2010-04-15 it briefingit.emory.edu/news/it_briefings/documents/2010/2010-04-15 it briefin… ·...

IT Briefing

4/15/2010

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• ESB Overview• General Security Update• SMCC Update• Infrastructure Updates• Academic Software Upgrades

• Kevin Chen• Brad Judy• Tiffany Kady• Paul Petersen• Alan Cattier

Agenda

April 15, 2010

Enterprise Service Bus (ESB)

Kevin Chen

Definition

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Enterprise Service Bus

“An ESB is a standard-based integration platform that

combines messaging, web services, data

transformation, and intelligent routing to reliably connect

and coordinate the interaction of significant numbers of

diverse applications across extended enterprises with

transactional integrity.”

- David Chappell, author of “Enterprise Service Bus: Theory in Practice”

Characteristics

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Enterprise Service Bus

• Standards-based integration

• Core integration services such as routing, transformation logging• Event-driven SOA

• Near real-time

• Management console

for configuration

• Reduce Point-to-Point Integration • Increase Re-use

• Increase Speed of Integration• Improve Flexibility

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Enterprise Service Bus

McKinsey IT Architecture: Cutting Cost & Complexity, Summer 2009

Why?

Project Overview

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Enterprise Service Bus

• Charter– Build DEV/QA/PROD environments for ESB and Java Server– Deploy JBoss– Deploy OpenEAI ESB & components– Develop and deploy ESB connectors

• Team– PM: Felicia Bianchi

– OIT Architecture Team: Steve, Thomas, Susan

– Integration Development Team: Kelly, Mark, Julia, Elizabeth, Kevin

– Integration Middleware Team: John Wang, Gerry Hall

– Infrastructure System Admin & DBA Team: Mike Lewis, Mark Parten

Infrastructure

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Enterprise Service Bus

• OpenEAI 4.0

• Java 1.5

• SonicMQ 7.6 (Clustered Env)

• Oracle 10g (RAC)

• Zabbix 1.6

• VMWare ESX 3.5

• Other open source frameworks such as Tomcat, Log4j,

JDOM, Hibernate, etc.

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Enterprise Service Bus

Host Server: HP BlazeVM: ESX 3.5Memory: 10GCPU: 2

Configuration Items

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Enterprise Service BusESB Infrastructure

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Enterprise Service Bus

260,935 POs and Invoices processed

ESB In Production

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Enterprise Service Bus

31,311 messages processed

ESB In Production

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Enterprise Service Bus

• Identity Service- Person

- Employee

- Student

- Sponsored Person

- Network Identity

• ServiceNow GatewayService‐Now

What’s in QA/Dev

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Enterprise Service Bus

• SipX Auto Provisioning

- SipXOrder

What’s in QA/Dev

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Enterprise Service BusWhat’s in QA/Dev

• Blackboard Mobile School

Subject BasicCourse

Course

BB Mobile WS BB ESB Service

SA (opus)

PeopleSoftPS int. broker

What’s Next

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Enterprise Service Bus

• Blackboard Opus Integration- Automate course site provision & site enrollment- PeopleSoft SA, ESD, self-service Course Merge Tool

• Service Availability- Zabbix checks data to Data Warehouse

• ESD Feed using ESB

• ERS Integration

• HIPPA assessment

What’s Next

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Enterprise Service Bus

ESB & You

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Enterprise Service Bus

• Think ESB when you have the need to integrate with another application

• Think ESB when you need a near real-time data feed

• More info on wiki:- https://wiki.service.emory.edu/display/integration/ESB+Infrastructure+Environments- Enterprise Application Integration & Service Oriented Architecture

• Contact Integration Group & BRM• John Ellis, Director• Kevin Chen, Manager• Tina Crum, BRM

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Enterprise Service Bus

Ques%ons

Security Update

Brad Judy

PGP is ready

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• Contact security via Remedy or securityteam-l@listserv for training, setup, etc

• Info at http://it.emory.edu/showdoc.cfm?docid=12829

Security Update

Compromised Accounts

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Sending Spam• 59 accounts in the last month• WAY higher than normal

Security Update

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Security Update

?Ques%ons

Service Management Competency Center (SMCC)Tiffany KadyEnid Britton

• Roadmap

• Phase II Project Updates– Incident Management

– Knowledge Management

• Communication

SMCC UpdateAgenda

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SMCC UpdateIT Service Management: Road Map – April 2010

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Q1 2011

Q4 2010

Q32010

Q2 2010

Q12010

Q4 2009

Change Mgmt

Incident  Mgmt

Problem  Mgmt

FoundaQons

Discovery

CategorizaQon

Request  Mgmt ‘Lite’

Request Fulfillment

Knowledge Mgmt

ConfiguraQon Mgmt

Incident Management Update

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• Working Group Members

– Darwin Diocares – Emory College– Jean Robert Mathador – SOM – William Bryant – UTS– Karla Fields – Oxford College– Robin Horton – UTS– Sharon Gregory – UTS– Farah Remtulla – UTS– Tiffany Kady – SMCC Facilitator

