©2010 symphony services corp. all rights reserved. proprietary and confidential re-discovering hr...

©2010 Symphony Services Corp. All Rights Reserved . Proprietary and Confidential

Re-discovering HR for Competitive Advantage!

December 1, 2011

Mali MahalingamExecutive Vice President & Chief People Officermahalingam.c@symphonysv.com

SiliconIndia Strategic HR Summit-2011

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Statutory Warning!

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Agenda

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The HR journey so far

Re-discovering HR roles

Re-focusing HR contributions

Questions & (hopefully) Answers!

Good News!

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Wonder world of HR!

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The Journey so far…

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• Improved professional practices

• Technology leverage

• Perceived to be proactive• From under-the-table to somewhat at-the-table

• Efficiency cap to effectiveness cap

• Internal focus to external awareness

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New Roles

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Talent Tarzan

Culture Curator

Brand Bombassador

Capability Crusader

Brilliant Bizkid

HR Cat!

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Business Skills

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Brilliant Bizkid!

• Understand business• Know what keeps your managers

awake at night• Enchant, beyond Engage

employees

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Culture Skills

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Culture Curator

• Build a culture of trust, transparency & teamwork

• Promote a High Performance Culture

• Keep a vigil on culture vultures!

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Talent Skills

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Talent Tarzan!

• Gather strength, agility, speed and reflexes!

• Segment talent into WoWs, Wet socks & Snorkels and deal with them suitably

• Build a strong leadership bench

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Branding Skills

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Brand Bombassador

• Build a strong EVP for your business

• Attract the talent your customers would like to do business with

• Exploit Internal Job Market

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Leadership Skills

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Capability Crusader

•Determine Strategic Capabilities•Upgrade employee competencies to add up to Organization Capabilities•Develop Coaching Culture

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HR Mastery

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Become an HR Cat!

• Master HR systems, processes and competencies

• Execute People programs with professional attitude

• Measure HR effectiveness with rigour

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Refocusing HR for competitive Advantage

• Recognize difference between routines & results

• Differentiate between institutionalizing HR and departmentalizing HR

• Realize that all engagement drivers are not effectiveness drivers

• Learn to isolate best-fit programs from best practices

• Do away with feel-good investments & focus on do-good investments

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Take Charge, not Chance!

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There is really no finish line! Thank You!!

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