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2019 ROBOTICS PROCESS AND
INTELLIGENT AUTOMATION
CONFERENCEFOUR SEASONS HOTEL KUALA LUMPUR
PRE-CONFERENCE MASTERCLASS:
10 JUNE 2019
MAIN CONFERENCE:
11 - 12 JUNE 2019
ROBERTO
RAMIREZ PINSON
Senior Vice President, Retail Risk Regulatory Reporting Global Lead and Data Strategy ExpertCitibank Singapore
ALLAN BOCQ
Data Analytic Project Leader (Leading Robotic Process Automation (RPA) in East Asia Japan Pacific), Schneider
Electric Bhd
SELVEEN MUNIADY
Head, Robotics Process AutomationRHB Malaysia
SHIVANGI KAMATH Head Quality Management and Process Improvement - Process Excellence GroupTata AIG General Insurance Company Limited
KIRILL MONAKHOS
Domain Director - Finance, Billing, OTC, BI. DHL Express
WINNIE WONG
Head, Operations Innovation and ResilienceAXA Affin General
Insurance Berhad
RAJ CHAUDHURI
Global Servicing NetworkAmerican Express
AARON SONG
General ManagerUEM Edgenta
Berhad
PEDRO
URIA-RECIO
Group Vice President, Head of Axiata AnalyticsAxiata
KEY SPEAKERS INCLUDE
FERHAD ISMAIL
Senior Manager - IT Customer Engagement, Commercial and Bid ManagementToll Group
RAJESH
NANDAKUMAR
Head of Enterprise Architecture Governance Global Consumer Technology Asia & EMEACitibank Singapore
• Bank of America: How RPA Will be a Game Changer in the World of Data
• How RPA Deliver Massive Benefits in
Productivity Through Automation of Manual Process
• Citibank: Importance of Governance Models in RPA Implementation Roll-Outs
• Scaling RPA to the Next Level: From Local to
Global Implementation
• Axiata: Dealing with Unstructured Data Analysis and Unclear Rules-Based Processes in RPA
• Lessons Learnt from Failed Robotic Process
Implementation
• Barclays: Assessing RPA Missteps to Avoid Failures in the Long Run
• CEVA Logistics: Setting up an RPA Center of Excellence
• HSBC: How RPA Delivers Value by Improving Automation in HSBC’s Operations
• AXA: How RPA Can Automate 65% of HR’s Rule-Based Processes
• Prudential: Integrating RPA and IA with Machine Learning and AI
• Phillips: RPA in Procurement
• DHL, Unilever, RHB RPA Implementation Case Studies & More!
KEY THEMES NEETI MAHAJAN
Managing Director, - Global Service Centre / Head of Workforce & Capacity Management Global OperationsHSBC Malaysia
Driving Massive Benefits in Productivity Through Robotic Automation
2BOOK BY 18 MAR 2019 TO SAVE US$500
DAY 1: MONDAY, 10 JUNE 2019
DAY 2: TUESDAY, 11 JUNE 2019
DAY 3: WEDNESDAY, 12 JUNE 2019
PRE CONFERENCE MASTERCLASS A:
PRE CONFERENCE MASTERCLASS B:
MAIN CONFERENCE
MAIN CONFERENCE
PARTICIPATING COMPANIES INCLUDE:
• RPA and IA Bootcamp: Preparing Your Organization for
Successful RPA Implementation
• Scaling RPA for Enterprise Wide Adoption
• Citibank Case Study: How Robotic Process Automation
HelpsCitiDeliverMassiveBenefitsinProductivityThrough Automation of Manual Process
• Petronas’ RPA Journey: How Petronas Leverages Robotic
ProcessAutomationtoEliminateManual,RepetitiveTasks in Procurement
• TakingRPAtotheNextLevel:From Local implementation To Global Expansion: How Standard Chartered Improve EfficiencyandProductivitybyMassivelyScalingUpRPA to 3,000 Bots?
