©2008 koko chino & cynthia napier. do not copy or distribute without permission from the...

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Interpreting Services: From High School to the Real World

2008 CASA ConferenceApril 4-5, 2008Hyatt Regency Hotel

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Test your knowledge

• Which law applies to interpreting services at school?

• Which law applies to other interpreting services (government agencies, businesses, transportation)?

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Accessibility Laws

• Individuals with Disabilities Act (IDEA)– Birth – 21 yrs old– School and related services

• Interpreting services• Education• IEP Meetings

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Accessibility Laws

• Americans with Disabilities Act (ADA)– Adults

• Government, Businesses• Transportation• Telecommunications• Auxiliary Services

– Interpreting Services

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ADA General Guidelines

• General Rules

• 15 employees• federal funding• undue burden (overall resources)• person receiving accommodation

should be consulted in their preferred method

• the providing entity has final determination about the accommodation

• tax credit

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ADA Guidelines

• Title I – Employment (private and public)

• Interview, training, meetings• 15 or more employees• Undue Burden

• Educate supervisors• Large entities will have

ADA resource or attorney

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ADA Guidelines

• Title II – Public Entities: public service, state and local government services

• law enforcement• courts• SSA• MVD• schools

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ADA Guidelines

• Title III – public accommodations and commercial facilities

• private business• attorneys• hospitals• medical providers• mental health providers

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Interpreting Services (School)

• Education– Classroom– Field trips

• Meetings– IEP– Disciplinary

• After school activities– Sports– Plays– Field trips

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Requesting Interpreting Services

• Who?– Teacher– Self– School

Administrator

• How?– Automatic– Written

request– In person

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

COPD Interpreting Services

• Non-profit organization• Based in Albuquerque• Provide statewide services

• Our mission is to provide a bridge between the hearing, Deaf or hard-of-hearing and interpreting communities, to improve access for Deaf, Hard-of-Hearing and Deaf-Blind people.

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

COPD Interpreting Services

Schedules interpreters for:

– Legal/court– Medical– Mental Health– Social Services– Educational– Employment– Post professional training– Professional– Public Access– and more…

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

General COPD Request Process

• Request• Verify contract/payment• Match interpreter• Confirm interpreter• Follow up

– Billing– Feedback– Next request

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

COPD Interpreters

• Over 100 contract interpreters

• Four interpreters on staff• Four intern (pre-certified)

interpreters in IN STEP

• Preferred interpreters requested are honored and encouraged

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Interpreter Code of Professional Conduct

• Confidentiality• Professionalism• Conduct• Respect for Consumers• Respect for Colleagues• Business Practices• Professional Development

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Which Tenet(s) Directly Affect You?

• Confidentiality• Professionalism• Conduct• Respect for Consumers

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Confidentiality

• Interpreters adhere to standards of confidential communication. – What is said/done during

interpreting job, is not shared with other people

• Exceptions apply

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Professionalism

• Interpreters possess the professional skills and knowledge required for the specific interpreting situation.

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Conduct

• Interpreters conduct themselves in a manner appropriate to the specific interpreting situation.

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Respect for Consumers

• Interpreters demonstrate respect for consumers

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

What Interpreting Services Do You Need?• ASL• Contact Variety• SEE• Oral• Deaf Interpreter

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ADA “Qualified” Interpreter

• May or may not be certified

• Receptively and expressively, using any necessary specialized vocabulary– Interprets effectively – Interprets accurately – Interprets impartially

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Certified Interpreter

• Met minimum requirements for certification through a state, local or national certifying board– NM Licensure– RID– EIPA

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Requesting Interpreting Services

Your Responsibility

• Plan ahead!• Ask for interpreter• Follow up on request• Show up• Give feedback to

interpreter/agency

Agency Responsibility

• Request interpreting services from Interpreter Referral Agency

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Your Responsibility

• Plan Ahead– Minimum of

2 weeks

• Ask for Interpreter– Language– Interpreter

• Follow-up on request• contact

Interpreter Referral Agency

• Show up– 15 min wait

time

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Your Responsibility: request sampleHello (name):

I am deaf/hard of hearing and would like to request a sign language interpreter for my (appointment) on (date) and (time) at (location). An interpreter will provide me the best communication access for this meeting. Please contact the Interpreting Department at the Community Outreach Program for the Deaf 255-7636 to arrange for an interpreter. (As the Americans with Disabilities Act recommends that I be consulted for my communication access as a person with a disability,) I appreciate your working with me to provide this accommodation.

If possible, I would like to request (names here) as my interpreter.

Please let me know that you have received this request and confirm with me when an interpreter is scheduled.

Thank you, (Name and contact info)

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Your Responsibility: Give Feedback

Proactive• Assertive

– Explain what worked for you

– Explain what didn’t work

– Give suggestions – Be friendly, positive and

helpful

Reactive • Passive-aggressive

– Do nothing– Complain– Gossip

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Activity• 3 Groups (2 “peer advisors”)

• Medical appointment• Community (apply for NM ID/Driver’s

License)• Job Interview

• Steps• Plan ahead• Request Interpreter• Follow up• Show up• Give Feedback

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Discussion

• What worked?• What didn’t work?• How to improve?

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Feedback Process: Proactive

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

ContactCommunity Outreach Program f/t Deaf(COPD)

Interpreter Referral Specialists:Patricia Brown & Marie Moorepatriciab@swcp.com & mariem@swcp.com Ph.: 505.255.7636

Interpreter Services Director:Yoshiko “Koko” Chinoyoshikoc@swcp.com VP: 505.255.7130

©2008 Koko Chino & Cynthia Napier. Do not copy or distribute without permission from the authors.

Thank you!

Please pick up an Emergency Services card.