WSGHIJW'(e un%ualified processin$ on t(e spot
can ta5e t(e follo"in$ #easures )ut not li#ited to t(is.
)? i % W 6~ Send ser!ice personnel to t(e "ellsite to de)u$ and
rectif& resu#e t(e function of products@
c i % r*W 6~ Send ser!ice personnel to t(e "ellsite to replace parts
reco!er& product function
d L g16 ~Deet t(e product #ain function "(ic( (as ne$otiated "it( t(e
custo#er
epr*W 5 6] Pro!ide spare parts to ensure t(at product function can )e
use nor#all&.
4.:.2.4 c GHf [Ua IJW WGH .
Bo #atter to adopt "(ic( #easures s(ould )e ti#el& for instructions to adopt t(e )est ser!ices
4.:.2.6 6 S6GH WK/tIJW *W c * / W i $! ', 3
Resu#e t(e function of product as #uc( as possi)le to ad8ust repair or ot(er #easures to reduce t(e
c(an$e s(ould (andle t(e "it(dra"in$ of donAt need to c(an$e a ser!ice personnel to t(e co#pan& s(all )e
su)#itted to t(e user si$nature after confir#ation of t(e product and custo#er ser!ice report e!aluation for#
4.:.3 Y'(e anal&sis of t(e field is not %ualified
4.:.3.1 i B W ?h YW
(en ser!ice personnel returned to t(e factor& t(e un%ualified product s(ould )e )rin$ )ac5 to do
tec(nical anal&sis
4.:.3.2 i ' , 3W
fter t(e site ser!ice personnel return to t(e factor& s(ould su)#it to t(e un%ualified product report
"it( t(e detail description of t(e un%ualified.
4.:.3.3 n / ?Y ' -lm 5nW -lm 5 %
n y W 1 E tzW ( j ?"YW
IJW{ a j J
Sales and ser!ice depart#ents s(ould )e classif& and su##arie t(e !arious ser!ice infor#ation and
su##it t(e %ualit& safet& en!iron#ental depart#ent %ualit& safet& en!iron#ent depart#ent or$anie rele!ant
unit for un%ualified cause anal&sis #a5e correcti!e action and t(en )e carried out )& responsi)ilit& unit. t(e
unit to "(ic( t(e responsi)ilit& to i#ple#ent.
4.:.3.4 n JW -lm 5n / Sales and ser!ice depart#ent is responsi)le for trac5in$ !erification i#pro!e#ent effect and to infor#
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t(e !erification effect to ! %ualit& safet& en!iron#ent depart#ent
4.:.3.6 1 W{ n
(en necessar& sales depart#ent s(ould infor# t(e !erification effect to custo#er.
4.:.4 '(e disposal of t(e un%ualified #aterial
4.:.4.1 n B o$rs_`QWo$rs_` Bonconfor#in$ #aterial s(ould )e returned to t(e distri)ution center stora$e )& Sales depart#ent
#aterial distri)ution center set up t(e account.
4.:.4.2 -lm 5n ( j ? R /
Qualit& safet& en!iron#ent depart#ent or$anie related units to do appraisal process
6 ( )* Rele!ant docu#ents and records related docu#ents and records
6.1 ( )* rele!ant docu#ent
, S./3dentification and tracea)ilit& #ana$e#ent pro$ra#
6.2 Record
, 3n%ualified product account
,Y 3n%ualified product anal&e record
,BK /NOP / 3 n%ualified product repair/concession recei!in$
application/disposal for#
, 3n%ualified product secondar& re!ie" list
, N 3n%ualified product concession application for#
, 3'(e un%ualified or product failure report
, 3Product ser!ice report and custo#er e!aluation s(eet
7 n%ualified product control flo" c(art
additional re#ar5
+
{ -lm 5n K WK i+
'(is procedure is re!ie"ed )& t(e %ualit& safet& and en!iron#ent depart#ent
t(e re!ision C(en Jue(ua
10
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+n%ualified production control proceed dra"in$
Un!"#$%$&' )*+'!,-$+n ,+n-*+# )*+,&&' '*".$n/
Qualit& test center Relati!e depart#ent
=ind un%ualified
re#ar5
solation
record c(ec5
Confir# #et(odCarr& out #et(od
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n%ualified control pro$ra# RG/QHSE CX C.242013
Unqualified account
ta)le code + RG/QHSE
CX.2401
Y y z+ planty"or5s(opz+ 0 code+0
ite#
0
date
&
n%ualified
code
&
5ind
na#e
0
*ra"in$
no
-)
Qt&.
a j
Responsi)le
unit
n%ualified
content
/
Result/ti#e
1
re#ar5
+ +
c(ec5+ ta)le #a5er+
BK/NOP/n%ualified product repair/concession recei!in$ application/disposal for#
'a)le code+RG/QHSE CX.2402
planty"or5s(opz date code+
na#e 0 *ra"in$ no code #
#aterial
-)
Qt&.