• The Dark Side of Robotics: Lessons Learnt from Failed Robotic Process Implementation
• PreparingyourOrganizationforRPAandIAImplementation: Developing Realistic Targets, Quick Wins and Roadmaps to Enable Successful Implementation
• Dealing with Unstructured Data Analysis and Unclear Rules-Based Processes in RPA
• The Importance of Governance Models in Process Automation and Implementation Roll-Outs
• Choosing the Right RPA and IA Platform, Vendor and Proof of Concept
• Taking RPA to the next level: Scaling Implementation into Global Expansion
• Industry Interactive Roundtable Discussions• CaseStudy: How RPA and IA Brings Massive Automation in
Reporting, Financial and Accounting Closing• Live Demonstrations• CaseStudy: How RPA Delivers Value by Improving Automation
in Procurement, Operations and Data Reconciliation• CaseStudy: How RPA Can Automate 65% of HR’s Rule-Based
Processes• Case Study: Applying Robotics in Banking, Financial and
Insurance Industry• The Next Steps: Integrating RPA and IA with Machine
Learning and AI• AXA Case study: Developing a Robotic Process Centre of
Excellence
THE CONFERENCEAT A GLANCE 6 KILLER REASONS TO ATTEND
RPA AND IA CONFERENCE
1. Align your organization’s innovation goals to gain competitive edge and sustainable growth with the deploymentofRPAandIA
2. Learn from the experts on how to plan a roadmap for your organization’s RPA and IA Implementation
3. Unleash a digital workforce platform that is continually improving with AI,machinelearningandotherinnovative technologiestodiscoverthefutureofRPA
4. Inculcate a successful cultural change in people and managementforasmoothexecutionoftheRPAjourney
5. Understand the scalability of RPAandwhyitisasustainable choiceforthefuture
6. Uncoverthemassivebenefitsofproductivityenhancement fromRPAwithmultiple business case studies from areas banking, insurance, telecommunications, hr, finance and accounting
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
2018
PAST PARTICIPATING COMPANIES
Our 2018RoboticsProcessandIntelligentAutomationinOperationandBusinessProcessConference in
AustraliaandSingaporegarneredprofessionalsfromthefollowingleadingcompanies:
AbbyyAustralia
AffinHwangInvestmentBank
AirProductsSharedServices
AirProductsSingaporeIndustrialGases
ANZBankingGroup
AppleSouthAsia
APRA
AustralianNationalUniversity
Auto & General
AXA Insurance
BankOCBCNISP
BankofSingapore
BioeqEnergyHoldings
BisIndustries
BlackLineRetail
Blackbook.AI
Blumark
CBA
CBRE
Co-operativeBank
COS
CurtinUniversity
DeakinUniversity
Department of Human Services
Department of Planning & Environment
DFASSSATS
EdwardsLifesciences
Ernst & Young Services
EventHospitality&Entertainment
FPTAsiaPacific
Havaianas - Australia
IAG
IngredionSingapore
INSEEDigitalCompany
InstituteofTechnicalEducation
InterplexPrecisionTechnology
INTIUniversalHoldings
INTIInternationalUniversity&Colleges
Jabil Circuit (Singapore)
KeenwayInternational
KellyServices(S)
Komatsu
KryonSystems
KTCorp
Kumpulan Wang Persaraan (KWAP)
LaTrobeUniversity
LandTransportAuthority
LEI Management Asia
Lendlease
LinkHousing
Local Government Super
MaerskMalaysia
Magellan Asset Management
MarkMoranGroup
MEBank
Meritus Hotels & Resorts
MVC
NationalGallerySingapore
NovaSystems
NTTDATASingapore
PerpetualGuardian
PSACorporationLimited
PTAstraHondaMotor
QueenslandSharedServices
RakutenAsia
Redflex
ReserveBankofAustralia
RioTinto
SerbaDinamikGroup