SMCC Update

Incident Management Update

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• Reviewed 57 ‘worst practices’ often identified in most organizations– The Top 10 ‘worst practices’ identified that were found

most relevant to Emory: 1. Not capturing the right knowledge for reuse 2. Them and US culture – opposing and competing forces3. The SILO mentality4. A tool solves all problems5. No understanding of business impact & priority6. The help desk technoid…Hello Helpless Desk, what do you want now?7. Not my responsibility8. Internally Focused9. Everything has the highest priority…according to the Users10. Too little business involvement in requirements specifications & testing

SMCC Update

Incident Management Update

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• How are we tackling these perceptions and challenges in the development of the Incident Management module?

1. Creating strong linkages between Incident and Knowledge Management2. Developing standardized IM roles across departments and schools3. Clearly defining service management terminology 4. Developing centralized policies, processes, and procedures 5. Providing performance measures and key performance indicators (KPI)6. Creating a uniformed platform for support groups to use with agreed upon

service level guidelines

SMCC Update

Incident Management Update

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• Incident – is defined as an “Unplanned interruption to an IT Service or a

reduction in the quality of an IT Service.”

• Impact of an Incident:

– When we have an incident, we’re not just impacting a student or a staff or faculty member, but we are impacting the ability for Emory to provide its Vital Business Function (VBF).

• Education to Students

• Critical Research

• Healthcare to a Patient

SMCC Update

Incident Management Update• How do we validate and accomplish developing an

enterprise Incident Management Tool? WITH YOUR HELP

• Schedule Focus Groups

– April 29th and 30th : Review of proposed policy and high-level process document

– Future Focus Groups: Reporting, Metrics, Role and Responsibilities, Self-Service Tool

• Want to participate? – email: smcc@emory.edu

SMCC Update

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Incident Management Update

SMCC Update

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Knowledge Management Update

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• Working Group Members

– Laura Pokalsky – Emory College– Sidney McKenzie – SPH– Shea Jarman – UTS– Terry Markert – UTS– Mark Henderson – SOM– Chase Lovellette – UTS– Norman Hulme – UTS– Enid Britton – SMCC Facilitator

SMCC Update

Knowledge Management Update

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• Initiation phase complete

• Planning phase complete.

• High Level Process Flow complete

• Scope, Goals, Benefits, Roles and Policies documented and submitted to SMCC for approval

SMCC Update

Knowledge Management Update

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• Design Phase – Create knowledge article style guide

– Define system requirements

– Define KM roles within Service-now

• Document Procedures• Schedule Focus Groups

– First week of May

– Want to participate? – email: smcc@emory.edu

• Expected go-live is mid-May

SMCC Update

Communication

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SMCC Update

• Website smcc.emory.edu under construction in partnership with SOM Resource

• Blackboard site LIVE

• Road Show Presentation Review

Communication

SMCC Update

• Scheduled “Road Shows”SMCC members Assigned business units Presenta%on Date Status 2nd SMCC Member

Dana RHIS (Marc Overcash) 4/26/2010 12:00pm Scheduled  

  UTS‐‐‐Enterprise ApplicaQons 4/15/2010  1:30 pm Scheduled    UTS‐‐‐IntegraQon 4/23/2010 2:00pm Scheduled Weiming  DAR IT 3/19/2010 10:30am Complete    HR IT   WaiQng  Joel SOM IT 4/22/2010  2:00pm Scheduled Weiming

  UTS‐‐‐Academic Technologies 4/06/2010  3:30pm Scheduled Weiming  UTS‐‐‐PMO NegoQaQng‐vmail WaiQng Billy (?)  Oxford IT NegoQaQng WaiQng ENID (?)Weiming  Carter Center IT   WaiQng  

  Emory College IT 4/15 2pm Scheduled    Law School IT 4/6 10am Scheduled JOEL  FMD IT date not confirmed      Library IT 4/12 2pm scheduled  Tiffany Winship IT   WaiQng Dana (depending on date)

  Nursing IT   WaiQng    SPH IT 4/20/2010 10am Scheduled    Yerkes IT   WaiQng    DeskNet 5/6/2010 10am Scheduled    Campus Life IT   WaiQng  Mary UTS‐‐‐Enterprise Services     

  Desktop Support 4/21/10 11:00 scheduled JOEL  TOC  4/19/10 10:00 Scheduled    Field Services Out of Office WaiQng    Coordinator Services 4/21/2010  2:30pm Scheduled Weiming  Data Center Out of Office   Luc UTS‐‐‐IT Service Management 04/13/2010 10am Scheduled  

  Business School IT NegoQaQng WaiQng    Theology IT 04/19/2010 2pm Scheduled Weiming  Finance & AdministraQon IT Out of Office WaiQng  Enid UTS‐‐‐Call center 04/27 4/28 1pm Schedule  