4
or5in$
ti#ey-
"ei$(tz
N /{
IJ
application
reasons #easures
of concession and
epected
co#pletion ti#e
a j leader+
*eter#inin$
opinion
h _`
'ec(nolo$&
unit
340
1
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n%ualified control pro$ra# RG/QHSE CX C.242013
- _
`Qualit&
test unit
340
%
Rec(ec5
condition
tester
340
result
tester
8 first sa!e )& inspection
n%ualified secondar& re!ie" list
ta)le code+ RG/QHSE
CX.2403
0 code+
=ill in )&
application
people
e
Production
na#e
n%ualified
na#e
*ra"in$
no0
n%ualified
pro8ect
Bo. *
)
Happen
"or5s(op
q
Happen
ti#e q
IJ +=or disposal of nonconfor#in$
ad!ice correcti!e actions and esti#ated finis( ti#e
si$nature+ c(ec5+
ti#e+
=ill in )&
c(ec5 unit
"Y reason anal&sis
+
processin$ instruction
+
g. -k / *irector deput&
$eneral #ana$er of %ualit&+
attendant
i
date+
place+
2
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n%ualified control pro$ra# RG/QHSE CX C.242013
N
n%ualified concession application for#
'a)le code+ RG/QHSE
CX.2404
0 code+
0 Contract no+
N Concession application pro8ect+
N -) Concession application nu#)er+
N /{Concession application reasons+
5 yz1 RG $roup>sta#p?
g. -k /y 6z%ualit& !ice $eneral #ana$er >si$nature?
custo#er opinion
+
yzcusto#e>sta#p?
y 6zCo#petent %ualit& !ice $eneral #ana$er>si$nature?
'(e un%ualified or product failure report
ta)le code+RG/QHSE CX.2406
0 code+
custo#er na#e
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n%ualified control pro$ra# RG/QHSE CX C.242013
n%ualified description+
S9 *escription of t(e un%ualified indispensa)le content+
w :;w w T y?@?A % 2%
>< 7 jBtz ] FGHIJ3 ) 4 5 6 % t t(e ti#e of t(e
"or5in$ en!iron#ent operation situation t(e continuous operation ti#e t(e status of t(e e%uip#ent
"(en t(ere is un%ualified >rotational speed dept( #ast (ei$(t oil te#perature all 5inds of pressure
inde tonna$e tor%ue etc.? as "ell as t(e #easures ta5en in case of a)nor#al
j =ill in t(e unit+ iReport+ ti#e+ 3 4 0
Product ser!ice report and custo#er e!aluation s(eet
ta)le code+RG/QHSE CX.240 code+
C na#e+ j unit+ D ser!ice start and end ti#e+ 3 4 0 3 4
0
production na#e
80/0
#odell
0
code
j custo#er
unit na#e
i
Ser!icepersonnel
to fill
0
ite#
sol!ed pro)le# @ "
Causes of t(e pro)le#
+
4
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n%ualified control pro$ra# RG/QHSE CX C.242013
fill in
)&
custo#er
% 0 arri!al date+ 0 departure date+
> E!aluation of ser!ice attitude+ E satisfaction
EF +asic satisfaction E *issatisfaction
i h GH Ser!ice personnel tec(nical le!el+ E (i$(er E (i$(
EI fair
i 4wJ ser!ice person "or5in$ efficienc&+ E (i$(er E (i$(
EI fair
' GH E%uip#ent after ser!ice reco!er& le!el+ Em full9reco!er&
EF)asic rece!er& EnY6O $reed to restore so#e function
KL Hope t(e product i#pro!e#ents+
yzcusto#er si$nature>sta#p? 0 date+
M
fill
in )&
ser!ice
station
% 0 arri!al date+ 0 departure date+
i E!aluation of ser!ice attitude+ E EI EN
i O 6)ill c(ec5 si$n it of ser!ice personnel to
O+ill y B.z
Y! / 6yzSer!ice )ranc( #ana$er si$nature >sta#p? 0 date+
! yz Si$ned )& sales ser!ice corporation >sta#p? +
Bature of t(e fault+ E 7 '(e indi!idual fault Ea Fia)ilit& fault EV
-+atc( failure EP>ccidental fault
-lm 5nccidental fault+ si$natureysta#pz 0 date+
6
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