SiamCityCement
Signavio
SingaporeTelecommunication
Singtel Optus
STLogistics
Stryker
Synergy
TelstraSingapore
TheAustralianNationalUniversity
TodaeSolar
TotaleBizSolutions
TowerInsurance
UnicoComputerSystems
Uniting Care
Vale International SA Singapore Branch
Vital,MinistryofFinance
Wolters Kluwer
HEAR FROM KEY RPA AND IA EXPERTS
WORLD-CLASS LINEUP OF SPEAKERS
CHIN ZE WEIEastAsia,JapanandPacific
RegionalLeaderSchneider Electric
PEDRO URIA-RECIOGroupVicePresident,
HeadofAxiataAnalyticsAxiata
RAJESH NANDAKUMARHeadofEnterpriseArchitectGovernance Global Consumer
TechnologyAsia&EMEACitibank Singapore
ALLAN BOCQDataAnalyticProjectLeader(LeadingRoboticProcess
Automation (RPA) in East Asia Japan Pacific),Schneider Electric
ALAIN BOEYChiefTransformation
OfficerMedia Prima Berhad
FERHAD ISMAILSeniorManager-ITCustomerEngagement,Commercialand
BidManagementToll Group
SAFINAS MOHD IBRAHIM SeniorVicePresident,
PeopleIntelligence&ProjectActivation (HR)
AXA INM
WINNIE WONGHead,Operations
InnovationandResilienceAXAAffinGeneralInsurance Berhad
ROBERTO RAMIREZ PINSONSeniorVicePresident,RetailRiskRegulatoryReportingGlobalLead
andDataStrategyExpertCitibank Singapore
SELVEEN MUNIADYHead,RoboticsProcess
AutomationRHB Bank Malaysia
NEETI MAHAJAN Managing Director, GSC HSBC
MalaysiaandHeadofWorkforce&CapacityManagementGlobal
OperationsHSBC Malaysia
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
RAJ CHAUDHURIGlobalServicingNetwork
American Express
SHIVANGI KAMATHHeadQualityManagementandProcess Improvement- Process
ExcellenceGroupTata AIG General Insurance
Company Limited
SANDEEP BHALEKARVicePresident,Audit
AutomationandDataAnalytics,SMEforArtificialIntelligence
andMachineLearning
DOMINIC MASCRINASHead–GroupOperations
andTechnologyHong Leong Bank Berhad
RAMESH KRISHNAMOORTYHeadofProcurement–APAC,
India&JapanPhilips
HEAR FROM KEY RPA AND IA EXPERTS
WORLD-CLASS LINEUP OF SPEAKERS
KIRILL MONAKHOSDomain Director - Finance,
Billing,OTC,BI.DHL Express
KAILASH RAMALINGAMRegionalHead,ContactCenter
andServicingPlatformsDBS Bank
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
AARON SONGGeneral Manager
UEM Edgenta Berhad
FREDERIC DUCROSChiefTransformationOfficer
AirAsia
CITIBANK: IMPORTANCE OF GOVERNANCE MODELS IN RPA IMPLEMENTATION ROLL-OUTS
HSBC: HOW RPA DELIVERS VALUE BY
IMPROVING AUTOMATION
BANK OF AMERICA: HOW RPA WILL BE A GAME CHANGER IN THE
WORLD OF DATA
BARCLAYS: ASSESSING RPA MISSTEPS TO AVOID FAILURES IN
THE LONG RUN
SCALING RPA TO THE NEXT LEVEL: FROM LOCAL TO
GLOBAL IMPLEMENTATION
AXA: HOW RPA CAN AUTOMATE 65% OF HR’S RULE-BASED PROCESSES
PHILLIPS: RPA IN PROCUREMENT
DHL, UNILEVER, RHB RPA IMPLEMENTATION
CASE STUDIES & MORE!
HOW RPA DELIVER MASSIVE BENEFITS IN PRODUCTIVITY THROUGH AUTOMATION OF
MANUAL PROCESS
CEVA LOGISTICS: SETTING UP AN RPA CENTER
OF EXCELLENCE
AXIATA: DEALING WITH UNSTRUCTURED DATA ANALYSIS AND UNCLEAR RULES-BASED PROCESSES
IN RPA
PRUDENTIAL: INTEGRATING RPA AND IA WITH MACHINE
LEARNING AND AI
LESSONSLEARNTFROM
FAILEDROBOTICPROCESSIMPLEMENTATION
CONFERENCE HIGHLIGHTS
elcome to 2 Annual Digital Customer Care,Contact Center & Experience Forum
DELIVERING CONTACT CENTERS OF THE FUTURE - TODAY
28 - 30 MARCH 2017 | MELBOURNE MARRIOTT HOTEL, MELBOURNE, AUSTRALIA 6
2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
Enjoyaglassofchampagnewhilstnetworkingwithother
like-mindedindividualson topicsthatareofmostinterest
toyouandfellowdelegates.
