10 techniques to deal with conflict - springtide ltd
Post on 20-Aug-2015
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Dealing with Conflict
Author: Mike Utting
10 techniques to reach a positive outcome
Remain calm
Seek out the reasoning for the other party’s position – Can you find alternative ways of meeting their needs?
Avoid conceding: realise shouting can be a deliberate plot to gain a concession
Preparation and planning: know their style
If it becomes too personal engage a ‘3rd’
party as mediator
First send in the bulldog then someone a lot
calmer.
Use team dynamics -
Meet on neutral territory
Role play responses with colleagues
Act quickly if matters start to escalate – use Cialdini’s ‘Authority’ Principle
Find out more about dealing with conflict and Cialdini’s six Principles of Influence:-
Want to know more?
If you would like more information or advice on improving your negotiation skills contact
us on 0333 9000 350 or visit our website: www.springtideltd.co.uk
Download our free Guide to Negotiation here
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