2020 02 26 digital shift humane tech naveen shamsudhin · n@naveen.cc. anxiety -stress depression...

Redesign

Naveen Shamsudhin, PhDn@naveen.cc

Anxiety - Stress

Depression – Loneliness

Attention Deficit Disorder

Sleep Deprivation

Addictive Behavior

Physical Harm

• Wilmer et al., Frontiers of Psychology 2017• Elhal et al., Computers in Human Behavior 2016

72%

Keep their phones within 5 feet of

themselves

67%

Check their phones for calls or msgs when it did not ring/vibrate.

65%

Check their phones within 5 min of

waking up

2617

Daily taps, clicks, and swipes

28%

Of waking time spent on phones & tablets

85%

Check their phones while speaking with

family & friends

Reed, J., Hirsh-Pasek, K., & Golinkoff, R. M. (2017). Learning on hold: Cell phones sidetrack parent-child interactions. Developmental Psychology, 53(8), 1428–1436. http://dx.doi.org/10.1037/dev0000292

Cell phone calls disrupt learning abilities of toddlers

Dark Patterns

Confirm shaming

Forced Continui-

ty

Privacy Zuckeri-

ngTrick

QuestionsHidden Costs

Bait and Switch

Roach Motel

Misdirect-ion

Ads in Disguise

Friend Spam

Prevent Compar-

ison

Sneak into

Basket

darkpatterns.org

Confirm shaming

Forced Continuity

Privacy Zuckering

Trick Questions

Hidden Costs

Bait and Switch

Roach Motel

Misdirection

Disguised Ads

Friend Spam

Compare Prevention

Sneak into Basket

Dark Patterns

Dark Patterns

Confirm shaming

Forced Continui-

ty

Privacy Zuckeri-

ngTrick

QuestionsHidden Costs

Bait and Switch

Roach Motel

Misdirect-ion

Ads in Disguise

Friend Spam

Prevent Compar-

ison

Sneak into

Basket

darkpatterns.org

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Dark toHumane

SeekingSolutions

“marked by compassion, sympathy, or consideration for humans or animals”

“characterized by or tending to broad humanistic culture”

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Refuse..

Redesign

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.. SeekingSolutions

Rethink

No phones

when around kids in conversations

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Refuse.. Reduce

Redesign

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outReach

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Refuse.. Reduce

Redesign

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RedesignoutReach

Group Dynamics

Social Reasoning

Decision-making

Sense-making

Attention & Cognition

Emotions

Humane Design Guide

Group Dynamics

Social Reasoning

Decision-making

Sense-making

Attention & Cognition

Emotions

Emotions

“Design engenders calm, balance, safety, pauses, and supports circadian

rhythms”

Attention & Cognition

Emotions

“Design enables to bring more focus and mindfulness”

Decision-making

Sense-making

Attention & Cognition

Emotions

“Design enables to consider, ... express and feel grounded … Gain agency, purpose and mobilization of intent”

Concluding Thoughts

• The problems do not lie with technology itself, but in the people who create them.

• There is no one-stop guide or solution. We need a multi-faceted approach to

humanize technology.

• Please don’t humane-wash your products and services.

• “All design involves futures, and all futures involve ethics.”

• “Don’t be evil. Refuse #darkpatterns”

Refuse Reduce

Redesign

RedesignoutReach

HumaneTechnologies

Let us collaborateNaveen Shamsudhin, PhD

n@naveen.cc