11 JUNE 2019, EVENING: CHAMPAGNE NETWORKING SESSION
Industries (including and not limited to):
• Retail
• Insurance
• Banking&Finance• Telecommunications• FMCG
• Pharmaceutical• Food&Beverage• Oil & Gas / Mining
• Chemical• Hospitality• Aviation
• Governmental Institutions
• Management Consulting
• ResearchInstitutions
In the Roles of:C-Level/President/Vice President/Director/Head/Manager of:• Robotic Process
Automation
• Robotics
• Automation Intelligence
• Automation
• MachineLearning• Artificialintelligence• Dataanalytics• Changemanagement• Cybersecurity• Enterprise solutions
• Innovation
SENIORITY LEVEL OF DELEGATES
Director Levels
& Above
Head of
Department
Manager
70% 10% 20%
DISCOVER
WHO YOU WILL MEETAT THE CONFERENCE
Who You Will Meet:
• Digital Solution
• Operation/OPEX
• Transformation• Operationexcellence• Process performance
• Businessanalysis• IT&Digital
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
8 REASONS TO ATTEND
2019 ROBOTICS PROCESS AND
INTELLIGENT AUTOMATION
RPA &AI
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
Socialize with our global experts
from Hong Kong, United Kingdom,
Malaysia and China to
exchange knowledge
and experiences.
Capitalize experts’
evaluations on RPA for their
businesses in areas such
as Finance, Procurement,
HR, Outsourcing,
Automation, and
Insurance.
Inspirational case studies
and solutions on how to
effectively scale robotics
efficiently and embedded
automation into their
business culture
Explore the potential and
capabilities that RPA and
IA will bring to businesses
Prepare and
customize the RPA
journey for your
businesses in early
adoption stage
Be informed of the
advances in RPA and
IA and the potential in
integrating RPA with AI
Transform business
process and operation
by leveraging on RPA
and IA
Understand how
Centre of Excellence
could engage people and
manage change
Management for an
effective automation
programs
8 1
2
3
45
6
7
PRE CONFERENCE MASTERCLASS A: 9:00 – 12:30
PRE CONFERENCE MASTERCLASS B: 13:30 – 16:30
NETWORKING LUNCHEON: 12:30 – 13:30
10 MAYFRIRPA AND IA BOOTCAMP: PREPARING
SCALING RPA FOR ENTERPRISE
YOUR ORGANIZATION FOR SUCCESSFUL
WIDE ADOPTION
RPA IMPLEMENTATIONRPAhasbeenmaturingquietlyovertheyears.Many organisations arebegingningtoexploretheuseofRPAindifferentscenariosandprocesses to create competitive edge for its business.Nonetheless,implementation of the software can still be a challenge for thosewanting to leverage automation. Join us to understand the outlook and roadblocks of a RPA and IA journey, discover RPA’s variousfunctionsandfinally,theunlimitedcapabilitiesofRPAandIA.
• Identify roadblock to its success and potential to add value to yourbusiness
• Learn about IA’s current and ever-evolving capabilities and
whatitcanofferintheyearstocome• Better understand which of the processes can be utilized
by these technologies and how they are different from other automation management tools
• Provide a variety of industries and corporate functional department
Designed to perform on a vast range of complex processes, enterprise-wide RPA delivers even more powerful outcomes at unlimited scale, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. Bytheendofthisprogram,participantswillbeabletoacknowledgethe internal processes for enterprisewide deployement of RPA,develop a governance structure suitable to your organization’s maturity level and achieve business success. This sessionwillshowyou:
• Reviewing Internal Processes for Deployment of RPA• DevelopaGovernanceStructurebyMaturing the RPA Culture
in Your DNA• Scaling Your RPA from Local to Enterprise Wide Adoption• Developing Realistic Targets For Your IA Strategy &
Roadmaps to Build Your Competitive Advantage and to
AchieveThemforBusinessSuccess• The Importance of Internal Stakeholders & Governance
Models
FERHAD ISMAIL SeniorManager-ITCustomerEngagement,CommercialandBidManagementToll Group
SHIVANGI KAMATHHeadQualityManagementandProcess Improvement-ProcessExcellenceGroupTata AIG General Insurance Company Limited
9
2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
10
2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
CASE STUDIES OF SUCCESSFUL ROBOTIC PROCESS AUTOMATION (RPA) AND INTELLIGENT AUTOMATION
(IA) IMPLEMENTATION
09:00 Welcoming Speech, Opening Remarks & Thank You
Sponsor Speech by Conference Producer
MAIN CONFERENCE AGENDA
DAY 1
09:15 What is RPA? How to Identify Opportunities for RPA
in the Business?