  UTS‐‐‐Infrastructure (Architecture)   WaiQng    UTS‐‐‐Infrastructure (voice data)   WaiQng    UTS‐‐‐Infrastructure (Messaging) 5/3/10 9am Scheduled   

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Contact us:

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– To participate in a Focus Groups please let us know:

• Incident Management

• Knowledge Management

• Configuration Management

– Please email us at smcc@emory.edu

SMCC Update

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SMCC Update

smcc@emory.edu?Ques%ons

Various Updates from InfrastructurePaul Petersen

Lesson Learned:

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It is good to be here, but let me tell you how this came to be…

Infrastructure Update

Non-Agenda Items

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• New Edge Switches• Data Center Redesign• Migration to White Street• New Border Architecture• IPS, SEM, and VPN Evaluations• Single Voice Platform• Enterprise NAT• New EMC VMAX Storage Array• Avaya MM vs. Microsoft UM• Avaya CM Upgrade

• SIPX• Hosted Paging• New SAN Directors• Core Router Code Upgrade• New HP Blade Architecture• Move to Vmware 4• Server and Storage Refresh• Amcom Partnership Agreement• Data Center Inter-connectivity• Load-Balancer Evaluation

Infrastructure Update

Agenda

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• Zabbix & Service Availability• White Street & VM Offering• Exchange 2010• Distributed Antenna System (DAS)• Wireless 802.11n

Infrastructure Update

Zabbix – Open Source Monitoring Tool

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Infrastructure Update

Visible

Zabbix & Service Availability

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Infrastructure Update

Web Dashboard

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Infrastructure Update

White Street & VM Offering

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Infrastructure Update

White Street & VM Offering

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Infrastructure Update

White Street & VM Offering

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• Base Price: $780/year• Submit a New Support Request at http://

help.emory.edu – Summary -> Infrastructure -> VM Type

Infrastructure Update

Exchange 2010 Status Update

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• Officially approved• Released by UTS PMO• Equipment has been ordered

Infrastructure Update

Exchange 2010

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What are some of the new features provided by this upgrade?

Infrastructure Update

Wireless 802.11n

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• New Controllers Purchased• Code Upgraded – Spring Break• ResNet operating on new M3 controllers• 802.11n - Few/Evans, WRC, and the Complex • Ramping up for a big push over Summer

Infrastructure Update

DAS

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• What is a distributed antenna system?• What is the status of this project?• How will it impact you?

Infrastructure Update

Modem Pool

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Decommissioned: April 5, 2010

Infrastructure Update

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Infrastructure Update

Ques%ons

Academic Technology Upgrades: 2010Alan Cattier

BlackBoard

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• Upgrade Scheduled Between May 8th and May 14th

• Upgrade will see Emory move from BlackBoard 7.1 to BlackBoard 9.0.3

• READ-ONLY Environment will be available the majority of the time, to limit customer impact

• BlackBoard 9.0.x has been running all year

Academic Technologies

BlackBoard Features

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• Customizable Desktop for End Users• Customizable Portals for Schools• Improved Gradebook• Vastly improved Peer Review• Easier Access to Control Panels• Faster Access to Frequently Used Features• Access on Mobile Devices

Academic Technologies

LearnLink

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• Upgrade Scheduled during May Maintenance Window

• Upgrade will see Emory move from FirstClass 9 to FirstClass 10

• In addition, Open Text Social Media tool will be introduced for Development

• LearnLink 10 will go live immediately; OTSM will be made visible to users gradually

Academic Technologies

Open Text Social Media

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• Introduces “Communities” to LearnLink• Communities are web accessible, and can be

visited by non-Emory collaborators• Blog, wiki, and document repository• Easy to manage interface • Access on Mobile Devices• Movement of Community on to the Web

Academic Technologies

Insight

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• Upgrade Scheduled during May, but after Commencement

• Upgrade will see Emory move from Insight 5.0 to Insight 6.0

• Initial impact will only be in Emory College• Long term impact will extend beyond the College

and will be a collaboration between UTS and the Libraries

Academic Technologies

Insight Features

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• No more client!• Web Accessible• 115,000 images local to Emory• Connection to other collections• Searchable with extensive Metadata• Exportable to PowerPoint• Really high resolution images!

Academic Technologies

Pharos

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• Pharos Uniprint currently at version 7.2 Will upgrade to version 8.1 the week of Commencement

• Support for Windows 7 and Windows 64 bit clients, as well as Windows Server 2008 (Standard and R2)

• Upgrade provides more stability across the board

Academic Technologies

Training

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• Classes have been offered on BlackBoard 9 since September

• Classes on Learnlink are currently scheduled and being offered through ECIT

• Insight training will be offered this summer• If your School or Department has special needs

for training, just ask• For Pharos, contact Kim Braxton

Academic Technologies

Academic Technologies

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?Ques%ons

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IT Briefing

Thank you for coming!