10 key home health & hospice metrics you should be ... · you should be tracking in 2018 10 key...

You Should Be Tracking in 201810 Key Home Health & Hospice Metrics

February 15, 2018

Welcome

• Speaker Introduction

• Importance of tracking metrics and setting benchmarks

• 10 Key Metrics

• Q & A

• Use the Questions section on the GoToWebinar panel to submit questions

• Webinar will be recorded and a link to the recording will be emailed to all registrants.

Webinar Format

Today’s Speakers

SpeakerTy King

Sr. Account Manager

Forcura provides paperless document workflow and secure messaging across all devices.

We empower better patient care through connected communication, while improving your cash flow and reducing administrative expenses.

Forcura

SpeakerKayla Edmonds Shlemon

Associate

BlackTree is the leader in revenue cycle, outsourcing, and clinical consulting services for home health, hospice and skilled nursing.

They deliver exceptional client-centric consulting services by building collaborative relationships to support and maintain achievement of their clients’ financial and operational goals.

BlackTree Healthcare Consulting

Tracking Key Metrics & Setting Benchmarks

• Determine goals specific to your organization

• Base decisions on data and experience

Tracking Key Metrics

10 Key Metrics You Should Be Tracking

Number of Referrals Received

• Measure sales and marketing productivity

• Are they the right type of referrals?

• Are you gathering the right information with the referral?

• When are the peak times?1

Percentage of Referrals Accepted

• Fluctuates with referral volume

• Why is this percentage what it is?

• Why are you denying referrals?

2

Average Time to Process New Admissions

• Beginning of the Revenue Cycle

• Starts with Marketing

3

Average Document Turnaround Time

• How long do orders take to send out?

4

Number of Outstanding Orders

• Group outstanding orders by age• 0 – 7 days • 8 – 14 days • 15 – 21 days • 22 – 28 days • 30 + days • 60+ days• 90+ days

5

Average Time to Check in an Order

• What does the process look like in your EMR?

• Key to an effective Revenue Cycle

6

Number of Orders Checked in Per Month

• Are you following up effectively?

• Compare number of documents created versus number returned

7

Staffing Ratio

• Intake department assessment

• Clinical vs. clerical

8

Days to Bill

• RAPs, Final Bill, Non-Medicare Billing

• All the aforementioned metrics affect days to bill

9

$

A/R Over 90 Days

• Dependent on productivity and aforementioned metrics

• Industry benchmark: 15%

10

• Number of tasks completed• Examples

• Number of referrals processed per day• Numbers of follow-up phone calls• Number of documents processed

• What’s the average time to complete these tasks?

• Focus on your people

ProductivityBonus

How can you improve these metrics?

How can you improve these? How can we help?Process• Define workflows to drive

efficiency

• Identify bottlenecks• Where are things getting

stuck?

People• Promote inter-departmental

collaboration

• Blended staffing model

• Training and education

Technology• Leverage reporting

platforms

• Build out custom workflows

• Go paperless

• Utilize mobile tools

Automate inbound documents

Create customized paperless document workflows

Create, send, track and receive all documents

Interface with existing systems

Securely capture clinical images and documents from any mobile device

Share secure HIPAA compliant text and multimedia messages

Ability to attach conversations directly to the EMR

Drive access | Virtual patient chart & case management Dashboard access, analytics & reporting

Automate inbound documents

Create customized paperless document workflows

Create, send, track and receive all documents

Interface with existing systems

Securely capture clinical images and documents from any mobile device

Share secure HIPAA compliant text and multimedia messages

Ability to attach conversations directly to the EMR Forcura

Questions?

Let’s connect!

Ty King Kayla Edmonds Shlemontking@forcura.com

800.378.0596kaylaedmonds@blacktreehealthcare.com

610.536.6005

@forcura@BlackTree_HC

Thank you!