13:15 Preparing your Organization for RPA and IA
Implementation: Developing Realistic Targets,
Quick Wins and Roadmaps to Enable Successful
Implementation
• Definingwhere to startwhenyou’reconsideringanRPAstrategy
11 JUNTUE
Frederic DucrosChief Transformation OfficerAirAsia
IMPLEMENTATION STRATEGY, ROLL OUTS, GOVERNANCE MODEL AND SCALING UP
10:45 How DBS Bank Accelerates Digitalization
Transformation With Robotic Program & How RPA
Enables DBS to Free Up 25K Man Hours of Menial
10:00 Citibank Case Study: How Robotic Process
AutomationHelpsCitiDeliverMassiveBenefitsinProductivity Through Automation of Manual Process
Roberto Ramirez PinsonSenior Vice President, Retail Risk Regulatory Reporting Global Lead and Data Strategy ExpertCitibank Singapore
Kailash RamalingamRegional Head, Contact Center and Servicing PlatformsDBS Bank
10:30 Morning Refreshments & Networking Session
11:15 Reserved Session For Sponsor
11:45 The Dark Side of Robotics: Lessons Learnt from
Failed Robotic Process Implementation
Allan BocqData Analytic Project LeaderSchneider Electric(Leading Robotic Process Automation (RPA) in East Asia Japan Pacific Region)
Chin Ze Wei East Asia, Japan and Pacific Regional Leader for the End to End Lead Time Reduction Programme and Digizitation (RPA)Schneider Electric
12:15 Lunch & Networking
• Understand how to set targets, relative toorganization’sbusinessgoalsandstructure
• EvaluateexistingprocessestodeterminewhereRPAandAIfitsinyourbusiness
• LearnhowtoleverageonRPAandIAtobuildmarketleadership
13:45 Case Study: Applying Robotics in Banking and
Financial industry
Dominic MascrinasHead – Group Operations and TechnologyHong Leong Bank Berhad
14:00 The Importance of Governance Model in Process
Automation and Implementation Roll-outs in
International Corporations
• TheevolutionofRoboticsinthebankingindustry• Businesstransformationmodelbyleveragingprocessautomation, loan processing, automated customerservice, smart ATMs, mobile and online bankingapplication
Kirill MonakhosDomain Director - Finance, Billing, OTC, BI. DHL Express
14:15
15:00
Dealing with Unstructured Data Analysis and Unclear
Rules-Based Processes in RPA
Assessing RPA Missteps to Avoid Failures in the
Long Run
• Natural Language Processing (NLP) and MachineLearningtoCaptureUnstructuredData
• ConnectingRPAwithArtificialIntelligence
• Overcoming proof of concept confusion • CollaborationofselectedvendorsandyourinternalITdepartmenttohelpchoosetherightselections
• Overlookingtherealityofdiminishingreturnsbyonlyfocusing on a fully automated end-to-end processonly
Pedro Uria-RecioGroup Vice President, Head of Axiata Analytics Axiata
14:45 Afternoon Refreshment & Networking
15:30 RHB’sRPAJourney-AutomatingDifferentTypesofProcesses, From Simple to Complex Process
Selveen MuniadyHead, Robotics Process AutomationRHB Bank Malaysia
11 JUNTUE
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
MAIN CONFERENCE AGENDA
DAY 1
16:00 Setting Up An RPA Center Of Excellence, From
inception To Steady State
Ferhad IsmailSenior Manager - IT Customer Engagement, Commercial and Bid ManagementToll Group
16:30 Digitalization Of Procurement: A Compelling Value
Proposition
• Contextualizing the elements of digitalization for aworldclassprocurementorganization
• Optimizing cloud platform to enhance procurementdigitalization
• Utilizing a strategic procurement leverage on digitalization
Ramesh KrishnamoorthyHead of Procurement - APAC, India & JapanPhilips
17:00
17:10 Champagne Networking
Afteralongdayoflearning,benchmarking,andplanning,unwindandminglewithyourpeers
Closing Remarks by Conference Chairman
12 JUNTUE
12
2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
09:00 Welcoming Speech, Opening Remarks & Thank You
Sponsor Speech by Conference Producer
MAIN CONFERENCE AGENDA
DAY 2
09:15 Industry Interactive Roundtable Discussion
(30 mins per table):
15:30 The Importance of Governance Models in Process
Automation and Implementation Roll-Outs
Alain BoeyChief Transformation OfficerMedia Prima Berhad
