2010.08.10 tacit knowledge emergence - jaif
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22010.08.10 Tacit Knowledge Emergence
Tacit Knowledge EmergenceWNU SI 2010
Dr. Bill Garland garlandw@mcmaster.ca
Acad Consultant, UNENE www.unene.ca
Acad. Dir. of CANTEACH http://canteach.candu.org
Prof. of Nuc. Eng., retired www.nuceng.ca
Sysop, Nuclear Canada portal www.nuclearcanada.ca
32010.08.10 Tacit Knowledge Emergence
Definition
Tacit Knowledge is “knowledge that we
have without knowing we know it and
that once we know we know it, it
becomes harder to know how we know
what we know”.
We learn by doing. Knowledge is not a
thing; it is a process.
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Tacit Knowledge Transfer Failures
Review in Norway [Nilsen 2005] reveals:
Most efforts at Tacit Knowledge transfer failed.
Main conclusion: No consensus on how to do it,
what the consequences [of the demographics]
might be and what should be done about it.
Knowledge assets are not taken into account in
financial book keeping [hence not properly
valued].
Question: Why did the transfers fail?
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Pop Quiz
Think of the things that went very wrong in
your organization in the past.
[insert your examples here]
Main cause?
• Lack of explicit scientific and engineering knowledge?
Lack of research?
• Or improperly implemented knowledge?
It seems that the problem is not so much our
limited knowledge as it is the failure to adopt
a mindset that works with and within the limits
of our knowledge.
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The Carpenter’s Rule
Tacit knowledge is not so much
„transferred‟ as it „emerges‟.
Mastery cannot be cloned.
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What is that Mastery mindset?
Be in the now
Focus on the job at hand
• Need to remove distractions
Proceed at the optimal pace
Strive for quality
• Master the task at hand
So this is what you do: proceed with a sense
of quality. Care.
More than anything else, it is a state of mind.
ability
com
ple
xity
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Some questions for you
How does this relate to your workplace?Why did you choose your employer?
Goal mode vs Mastery mode
Who are the stewards of the discipline?
What are we as individuals trying to do?Be the best artists?
Or are we trying to further the art?
What mindset will enable Tacit Knowledge to emerge?
I think it is the Mastery mindset.
Proceed with a sense of quality.
How do you want to spend your career?
102010.08.10 Tacit Knowledge Emergence
Takeaways
Life Is complex. Our ability to predict is
quite limited. Knowledge is a process.
Thus need agile minds.
Tacit knowledge (the agile mind)
emerges.
For this to happen, need Mastery
mindset Proceed with a sense of
quality.
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Further reading…
Smith, M. K. (2003) 'Michael Polanyi and tacit knowledge', the encyclopedia of informal education,www.infed.org/thinkers/polanyi.htm.
"Knowledge Management in Nordic NPPs: Summary report of the findings from the workshop", by Svein Nilsen, Institute for Energy Technology, Halden, Norway, Nordic nuclear safety research, NKS-102, ISBN 87-7893-161-4, April 2005. http://www.nks.org/nordisk/R-delen/resultater.htm
“Flow: The Psychology of Optimal Experience” by Mihaly Csikszentmihalyi found athttp://www.siliconyogi.com/andreas/it_professional/sol/ complexsystems/FlowThePsychologyofOptimalExperience.html
“Mastery: the Keys to Success and Long-term Fulfillment” by George Leonard found at http://www.vnoel.com/content/view/137/54/
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Proposals on Best Practices
Cooperation between academia and training institutions BTech (McMaster/Mohawk)
Industry involvementUNENE is working but need to add reciprocal leaves, tacit knowledge transfer activities, shared training (what can we do to encourage this?). More adjunct professors.
Governmental programmesResearch based only. Need similar system for teaching.
University networkingResearch based only. Need similar system for teaching.
Curricula developmentNeed to add systems engineering, consider pedagogical issues, use mentoring and apprenticeships, use Mastery rather than passing grades.
Human resource needs and forecastsSupply side done, slow progress on demand side.
Student interest Need to promote via summer jobs, consistent industry presence on campus, scholarships and exchanges.
Others CANTEACH information repository. The process of building is as important as the end product.
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Conclusion
Have demographic, institutional and geographic gaps
The gaps can be bridged by activities like the few
mentioned above
(CANTEACH / UNENE / NUCENG / COG / CNS /
IAEA / other networks/ ...
Not sufficient to just put systems in place
Focus on engagement and empowerment of
individuals
Should be Mastery based.
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