RPA AND IA SUCCESSFUL USE CASES, CASE STUDIES AND NEXT STEPS
• Roundtable A:VendorAssessment&Selection
• Roundtable C: HowRPAandIACanImproveProductivityofLegacySystems
• Roundtable B:GettingstartedwithRPA-Decidewhat,Where,When,WhyandHowtoAutomate
• Roundtable D: JustifyingtheROIofRPAforBuy-in
• Roundtable E: DevelopingtheCenterofExcellenceto Scale Up RPA
12:00 Case Study: How RPA Delivers Value by Improving
Automation in Operations
Neeti MahajanManaging Director, GSC HSBC Malaysia and Head of Workforce & Capacity Management Global OperationsHSBC Malaysia
14:00 Case Study: How RPA transforms your customer
experience
13:30 Case Study: How RPA Can Automate 65% of HR’s
Rule-Based Processes
FUTURE INNOVATIONS WITH RPA AND IA
14:30 The Next Steps: Integrating RPA and IA with Machine
Learning and AI
15:00 Afternoon Refreshment & Networking
Safinas Mohd Ibrahim Senior Vice President, People Intelligence & Project Activation (HR)AXA INM
Raj ChaudhuriDirector, Global Servicing NetworkAmerican Express
Sandeep BhalekarVice President, Audit Automation and Data Analytics, SME for Artificial Intelligence and Machine Learning
12:30 Lunch & Networking
• Integrate intelligentdecisionmakingusingbigdataandanalytics
• Amalgamation of machine learning, advancedanalyticsandRPA
• Natural language generation/speech recognition tobuildcompletelyvirtualworkforce
Rajesh Nandakumar Head of Enterprise Architect Governance Global Consumer Technology Asia & EMEA Citibank
Ferhad IsmailSenior Manager - IT Customer Engagement, Commercial and Bid ManagementToll Group
10:30 Live Demonstration A (30 mins): 10:30 - 11:00am
Live Demonstration B (30 mins): 11:00 - 11:30am
Live software robots automation demonstration ofa process being automated. To see the bot’s processworkflowandtheapplicationthathowthetechnologymightrevolutionizeyourbusiness&operationprocesses
10:15 Morning Refreshments & Networking Session
11:30 How RPA Will be a Game Changer in the World of
Data
• ManagingdatataskswithRPA• Extracting, analysing and recording data in amuchmoreefficientwaywithRPA
• OptimizingBigdataanalyticswithRPA
11:45 Incorporating Successful Change Management
Strategy as a part of RPA/ Transformation
Aaron SongGeneral Manager UEM Edgenta Berhad
12 JUNTUE
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
MAIN CONFERENCE AGENDA
DAY 2
16:00 AXA Case Study: Developing a Robotic Process
Centre of Excellence
Winnie WongHead, Operations Innovation and ResilienceAXA Affin General Insurance Berhad
16:30 Incorporating Successful Change Management
Strategy as a Part of RPA
• Designinganeffectivechangemanagementstrategy• Seamless communication and hand off betweenstakeholderstoincorporatechangeswithoutaffectingexecution
17:00 Closing Remarks by Conference Chairman
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
EXHIBITOR
OrangeFINAsiaSdnBhd(OrangeFIN)isaspinoffcompanyofInsiteMYSystemsSdn Bhd (IMS).We are the leader in innovative software solutions for theAsianfinancialservicesindustry.OurapplicationsareusedinmajorMalaysianand foreign banks, as well as banks in Philippines, Singapore, Thailand,Bangladesh,andPakistan.IMShasalreadyestablished18yearsofbusinessinthechequeclearingandpaymentareasinAsia.
OrangeFIN offer a Robotic ProcessAutomation (RPA) solutions to the samemarketdrawingfromtheexistingexpertiseofIMS.ThesolutionofferssoftwarerobotinplaceofhumanandincludesdeeplearningandAItechnologies.
OrangeFIN focuses on banks that have intensive manual operations andrequireanautomationprocess.Chequeclearing,Reportingandotherbackendoperationsarehighlyhumanintensive,andbanksseektofindalowercostof operation.
OrangeFINalsooffersaproductthatoperatesasaRobottoassistthebanks/insurancecompanytoautomatethecapturingofcustomerinformationthatisavailableontheMalaysia’sMyKAD,InternationalPassport,ChinaIdentitycard, finger print biometric information, facial recognition and otherdocuments.ThisinformationiscapturedviaPCormobileapplications.Thefocusofthisproductisthesoftwareasitwillbehardwareindependent.
Mission&VisionofOrangeFINAsiaOrangeFINAsia aspires to be a Leading Global Player in the Banking andFinance Industry with our innovative products that meet our customers’satisfactionandobjectives.WeaimtobeNo.1inRPAproductsinASIAbythenext5years.
Visit:www.orangefinasia.com
SILVER SPONSOR
AutomationAnywhereistheleaderinRoboticProcessAutomation(RPA),theplatform on whichmore organizations build world-class Intelligent DigitalWorkforces.AutomationAnywhere’senterprise-gradeplatformusessoftwarebotsthatworksidebysidewithpeopletodomuchoftherepetitiveworkinmanyindustries.ItcombinessophisticatedRPA,cognitiveandembeddedanalytictechnologies.Over1,400organizationsusethisAI-enabledsolutiontomanageand scalebusinessprocesses faster,withnear-zeroerror rates,whiledramaticallyreducingoperationalcosts.AutomationAnywhereprovidesautomationtechnologytoleadingfinancialservices,insurance,healthcare,technology,manufacturing,telecomandlogisticscompaniesglobally.
Visit:www.automationanywhere.com
Go be great.
®
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
SUPPORTING PARTNER
Establishedin2002,IASAisthepreeminentknowledge-basedassociationfocusedontheITArchitectureprofession.IASAisanot-for-profitassociationand mostly run by volunteering architects from various organizationsaroundtheworldtoimprovethequalityoftheEnterpriseArchitecturebyadvocatinganddeliveringstandards,services,vendoragnosticeducationand accreditation programs that optimize the development of DigitalArchitecture.Tilldate,wehaveapproximately30,000networkofbusinessleaders and enterprise architects and 2,000 members located in APACcountries.
Visit:iasaglobal.org
Glee Trees Pte. Ltd. is a technology vendor and innovator specializing incognitiveautomation(RoboticProcessAutomationwithArtificialIntelligence).Wewerebornon1stJuly2016withavisiontoempowerpeopletohavemoretimeformorevalue-addtasksbyautomatingthemanualbusinessprocesses.
Visit:www.robotics-process-automation.com/singapore
EXHIBITORS
Foundedin1983,DimensionDataisaUSD8billiongloballeaderindesigning,optimising, and managing today’s evolving technology environments. Thisenablesitsclientstoleveragedatainadigitalage,turnitintoinformation,and extract insights. Headquartered in Johannesburg, Dimension Dataemploys28,000peopleacross47countries.Thecompanybringstogethertheworld’sbesttechnologyprovidedbymarketleadersandnicheinnovatorswiththeservicesupportthatclientsneedfortheirbusinesses–fromconsulting,technical,andsupportservicestoafully-managedservice.
InAsiaPacific,weoperatein35officesacross13countries.Wehelpclientsenabletechnology,operatetheirITinfrastructuresandtransformtechnologysolutionsthatdelivervalue.Itcombinesanexpertiseindigitalinfrastructure,cybersecurity, customer experience (CX), and digital workplace, withadvanced skills in IT outsourcing, IT-as-a-Service, Systems integrationservicesandtraining.
DimensionDataisaproudmemberoftheNTTGroup.
Visit:www.dimensiondata.com
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2019 ROBOTICS PROCESS AND INTELLIGENT AUTOMATION CONFERENCE | 10 - 12 JUNE 2019
QUESTIONS? Contact us at: +65 6899 5030 admissions@claridenglobal.com claridenglobal.com
CAPITALIZE ON THIS CONFERENCE
PARTNERSHIP OPPORTUNITIES
Lookingfortheidealplatformtoelevateyourprofessionalstatusandstrikekeybusinesspartnerships?
Leverageonourlimitedsponsorshippackagestostrengthenandconfirmyourmarketpositionthroughconsistentandcontinualbrandingawarenessandtakeadvantageoftheplethoraofopportunitieswithhighleveldecisionmakers.
Partneringthroughaneventsponsorshipwillenableyoutogain:• Unparalleled industry exposure• Leads generation and meeting arrangements with key decision makers
intheRoboticProcessandIntelligentAutomationfield• Extraordinary brand visibility, increasing brand awareness and
preference• Long-term business partnerships with leading RPA and IA partners,
customers and regulators
Please contact Emma Joy at +65 6716 9961 or email emma@claridenglobal.org to
discusspotentialsponsorshipopportunitiesortocustommakeyourownpackage.
BenefitsasMediaPartnerandSupportingOrganizationatRobotics Process and Intelligent Automation in Operations and Business Processes Conference
• Enhanceyourcorporateprofileandvisibilitywithinyourindustry- Yourcompany’slogowillbeemblazonedonourbrochuresanddistributedtodecisionmakersacrosstheregion
• Affiliationwithaninternationallyrecognizedcommercialeventorganizer
ClaridenGlobaleventsarewidelyknownandtrustedthroughouttheworldforprovidingbestvaluetoseniorindustryexecutives.Throughpartneringwithselectedmediaandsupportingorganizations,wearecapableofdeliveringthehighestcalibreofexpertknowledgeandkeyindustryinsightstothetargetmarket.
IfyoumeetthecriteriamentionedaboveandwouldliketoexploretheopportunitytopartnerwithusforRobotics Process and Intelligent Automation in Operations and Business Processes Conference, please contact Kevin Chan at
+65 6899 5030 or email kevin@claridenglobal.org.
REGISTRATION PAGE
2019 ROBOTICS PROCESS AND
INTELLIGENT AUTOMATION CONFERENCE
10 -12 June 2019 | Four Seasons Hotel Kuala Lumpur
FOR OFFICIAL USE
FEE RECEIVED REFERENCE L19077/EK/LF
4 WAYS TO REGISTER
Email: admissions@claridenglobal.com
Fax: +65 6567 4328
Call: +65 6899 5030
Website: www.claridenglobal.com
PAYMENT METHODS
HOW TO REGISTER AND PAY
ACCOMMODATION
Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation.
CANCELLATIONS AND SUBSTITUTIONS
Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue.
Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee.
ALL CANCELLATIONS MUST BE RECEIVED
IN WRITTEN FORM
PLEASE NOTE: CLARIDEN GLOBAL PTE LTD reserves the r ight to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, CLARIDEN GLOBAL PTE LTD will refund the full amount and disclaim any further liability.
ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +65 6899 5030
PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by CLARIDEN GLOBAL PTE LTD and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services.
Visit us at www.claridenglobal.com for upcoming events
An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque made payable to “CLARIDEN GLOBAL PTE LTD”. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT.
Four Seasons Hotel Kuala Lumpur
10 - 12 June 2019
Address: 145, Jalan Ampang, 50450 Kuala Lumpur, Malaysia
Phone: +60 3-2382 8888
Website: https://www.fourseasons.com/kualalumpur/
CONFERENCE VENUE AND
ACCOMMODATION INFORMATION
BY CHEQUE / BANK DRAFT :
Made payable to CLARIDEN GLOBAL PTE LTD and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore 609927.
BY TELEGRAPHIC TRANSFER TO:
Bank Name: DBS BANK
Bank Branch code: 027
Bank Address: 6 Shenton Way, DBS Building, Singapore 068809
Bank Account No: 027-903583-8
Bank Account name: Clariden Global Pte Ltd
SWIFT Code: DBSSSGSG
Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount.Note: Please include invoice number on all payment types and your company’s name in your payment instructions for our reference.
CREDIT CARD:
To make payment by credit card, please call our client services hotline at +65 6716 9980
A. 2-Day Conference Individual Pass (Most Popular) US$1,995
US$2,495B: 2-Day Conference + Pre-Conference Masterclasses (Most Value)
Regular FeeConference Packages
CONFERENCE FEES
INDUSTRY PROFESSIONALS
Register with your Colleagues Today to Enjoy Group Discount*:
Group discount of 10% for the 2nd participant from the same organization.
For limited time only by 13 May 2019, register 3 participants and the 4th participant will receive a complimentary seat.
For 5 or more registrations, please contact Kevin Chan at kevin@claridenglobal.org.
Group Discount will only be applicable to the package of the lowest value.
*Only 1 discount scheme will apply. Discount will compound on top of your early bird discount! This offer is valid for a limited time only, till 13 May 2019.
PLEASE NOTE: The conference fee includes lunch, refreshments and conference documentation. Payments are required with registration and must be received prior to the Conference to guarantee your place.
GROUP DISCOUNTS
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